Job Knowledge/Professional Development

1 Job Knowledge/Professional Development Technically and professionally skilled in all position responsibilities and duties. Seeks new skills and opportunities for self Development . 5 Exceptional 4 High 3 Satisfactory 2 Fair 1 Unsatisfactory Possesses job knowledge that is demonstrated thorough understanding of how to perform regular work assignments as well as how those assignments relate to other areas. Serves as resource to others regarding work processes and procedures. Significantly exceeds expectations on all tasks . Continuously strives to further improve job knowledge . Constantly solicits feedback from others regarding their performance. Demonstrates thorough understanding of all procedures and processes required to effectively perform all assignments. Very rarely needs help regarding how to execute a given assignment. When new procedures or processes are introduced, learns quickly and begins efficient application.

2 Consistently produces quality work under minimal supervision.. Uses performance feedback to effectively alter and improve subsequent performance. Often seeks ways to expand job knowledge to support the mission of the department. Demonstrates a basic understanding of all job knowledge skills, procedures and processes; knows resources to seek guidance for clarification as needed. May seek clarification on new assignments, but once understood does not need additional support and can apply process to a similar assignment. Willing to expand job knowledge with supervisory guidance. Seeks and accepts feedback regarding performance and demonstrates a willingness to apply such information to improving performance. Has demonstrated desire to acquire additional skills/ knowledge that will allow them to contribute to the fulfillment of the department s goals. Has mastered the application of most procedures and processes required for fully successful job performance.

3 In those areas where additional knowledge and expertise are required, satisfactory or better progress is being demonstrated toward their attainment. Requires above average level of supervision on most tasks to be effective. Accepts performance feedback and demonstrates a willingness to apply such information to improving performance. Has demonstrated desire to acquire additional skills/ knowledge that will allow them to contribute to the fulfillment of the department s goals but has not followed through with acquiring new skills or knowledge . Shows a basic lack of understanding of how to perform routine assignments, even after repeated orientation. Frequently requires assistance from supervisor or others in order to complete task due to lack of knowledge of applicable procedures. Appears to work independent of established department mission. Requires high levels of supervision to effectively complete job duties.

4 Unwilling to accept feedback from others regarding performance. Is not interested in acquiring additional skills/ knowledge that will allow them to contribute to the fulfillment of the department s goals. Leadership Skills/People Development Displays initiative. Motivates subordinates. Fosters teamwork. Develops high professional goals, objectives and deadlines. 5 Exceptional 4 High 3 Satisfactory 2 Fair 1 Unsatisfactory Consistently demonstrates knowledge and support of the mission and business plans of the department. Inspires and guides others toward goal accomplishments; consistently develops and sustains cooperative working relationships; fosters commitment, team spirit, pride and trust; shares leadership and helps the team become interdependent by facilitating participation and group interaction. Consistently demonstrates ability and willingness to seize opportunities and resolve problems.

5 Sees what needs to be done and takes appropriate action. Often completes tasks ahead of schedule and provides assistance to others. Understands and demonstrates the ability to effectively prioritize assignments to make the most efficient use of time and resources. Demonstrates a thorough understanding of key goals and mission of department. Understands how their professional/technical knowledge , skills, and experience can be applied to fulfill department mission and goals. Is able to find way to engage others through teamwork. Develops and sustains cooperative working relationships; fosters commitment, team spirit, pride and trust. Always performs assigned tasks as directed. Persistent in overcoming obstacles. Consistently accepts responsibility for assigned work and performs tasks as directed. Always ensures that results are complete and meet expectations prior to beginning a new assignment. Demonstrates an understanding of key goals and mission of department.

6 Develops working relationships in order to complete assignments and ensure consistency within the department. Facilitates team oriented work processes through application of basic project management skills. Works to overcome obstacles but occasionally needs direction and support to succeed. Accepts responsibility for assigned work and performs tasks as directed. Most of the time ensures that results are complete and meet expectations prior to beginning a new assignment. Understands most important aspects of department goals. Works well within a team structure but does not serve in a leadership role or foster teamwork. Sometimes shows initiative by taking action without being asked or told. When faced with obstacles, often gets stuck" in frustration. Generally accepts responsibility for assigned work and performs tasks as directed; however when obstacles prevent a task from being completed, may stop work and wait for direction.

7 Becoming more familiar with work environment and available resources. While not fully adept at all aspects of work routines and processes, is progressing at an acceptable or better rate. Cannot provide an adequate explanation of department mission and strategy when asked. Shows no desire to know and understand departmental goals and strategy. Unwilling to take action without being first told to do so by a peer or supervisor. Waits for others to take action first. Has not become familiar with work environment and available resources. Is not fully adept at basic aspects of work routines and processes and does not seem able to progress at an acceptable or better rate. Problem Solving/Decision Making Gives reasonable consideration to all facets of issues that may arise. Gathers and analyzes information. Seeks input and positive feedback from others. Makes timely decisions. Communicates decisions to all affected parties.

8 Resolves conflict in a positive manner. 5 Exceptional 4 High 3 Satisfactory 2 Fair 1 Unsatisfactory Displays creativity in seeking solutions to problems and in making decisions. Is able to integrate new ideas with current approaches. Effectively identifies potential problems before they arise and acts on problems in the early stages. Once solved, problems do not arise again. Makes good decisions with limited but accurate information while working within schedule. Actively seeks input when making decisions and openly encourages a diversity of opinions. Possesses a variety of strategies for solving problems. Always approaches problem solving in a systematic manner. Identifies all resources available for help and involves peers and subordinates as necessary. Tracks issue, keeps management abreast of concerns and follows up to ensure problem is does not reoccur. Decisions are well thought out and made in a timely and logical manner.

9 Keeps supervisor informed of progress and results on a regular basis. Effectively follows up to ensure objectives are met. Usually approaches problem solving in a systematic manner. Often seeks resources available for help as necessary. Assures proper documentation and follows up to ensure problem is resolved. Decisions are well thought out and made in a timely. Often interacts with a variety of individuals in an assortment of settings. Can accurately assess situational demands and employ appropriate behavioral response. Is transitioning in the area of problem solving and decision making. Has come to understand the need for a more comprehensive approach to reaching solutions and recommending outcomes or taking action. Is willing to listen to a variety of opinions. Demonstrates a willingness to learn from mistakes/failures in order to adapt behavior effectively. At times, decisions are hastily made without fully considering the possible consequences.

10 Problem solving efforts are erratic and often not totally effective. Tends to work alone on problems, not soliciting the input of peers or subordinates. The same or similar problems seem to reoccur on a regular basis. Lacks ability to adapt behavior in accordance with situational demands. Relationship Building Maintains healthy working relationships. Team player. Good listener. Appreciates diversity of others. 5 Exceptional 4 High 3 Satisfactory 2 Fair 1 Unsatisfactory Builds and maintains outstanding working relationships with others. Consistently demonstrates the highest level of understanding, courtesy, tact, empathy, and concern in all interactions. Is sought out by others to provide input into resolving a issue between employees. Actively seeks input from relevant sources when making decisions and openly encourages a diversity of opinions. Always willing to listen to multiple perspectives.