Job Descriptions Manual - Pakistan International …

1 Job Descriptions Manual Revision No: 00 Passenger Handling Services Document Ref: PHS/JDM/01 Revision Date: 30-10-09 Controlled Document Do not Copy or reproduce without prior permission Name Designation Signature/Date Prepared By: Tauseef Hayyat DQC Officer Reviewed By: Ejaz Ibrahim Manager Training & DQC Approved By: Syed Aijaz Mazhar General Manager (PHS) Third Edition Issue date: 30 Oct, 2009 Effective date: 30 Oct, 2009 Up to date copy of Job Descriptions Manual is now available on PIA Local Area Network ( , ) and is accessible to all PIA employees, where as a latest copy of this Manual is provided to Handling Agents at foreign stations through respective PIA Station Manager/s. Job Descriptions Manual Job Descriptions Manual Revision No: 00 Passenger Handling Services Document Ref: PHS/JDM/01 Revision Date: 30-10-09 Controlled Document Do not Copy or reproduce without prior permission DISTRIBUTION OF Manual Master Copy of Quality Assurance Manual is retained by the office of the QMR.

2 Control of this Manual is with the DQC Manager PHS Division. The Manual is available on PIA intranet for easy access; however, the uploaded copy in viewable only in PDF Format. Job Descriptions Manual Revision No: 00 Passenger Handling Services Document Ref: PHS/JDM/01 Revision Date: 30-10-09 Controlled Document Do not Copy or reproduce without prior permission Passenger Handling Services Division FOREWORD Most compilations are dependent on a Foreword, contents of which remain the prerogative of anyone, but the Author. I have always opined that this phenomenon deprives the "deserver" of the due credit. Fortunately, all authors think otherwise, and, it is under this pretext that I have been privileged to conclude a descriptive introduction. This Job Description Manual spells out the purpose statement of each personnel working in Passenger Handling Services Division.

3 It incorporates list of the general tasks, or functions, and responsibilities of a position. It also includes to whom the position reports, and Job specifications such as the qualification needed by the person for a respective job. This has been developed by conducting a job analysis, which included examining the tasks and sequences of tasks necessary to perform all jobs considering areas of knowledge and skills needed to effectively & efficiently meet the job objectives. With honor and pride we, at Passenger Handling Services Division, present this Manual , but not without recognition of the contribution by Mr. Ejaz Ibrahim As indicated earlier, this Manual will constantly remain in a state of metamorphosis, thus, users may pass along ideas-for-improvements to our Departmental Quality Control. Aijaz Mazhar General Manager (PHS) Job Descriptions Manual Revision No: 00 Passenger Handling Services Document Ref: PHS/JDM/01 Revision Date: 30-10-09 Controlled Document Do not Copy or reproduce without prior permission TABLE OF CONTENTS 1 0 LIST OF EFFECTIVE 2 HIERARCHY & JOB Descriptions OF PHS&RS HEAD OFFICE BASED POSITIONS.

4 5 GENERAL MANAGER MANAGER TRAINING & ASSISTANT MANAGER QUALITY QUALITY CONTROL PASSENGER BAGGAGE ASSISTANT MANAGER BAGGAGE ASSISTANT MANAGER BAGGAGE RAMP HANDLING ASSISTANT MANAGER HANDLING ASSISTANT MANAGER INADMISSIBLE PASSENGER ASSISTANT MANAGER DCS (ACSI OPERATIONS)..30 ASSISTANT MANAGER PROCUREMENT 3 HIERARCHY & JOB Descriptions OF PHS STATION S BASED POSITIONS .. 32 STATION MANAGER STATION MANAGER RAMP MANAGER BAGGAGE MANAGER FOREIGN ASSISTANT MANAGER FOREIGN MANAGER POST FLIGHT MANAGER PROJECTS/EXECUTIVE SERVICES/SUPPORT STATION SHIFT STATION DUTY TERMINAL ASSISTANT STATION MANAGER (ARRIVALS)..52 DEPUTY STATION MANAGER (RAMP)..53 IN-CHARGE SPECIAL HANDLING/TRANSIT COORDINATOR IN-CHARGE COORDINATOR B+..60 IN-CHARGE ULD FLIGHT BAGGAGE SYSTEM LOAD IN-CHARGE TRANSIT IN-CHARGE IN-CHARGE BAY RAMP LOADING UN-LOADING PASSENGER GUIDANCE IN CHARGE ARRIVAL Job Descriptions Manual Revision No: 00 Passenger Handling Services Document Ref: PHS/JDM/01 Revision Date: 30-10-09 Controlled Document Do not Copy or reproduce without prior permission HEAD BAGGAGE BAGGAGE SPECIAL HANDLING STAFF AT KERB SIDE STAFF AT NO WAIT Ramp Safety Job Descriptions Manual Revision No: 00 Passenger Handling Services Document Ref: PHS/JDM/01 Revision Date.

