Lean Six Sigma Black Belt* - The Global Voice of Quality | ASQ

1 lean Six Sigma Black Belt*. Course Content and Outline Total Estimated Hours: Note: This outline is identical for the Healthcare, Financial Services, and Services versions. The difference for each course lies in the customized case studies, examples and exercises. *Course includes choice of software: Minitab (must purchase separately). Session 1: Introduction to lean Six Sigma ( hrs.). Introduction lean Six Sigma Framework Higher Standards for Higher Performance DMAIC - The lean Six Sigma Improvement Input Determines Output Process lean Six Sigma Defined lean and DMAIC. What's In a Name? Thought Process Mapping - Toolset The 5 lean Principles Organizing for Success The 8 Forms for Waste Working Relationships Success Stories Critical Success Factors The Sigma Level Introduction to Minitab . The Problem Exercises and Quiz DNA of a Champion Session 2: Define I - Project Initiation and Leadership: ( hrs.)

2 Getting Started - Project Initiation Leading Teams Balanced Scorecard Toolset Developing an Effective Team Project Selection Toolset Improving Team Development Project Charter Toolset 4 Conversations Toolset Project Planning & Tracking Toolset Leading Change Leadership Thinking Leading Change - Continued Robot Leadership Success Factors For Effective Change Fueling The Improvement Engine Management Leadership Characteristics Stakeholder Analysis - RACI Matrix Practice, Study and Reflection - Learning Leadership Reflection by Modeling Exercises and Quiz Session 3: Define II - Voice of the Customer ( hrs.). Voice of The Customer Where to Go For Customer Requirements Focus on The Customer Conducting Surveys Understanding Customer Requirements Survey Considerations Copyright 2000-2015 by LLC Powered by Session 3: Define II - Voice of the Customer (Continued).

3 Surveys - Sampling Frame CTQC Tree Diagram Toolset Structuring Survey Questions Operational Definition Toolset The Degree of Uncertainty in Sampling Voice Of The Customer As Specifications Guideline for Margin of Error QFD Toolset Affinity Diagram Toolset Exercises and Quiz Session 4: Define III Process Mapping ( hrs.). Drawing a Process Picture Value-Added Flow Charts Process Thinking Spaghetti Charts The Source of Value Takt Time Value Stream Leverage Value Stream Mapping Toolset Process Mapping - Overview Define Tollgate - Progress Review Process Mapping (SIPOC)Toolset Exercises and Quiz Flow Charts Session 5: Measure I Measurements and Basic Statistics ( hrs.). Measurements and Basic Statistics Pareto Chart Toolset Business Problem Solving Histogram Toolset Basic Statistical Terms Understanding Variation Descriptive and Inferential Statistics Measuring Central Tendency Measurements Quantifying Process Variability Discrete vs.

4 Continuous Measurements The Normal Distribution Measurement Subjects Exercises and Quiz Graphical Summaries Session 6: Measure II - Measurement System Analysis ( hrs.). Measurement System Analysis Collecting Data Introduction Developing a Sampling Plan Measurement As A Process Baseline Performance Cause & Effect Matrix Toolset Derivative Performance Metrics - Throughput The Analysis of Measurement Systems Yield The Requirements of Measurement Systems Derivative Performance Metrics - Rolled Variable MSA - Gauge R & R Throughput Yield MSA - Graphing Calculating the Sigma Level - Toolset Attribute Measurement System Analysis Exercises and Quiz Calibration of Measurement Systems Copyright 2000-2015 by LLC Powered by Session 7: Measure III - Charting Process Behavior ( hrs.). Introduction Charting Process Behavior Rational Subgrouping Toolset Trend Chart Toolset X and Moving Range Charts - Toolset SPC - Introduction and Background Attribute Control Chart Toolset SPC - Introduction to Control Charts X-bar and R Chart Toolset SPC - Control Chart Limits Process Capability Toolset SPC - More On Control Limits The Sigma Level Revisited Implementing SPC Measure Tollgate - Progress Review SPC Chart Selection Exercises and Quiz Session 8: Analyze I - Identifying Root Cause ( hrs.)

5 Analyze I - Introduction Scatter Plot Toolset Finding The Root Cause Correlation and Regression Analysis Cause & Effect Diagram Toolset Multiple Regression Toolset Alternative To The Cause & Effect Diagram Binary Logistic Regression Toolset 5-Why, 1-How Factors In Determining Sample Size A Combination of 5-Why, Pareto, and Estimating Population Mean Trend Charts Exercises and Quiz Box Plots Toolset Session 9: Analyze II - Hypothesis Testing ( hrs.). Analyze II - Introduction Comparing One Mean to a Standard - t-test Introduction to Hypothesis Testing Comparing Two Means - t-test Toolset The Process On Trial Comparing Multiple Means - ANOVA /F-test The Hypothesis - Accept or Reject? Toolset Types of Error Confidence Intervals - Least Significant Power Analysis Difference Power Analysis - Factors Comparing One Variance to a Std.

6 - Chi- Hypothesis Testing Square Confidence Intervals Comparing Two Variances - F-test Toolset Treatment Comparisons - Control Charts Parametric vs. Nonparametric Tests Comparing One Proportion to a Standard Non Parametric Toolset Comparing Two Proportions - Z-test Toolset Hypothesis Testing Learning Lab Comparing Multiple Proportions - Chi-Square Exercises and Quiz Session 10: Analyze III - Design of Experiments ( hrs.). Design of Experiments - Introduction Design of Experiments - Process Design of Experiments - History Design of Experiments - Guidelines Design of Experiments - Components Selecting the Right Design Design of Experiments - Principles Blocking Design of Experiments - Purpose Blocking and Tackling Copyright 2000-2015 by LLC Powered by Session 10: Analyze III - Design of Experiments (Continued).

7 Faster Deliveries Through Experimentation Better Pizza Through Design of Experiments Beyond One-Factor Experiments Designing Experiments to Sell More Coffee Two Level Full Factorial Toolset Brewing Better Beer Using DOE. Two Level Fractional Factorial Toolset Additional Subjects General Factorial toolset Analyze Tollgate - Progress Review DOE Power and Sample Size Design of Experiments Exercises and Quiz Designing An Experiment To Save The Kingdom Session 11: Improve ( hrs.). Improve Balancing Capacity with Demand Design for Six Sigma (DFSS) The Theory of Constraints (TOC) Toolset Benchmarking Pull Scheduling Overview Brainstorming Pull Scheduling Narrowing Down The List of Ideas Pull Systems FMEA Toolset Core Process Pull Toolset Error-proofing Kaizen Toolset Prioritizing and Selecting a Solution Corrective Action Matrix The A3 One-Page Report Piloting a Solution Continuous Flow Toolset System Dynamics Toolset Quick Changeover Toolset Improve Tollgate - Progress Review Cellular Processing Toolset Exercises and Quiz Session 12: Control ( hrs.)

8 Control TPM Core Elements Control Charts Revisited TPM Maintenance Activities The Process Control Plan Best Practices and Lessons Learned More On FMEA Standardized Work - Documenting Process Visual Control Changes 5-S Approach Ending the Project CHECK Process Control Tollgate - Progress Review Total Productive Maintenance Exercises and Quiz TPM Objectives & Benefits Course Completion TPM Metrics The lean Six Sigma Journey Updated: 1/19/2016. Copyright 2000-2015 by LLC Powered by