1 Human Resources Leadership Development Learning & Development Bersin by Deloitte Frameworks and Maturity Models Talent Acquisition Talent Management Tools & Technology Copyright 2014 Deloitte Development LLC. All rights reserved. Not for Distribution Licensed Material Available to Research Members Only. For member support or inquiries: Bersin by Deloitte Frameworks and Maturity Models Email us at Our models and Frameworks form the foundation of our research and can help you define and communicate your strategy. These tools: Call us at +1 510 251 4400. Enable companies to build strategies to drive business alignment and growth Provide a roadmap for becoming a leading practice organization Help explain maturity and organizational concepts to colleagues, leaders, and executives Promote measurement and benchmarking Frameworks . Our Frameworks are a visual, easy-to-read depiction of the relationships and integration points of all processes in a functional area of HR, Talent, or Learning , highlighting the most important elements, practices, focus areas, stakeholders, audiences, and communications media to consider.
2 Use these Frameworks to look at your processes, systems, and resources and to make adjustments that will help your HR. department to build a high-impact organization. MATURITY MODELS . Our maturity models are designed to create an understanding of an organization's level of maturity and the impact that moving up in maturity level can have on the business. Use these maturity models to benchmark your organization's level of sophistication in given areas and to identify the best practices that are most critical to improving your business outcomes. Copyright 2014 Deloitte Development LLC. All rights reserved. Not for Distribution Licensed Material Available to Research Members Only. FRAMEWORK. notes Diversity & Inclusion Framework D&I Strategy Executive Ownership Anchoring D&I in Business Strategy Connecting to Talent Strategy D&I Vision, Purpose & Definition . Current State Assessment Alignment with Culture Strategic Objectives & Roadmap Global & Local Customization Constituencies Compliance & Foundational Activities Foundational: Employee Relations Policies Compensation Employee Networks Budget Accountability & Incentives.
3 Culture Ethnicity / Race Gender Generation / Age Invisible Dimensions Language Mental / Physical Status . Functional Roles & Responsibilities Advisory Groups . Compliance: Legal Requirements Risk Management . Nationality Religion Sexual Orientation Veterans Governance & Management Scorecard Standards Goals Benchmarking . Ongoing Monitoring & Improvement Reporting Solution Design Metrics & Evaluation Desired Outcomes Alignment with D&I Strategy Executive Ownership Budget . General Counsel Partnership Implementation Approach Technology Customization Ongoing Optimization Implementation Focus Areas Work Environment Business Community Organizational Design Suppliers Customers Corporate Social Responsibility . Workplace Design Knowledge Brand-Building Product External Networks . Management Culture Development Partnerships Talent Management Processes Bersin by Deloitte Talent Acquisition Performance Management Learning & Capability Development . Leadership Development Succession Management Career Management Change Management & Communications Change Strategy Change Approach Alignment to Culture Stakeholder Alignment Two-Way Communication Channels Potential, Present & Former Employees Boards of Directors Community Customers Governments.
4 Audiences Interested Individuals & Groups Media Shareholders Suppliers Copyright 2014 Deloitte Development LLC. All rights reserved. Not for Distribution Licensed Material Available to Research Members Only. FRAMEWORK. notes Employee Recognition Framework Recognition Strategy Purpose of Recognition Business Goals Alignment with Culture Talent Management Integration Vision Transparency . Accountability Globalization Audience Executives Managers Professionals Hours Organized Labor Contingent Critical Talent Segments Business Outcomes Performance Behaviors Employee Satisfaction . Design Executive Sponsorship Administration Compliance Equity . Engagement Retention Activity & Participation Level Budget Visibility Governance & Management Amount Allocation Control Public Group Private Metrics & Evaluation Criteria Frequency Performance Behaviors Tenure Annually Quarterly Monthly Weekly Daily Ongoing Optimization Recognizers Delivery Leaders Managers Teams Individuals Clients External Face-to-Face Letter / Email Event Online Platforms Direction Customization Top-Down Peer-to-Peer Bottom-Up Employee Type Business Unit / Functions Geography Approval Measurement Rigorous Informal None Approach Methodology Reporting Bersin by Deloitte Rewards Nonmonetary Token Monetary Company- or Employee-Selected Employee Support Vendor Strategy Talent Management Integration Launch Branding Plan Employee Training Marketing Communications Copyright 2014 Deloitte Development LLC.
5 All rights reserved. Not for Distribution Licensed Material Available to Research Members Only. FRAMEWORK. notes Enterprise Learning Framework Learning Strategy & Business Planning Strategy Operating Plan Integration Funding Model Stakeholders Measurement, Evaluation & Transfer Support Organization, Governance & Management Audience Needs Jobs Roles Proficiencies Competencies Preferences Demographics Geographies Business Problems Solutions Environments Programs Process Support Approaches Core Learning Architecture Formal Informal Instructor-Led Training On-Demand Social Embedded Processes Virtual Classroom Search Wikis Blogs Forums EPSS Performance Consulting Games Books Articles Communities of Practice Customer Feedback Simulations Instructional Design Videos Podcasts Social Networks Rotational Assignment Testing & Evaluation Learning Portals Expert Directories After-Action Reviews Content Development e- Learning Coaching Mentoring Development Planning Content Management Implementation Disciplines Delivery Performance Consulting Instructional Design Information Architecture Knowledge Communications Management Content Development Program Management Change Management.