5 30-10-09 Controlled Document Do not Copy or reproduce without prior permission 0 1 General Job Descriptions Manual Revision No: 00 Passenger Handling Services Document Ref: PHS/JDM/01 Revision Date: 30-10-09 Controlled Document Do not Copy or reproduce without prior permission 1 AMENDMENTS ENTERED PAGE NO. CHAPTER/SECTION REV. NO. REV. DATE By On 1 5 2 01 DQC 2 7 2 01 DQC Job Descriptions Manual Revision No: 00 Passenger Handling Services Document Ref: PHS/JDM/01 Revision Date: 30-10-09 Controlled Document Do not Copy or reproduce without prior permission 2 Intentionally Left Blank Job Descriptions Manual Revision No: 00 Passenger Handling Services Document Ref.

6 PHS/JDM/01 Revision Date: 30-10-09 Controlled Document Do not Copy or reproduce without prior permission 3 List of Effective Pages Chapter No. Title Effective Pages Revision No. Revision Date 1 General 0-4 00 30-10-09 2 Hierarchy & Job Descriptions of PH Head office based positions 5-32 00 30-10-09 3 Hierarchy & Job Descriptions of PHS Station s based positions 33-82 00 30-10-09 Job Descriptions Manual Revision No: 00 Passenger Handling Services Document Ref: PHS/JDM/01 Revision Date: 30-10-09 Controlled Document Do not Copy or reproduce without prior permission 4 ABBREVIATIONS PS/PHS Passenger Services/Passenger Handling Services SOP Standard Operating Procedure WI Work Instructions SM Station Manager SSM Shift Station Manager TM Terminal Manager DSM Deputy Station Manager ASM Assistant Station Manager PSO Passenger Services Officer PSA Passenger Services Assistant Bachelor in Engineering MBA Master of Business Administration MPA Master of Public Administration MA Master of Arts MSc Master of Science BA Bachelor of Arts BSc Bachelor of Science FA Intermediate in Arts FSc Intermediate in Science DAE Diploma of Associate Engineer Bachelor of Commerce JD Job Description JS Job Specification GSE Ground Support Equipment TGS Technical Ground Support RS Ramp

7 Services Job Descriptions Manual Revision No: 01 Passenger Handling Services Document Ref: PHS/JDM/01 Revision Date: Controlled Document Do not Copy or reproduce without prior permission 5 2 Hierarchy & Job Descriptions of PHS Head office based positions Situation Room Managing Director Deputy Managing Director General Manager PHS Quality Management Representative (PHS) Manager Baggage Services Manager Passenger Handling Manager Facilitation & Inad Manager Training & DQC Ramp Safety Coordinator Manager Handling Agreements Station Manager across Network Manager Ramp Operations Manager DCS (ACSI) Centralized Load Control (CLC) Shift ABCD Station Controller Shift ABCD ACSI Help Desk Shift ABCD ULD Cell Note: In case of absence of any position holder from the duty, the next senior most or a designated officer will look after their duties and responsibilities.

8 Job Descriptions Manual Revision No: 00 Passenger Handling Services Document Ref: PHS/JDM/01 Revision Date: 30-10-09 Controlled Document Do not Copy or reproduce without prior permission 6 General Manager PHS Job Title Pay Group Reports to General Manager PHS X Dy. Managing Director Section Location Job Code ----- Head Office A. JOB SPECIFICATIONS:: Educational Qualifications : MBA from HEC Recognized Pakistani/Foreign University Or Master Degree in Mechanical/Electrical/Aerospace/Avionics From HEC recognized Pakistani Work Experience : 20 years experience, of which 5 years experience in senior managerial positions. Skills / Special Requirements : Excellent Negotiations skills Correct and timely decision making Dynamic leadership In depth knowledge of all operational areas Working knowledge of computers Professional Training / Courses : Airline Planning Senior Management Course Strategic Customer Services Management Project management & Implementation B.

9 JOB DESCRIPTION & RESPONSIBILITIES: To ensure that departmental/divisional risk management process is proactive and concurrent and that all safety concerns/issues are dealt with on priority basis. To be aware of all safety and service quality requirement and to be to be responsible for the outcomes and findings of all internal & external safety/quality audits. To ensure that corrective and preventive actions are taken at the root-cause levels on all audit non-conformities and audit findings in an acceptable manner and within reasonable time frame. To ensure strict compliance (by own self and by the subordinate staff) with all QHSE standards and other legal or regulatory requirements; applicable to operational areas under their jurisdiction at all time during the conduct of normal operations. To ensure effective functioning of QHSE Steering and Working Committees.

10 Assume responsibility as per the Management approved system procedures. To ensure strict compliance to their department/division operational safety and security functions and also ensuring operation are provided with necessary resources. Job Descriptions Manual Revision No: 00 Passenger Handling Services Document Ref: PHS/JDM/01 Revision Date: 30-10-09 Controlled Document Do not Copy or reproduce without prior permission 7 Operational: Meet as required with his fellow General Managers & Directors in order to contribute to the shaping of corporate policies in his division. Define the major objectives of his division to enable it to meet corporate requirements. Propose/ Implement plans and budgets to cover the manpower, organization and facilities required to achieve divisional objectives.