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Kraft Foods Supplier Quality Expectations Manual

Subject: Issue Date: March 10, 2014. Supplier Quality Expectations Supersedes: May 10, 2010. Page: 1 of 39. Kraft Foods Supplier Quality Expectations Manual This document is intended to be used internally and externally. Issued by: Approved by: Reviewed by: Function Procurement Associate Director Sr. Director, Quality Programs Quality Lead Procurement Quality Subject: Issue Date: March 10, 2014. Supplier Quality Expectations Supersedes: May 10, 2010. Page: 2 of 39. TABLE OF CONTENTS. Sections Not Applicable to Packaging Suppliers CHAPTER food Contact Non- food Page and /or Contact and contains does not Ingredient contain Line Ingredient Line 1 INTRODUCTION 4.

Subject: Supplier Quality Expectations Issue Date: March 10, 2014 Supersedes: May 10, 2010 Page: 4 of 39 CHAPTER 1 - INTRODUCTION The safety and quality of our products are of the highest importance to us – as are the trust and confidence of our

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Transcription of Kraft Foods Supplier Quality Expectations Manual

1 Subject: Issue Date: March 10, 2014. Supplier Quality Expectations Supersedes: May 10, 2010. Page: 1 of 39. Kraft Foods Supplier Quality Expectations Manual This document is intended to be used internally and externally. Issued by: Approved by: Reviewed by: Function Procurement Associate Director Sr. Director, Quality Programs Quality Lead Procurement Quality Subject: Issue Date: March 10, 2014. Supplier Quality Expectations Supersedes: May 10, 2010. Page: 2 of 39. TABLE OF CONTENTS. Sections Not Applicable to Packaging Suppliers CHAPTER food Contact Non- food Page and /or Contact and contains does not Ingredient contain Line Ingredient Line 1 INTRODUCTION 4.

2 Confidentiality 4. Notifying Kraft Foods of Significant Events 5. 2 Quality SYSTEM CONTROLS. Quality Management System and Documentation 5. Kraft Foods Audit/Inspection Requirements 6. Internal Audits 7. Regulatory Inspections and Contacts 8. Pure food Guaranty 8. food Defense X 8. Testing Controls: Laboratory Requirements 9. Testing Controls: Measuring & Monitoring Equipment 10. Corrective and Preventative Action (C&PA) 10. 3 FACILITY ENVIRONMENT CONTROLS. Good Manufacturing Practices (GMP) 11. Personnel Training 13. Employee Illness and Communicable Disease 13. Plant Structure 14. Utilities Management X 14. Equipment Design & Validation 16.

3 Equipment Maintenance 16. Sanitation 17. Pest Management 19. Hygienic Zoning X X 20. Pathogen Environmental Monitoring X X 21. 4 PRODUCTION PROCESS CONTROLS. Specification Compliance and Contract Review 23. Hazard Analysis AND Critical Control Points (HACCP) X 24. Incoming Materials: Supplier Quality Management 24. Incoming Materials: Inspection and Testing 24. Traceability 25. Allergen Management X 25. Extraneous Matter 26. Rework Control X 27. Label Control X 28. Weight Control X X 28. Material Packaging 28. Storage and Transportation 28. Subject: Issue Date: March 10, 2014. Supplier Quality Expectations Supersedes: May 10, 2010.

4 Page: 3 of 39. 5 INCIDENT MANAGEMENT. Hold & Release 30. Product Retrieval 31. Control and Disposition of Non-conforming Products 31. 6 PACKAGING REQUIREMENTS. Introduction 31. Packaging Material Information Sheet (PMIS) 32. Packaging Manufacturing 32. Printed Material Management, Destruction or Recycling 32. of Kraft Foods Labeled Packaging Material Transfer of constituents from a food contact material to 32. food Constituents from plastic materials 32. Constituents from paper and board materials 32. Metal in contact with packaging 32. Recycled post-consumer material 33. Organoleptic integrity of food contact package material 33.

5 Odor and taste transfer tests 33. Residual solvents 34. Printing inks 34. Printing in direct contact with food 34. Packaging Material Ingredients and Processing Aids 34. derived from Allergenic and Genetically Modified Sources Active and intelligent packaging 34. Environmental impact of packaging 34. Reference list of regulations and methods 35. APPENDIX 1 DEFINITIONS 36. Subject: Issue Date: March 10, 2014. Supplier Quality Expectations Supersedes: May 10, 2010. Page: 4 of 39. CHAPTER 1 - INTRODUCTION. The safety and Quality of our products are of the highest importance to us as are the trust and confidence of our consumers and customers.

6 At Kraft Foods , we inspire trust by making safe food . We recognize that the safety of our products is the foundation on which the success of our business is built. Safe food is at the core of our heritage and is ingrained in our culture. Kraft Foods is committed to delivering high- Quality products. One of the ways we achieve this is by ensuring the strength of our food safety and Quality systems. We expect that our suppliers share this commitment and for that purpose we have developed the Kraft Foods Supplier Quality Expectations (SQE) Manual . The SQE Manual is available at the Kraft Foods Supplier Quality and Foods safety web site at , or from your Kraft Foods contracting representative.

7 The Kraft Foods Supplier Quality Expectations (SQE) outlined here are intended to help current and prospective new suppliers of ingredients and packaging materials ensure that their own food safety and Quality systems meet Kraft Foods and Industry standards. These Expectations have been developed by Kraft Foods after a review of product defects, Quality audits of Manufacturing sites and a study of product retrievals throughout the food industry. This review led us to identify which programs, if executed properly, help to prevent product retrievals, consumer complaints, rework and plant downtime, and produce high Quality , safe products.

8 All Manufacturing Locations producing materials for Kraft Foods must meet the Expectations in this Manual with the exception of packaging suppliers for whom some sections do not apply (see table of contents). This document does not apply to farm operations. Terms used in the SQE Manual are defined in Appendix 1: Definitions of this document. The Kraft Foods SQE Manual contains the elements we believe are essential for the effective management of food safety , Quality and food Defense. These are Kraft Foods requirements. They are not intended to alter or eliminate any requirements that may be set in any contract, specifications, or government regulation.

9 Any questions about these standards should be addressed by contacting the appropriate Kraft Foods Contracting Representative. For Brokers, Distributors and Traders In cases where materials are being procured through brokers, distributors and traders the following requirements must be followed: Only buy from Kraft Foods approved Manufacturing* Locations (*see definitions). The Supplier Manufacturing Locations shall be disclosed to the Kraft Foods Contracting Representative to assure that materials are only sourced from Locations meeting Kraft Foods requirements for Quality and food safety . Notify the Supplier that the specific material will be delivered to Kraft Foods .

10 Ensure the Kraft Foods SQE Manual is communicated to Supplier and provide evidence to Kraft Foods of agreement to the requirements by the Supplier . The broker/distributor/trader has responsibility to ensure that Supplier complies with those requirements The broker/distributor/trader shall be required to notify Kraft Foods of any Manufacturing Location changes. New sites and new lines must be approved prior to use The broker/distributor/trader must demonstrate that traceability of materials to Manufacturing Location level is maintained. Confidentiality The contracts between Kraft Foods and the Supplier will govern confidentiality of information shared by either company.


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