6 Bersin by Deloitte Community Management Measurement & Evaluation Business Intelligence Administration Support Tools & Technology LMS/LCMS/ Learning Portals Talent Management Systems Content Lifecycles Rich Media Collaboration & Social Software . Mobile Performance Support Virtual Classroom Reporting & Analytics Assessment & Evaluation Learning Culture Building Trust Encouraging Reflection Demonstrating Learning 's Value Enabling Knowledge-Sharing . Empowering Employees Formalizing Learning as Process Copyright 2014 Deloitte Development LLC. All rights reserved. Not for Distribution Licensed Material Available to Research Members Only. FRAMEWORK. notes Human Resources Framework HR Strategy & Business Plan HR Vision HR Mission HR Goals HR Philosophy HR Business Plan Audiences & Stakeholders Internal Leadership Management Employees Hourly Contractors Consultants HR Organization & Governance HR Technology & Infrastructure External Candidates Labor Unions Government Retirees Alumni HR Service Models Services Design Core Services Talent Management Strategic Enablement Centers of Excellence Payroll & Compensation Competency Management Workforce Planning Shared Services Benefits & Wellness Talent Acquisition Global Workforce Management HR Business Partnership Compliance & Legal Total Rewards Organizational Design Change Management Time & Attendance Performance Management Global Inclusion & Diversity Helpdesk Resource Planning Learning & Development Workforce Analytics & Measurement Portals Employee Relations Career Management Change Management Outsourcing HR Reporting Leadership Development Engagement
7 Strategies Bersin by Deloitte Onboarding Succession Management Business Advisor & Coach Delivery HR Measurement & Analytics HR Metrics Benchmarking Operational HR Measures Business Measures Scorecards People Culture & Performance Values Principles Global Awareness People Brand Business Outcomes Copyright 2014 Deloitte Development LLC. All rights reserved. Not for Distribution Licensed Material Available to Research Members Only. FRAMEWORK. notes Leadership Development Framework Leadership Strategy Business Goals Quantity of Leaders Leadership Vision Global Considerations Strategy Owner . Strategy Sustainment Strategy Assessment Talent Management Integration Executive Sponsorship Steering Committees Performance Consultants . Organization, Governance & Management Leadership Competencies / Capabilities Global Functional Cultural Diversity Core Values Exposure Experiences Role Requirements Program Evaluation Key Metrics Leadership Scorecard . Leader Audiences Change Management Global & Local Implementation Emerging Front-Line Midlevel Leaders Senior Leaders Executives High Learning Architecture Leaders Leaders Managing Other Managing a Managing an Benchmarking Business Impact Potentials Managing Self Managing Others Managers Function or BU Enterprise Leadership Development Strategy Curriculum Design Development Solutions Business Alignment Competencies / Capabilities Core Values Multilevel Signature Programs Prerequisites.
8 Leadership Transitions Leaders As Teachers Technology Strategy Build vs. Buy (LD Providers). Curriculum Delivery Formal Informal ILT Virtual Classroom e- Learning Assessments Social Embedded On-Demand Mentoring . Onboarding Coaching Simulation Communities of Practice Blogs Wikis Action Bersin by Deloitte Learning Ex-Pat & Stretch Assignments Job Rotations College Professors Portfolio Strategy Experts Pundits Coaching Books Articles Blogs Off-the-Shelf Content Customized Content Leaders Teaching Leaders Infrastructure Technology Strategy Systems Integration Tools Leadership Brand & Culture Copyright 2014 Deloitte Development LLC. All rights reserved. Not for Distribution Licensed Material Available to Research Members Only. FRAMEWORK. notes Learning Measurement Framework Satisfaction Learning Adoption Utility Efficiency Alignment Attainment Did you reach the How well do the How efficient and How well were the How well did you meet desired audience? programs solve the cost-effective was the program business specifically defined workforce's particular program?
9 Priorities defined? client (business-user Did they complete or problems? or customer). comply as desired? How did it compare to How well did business objectives? How well did it align to other similar programs units buy in on the Who did not comply the specific job-related or competitive value of this program These may be and why? programs and issues? programs? relative to other revenue, time to investments? market, compliance, Would learners How well did it use the time to complete, etc. recommend this learner's time? program to their peers? Bersin by Deloitte Contribution Feedback Activity Individual Performance Organizational Performance Copyright 2014 Deloitte Development LLC. All rights reserved. Not for Distribution Licensed Material Available to Research Members Only. FRAMEWORK. notes Performance Management Framework Performance Management (PM) Strategy Purpose of PM PM Philosophy PM Alignment to Strategy & Culture . Level of Senior Leader Ownership PM Sustainability Talent Management Integration Audience Knowledge -Sharing & Collaboration Metrics & Analysis Executives Managers Professionals Hourly Organized Labor Contingent Critical Talent Segments HR Structures & Roles Governance Communication.
10 PM System Talent Management System Integration . Organization & Governance Technology & Infrastructure Ongoing Performance Activities Goal-Setting Managing & Development Rewarding &. Coaching Planning Recognizing Tools & Resources & Revising Executive Goal-Setting Work Plans Compensation Reviews Individual Development Goal Cascading & Management Plans Financial Rewards Alignment Responsibilities Nonfinancial Rewards Development Opportunities Employee Goal-Setting Feedback Recognition Strategies &. Career Management Goal Revision Coaching Programs Performance Appraisal Bersin by Deloitte HOW: Quarterly, Semiannual and/or Annual Reviews Multirater WHAT: Competencies/Behaviors . Feedback Self-Assessments Manager Assessments Distributions & Goals Job Responsibilities . Rankings Performance Calibration Performance Improvement Plans Capabilities Promotion Readiness Performance Management Outcomes Empowered and Engaged Workforce Focus on Driving Business Results Foundational Knowledge of Talent Copyright 2014 Deloitte Development LLC.