~KEDAH / PERLIS BRANCH~ Centre for Professional ...

1 7 STEPS PROBLEM SOLVING & 7 QC TOOLS 9:00 am to 5:00pm 15-16 October 2014, Wed - Thu FMM Kedah PERLIS , Sg Petani INTRODUCTION This program is designed to empower employees to solve problems and carry out improvement projects in systematic, fact-based approach. Participant will not only learn all the 7 QC Tools, but when to timely apply the tools as they work on a problem or improvement project. This program is definitely relevant in the current rapid globalization and ever increasing competitive business environment where continuous improvement of all levels of an organization is a must. OBJECTIVES Upon completion of this workshop, participants will be able to: systematically apply the 7 Steps Problem Solving technique know how to use and when to use the right 7 QC Tools at each of problem solving step approach and solve problems systematically WHO SHOULD ATTEND Engineer, Executives, Supervisors, Line Leaders and Technicians CONTENTS A.

2 Continuous Improvement & PDCA concept - Why 7 Step Problem Solving & 7QC Tools? B. Step 1: Identify & Define the problem Understanding the process Understanding the problem Why Data collection is important. Tool 1: Flow Chart Why use it & how to plot it? Tool 2: Checksheet Tool 3: Trend chart & Control Charts Tool 4: Pareto chart What is Pareto? How to create Pareto chart How to prioritize using Pareto chart Tool 5: Histogram Types of histograms Interpretations C. Step 2: Set target D. Step 3: Project planning E. Step 4: Root Cause Analysis Brainstorming Tool 6: Fish bone diagram Root cause verification Tool 7: Scatter Plot How to plot using Excel Correlations among cause & effect F. Step 5: Corrective Action G. Step 6: Check Effectiveness Benefits H. Step 7: Standardize Lesson learnt FMM Institute (475427-W) ~KEDAH / PERLIS BRANCH~ Centre for Professional Development SBL SCHEME REGISTER NOW!

3 TRAINER Teh Tik Hong is has over 8 years of hands-on training experience in training needs and training requirements identification. He has designed, developed, customized and personally trained more than 1000 person in 7 programs. With his 17 years of working experience in manufacturing environment, he has wide range exposure in various areas of manufacturing from production, process engineering, research & development to organization development and training. He has contributed in various cost savings projects, machine capacity optimization, process optimization, yield improvements and people development projects. He has trained and coached 39 continuous improvement teams and organized improvement conventions. He is a Certified Lean-Design for Six Sigma (DFSS) Green Belt, Certified team building trainer and Pembangunan Sumber Manusia Berhad (PSMB) certified trainer. He holds degree of Industrial Technology from Universiti Sains Malaysia (USM) Administrative Details Date : 15-16 October 2014 (Wed - Thu) Time : am pm Venue : FMM Kedah PERLIS , Sg Petani Fees : (Members); (Non-Members) All fees are inclusive of course materials, lunch and refreshments.

4 Attendance is by prior registration only. Registration form must be completed and returned to FMM Institute by 8 October 2014 with correct payment by cheque made in favour of FMM INSTITUTE and crossed Account Payee Only . Payment by cash is acceptable during the day of registration. Registration is on first-come-first-served basis. ENQUIRIES & REGISTRATION Contact: Meeza/ Zai FMM Institute Kedah/ PERLIS Branch, , Lorong BLM 1/4, Bandar Laguna Merbok 08000 Sungai Petani, Kedah Tel: 04-4403628 / 4403273 Fax: 04-4426876 E-mail: / _____ 7 STEPS PROBLEM SOLVING & 7 QC TOOLS 9:00 am to 5:00pm 15-16 October 2014, Wed - Thu FMM Kedah PERLIS , Sg Petani REGISTRATION FORM To : FMM Institute (Attn: Meeza / Zai) Fax: 04-4426876 Please register the following participants: 1. Name & Designation : _____ 2. Name & Designation : _____ 3. Name & Designation : _____ (Please attach separate list if space is insufficient) Submitted by : _____ Designation : _____ Company : _____ Tel / Fax : _____ Address : _____ Email : _____ Membership No.

5 : _____ CANCELLATION & REFUND No refund for cancellation within 2 days prior to the programme 50% refund for cancellation between 3-6 days Full refund for cancellation 7 days prior to the programme Registered participants who do not turn up will be charged accordingly No additional cost for replacement Cancellation must be made in writing