Learning Paths by Persona - ServiceNow

1 Learning Paths by Persona2 2021 ServiceNow , Inc. All Rights Reserved. Learning Paths3 2021 ServiceNow , Inc. All Rights Reserved. Continuity management (BCM)Implementer Certification*Mainline certification questions are sourced from all courses between the product line selection and the exam Additional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led TrainingAdditional Recommended: Link to Courses Industry Certifications ABCP/CBCP/MBCP (DRII), CBCI/MBCI (BCI)ServiceNowPlatformImplementation(3- days ILT)ImplementerServiceNowFundamentals(3- days ILT) OR ServiceNowFundamentals(On Demand)Get Started withNow Create(On Demand)Select Product LineDevOpsFSMGRCHRSDITAMITBMITOMNow IntelligenceNow PlatformCSMBCMITSMSecOpsBCM for Implementers(On Demand)Agent Workspace Fundamentals(On Demand)Agent Workspace Implementation(On Demand)Introduction to Now Experience UI Builder(On Demand))BCMA ssessment Simulatorto achieveEarly Adopter Recognition4 2021 ServiceNow , Inc.

2 All Rights Reserved. Service management (CSM)Implementer Learning path *Mainline certification questions are sourced from all courses between the product line selection and the exam Additional AcronymsBPC: Business Process ConsultantsCIS: Certified Implementation SpecialistILT: Instructor-led TrainingCSMF undamentals(3-days ILT)-OR -CSM Fundamentals(On Demand)CSM Implementation(2-days ILT)CIS-CSM VoucherAdditional Recommended Link to all recommended coursesOngoingDelta testingCIS-CSMS erviceNowPlatformImplementation(3-days ILT)ImplementerServiceNowFundamentals(3- days ILT) OR ServiceNowFundamentals(On Demand)Get Started withNow Create(On Demand)CSM ProfessionalRequired to achieve Professional CIS-CSM Predictive Intelligence (On Demand) Performance Analytics Essentials (On Demand) Virtual Agent (On Demand)CIS-CSMTest Prep (On Demand)

3 Select Product LineDevOpsFSMGRCHRSDITAMITBMITOMNow IntelligenceNow PlatformCSMBCMITSMSecOps5 2021 ServiceNow , Inc. All Rights Reserved. Recommended Automated Test Framework (ATF) Fundamentals (On Demand) Common Service Data Model (CSDM) Fundamentals (On Demand) Cloud Provisioning and Governance Fundamentals(3 Day ILT) Discovery Fundamentals (3 Day ILT or Self Paced) Configuration management Database (CMDB) Fundamentals (On Demand or ILT) Integration Hub Fundamentals (On Demand) ServiceNow Subscription Model (On Demand) Vendor Agnostic DevOps Tools Chain Training ie: agile Fundamentals (On Demand) Azure DevOps Tool Chain Jenkins Training GitHubPerformance Analytics Essentials(On Demand)DevOps Fundamentals (On Demand)DevOps Change VelocityImplementer Learning path * Mainline certification questions are sourced from all courses between the product line selection and the exam Additional AcronymsILT.

4 Instructor-led TrainingDevOpsMicroCertAssessment SimulatorFlow Designer Fundamentals (On Demand)ITSM Fundamentals(2-day ILT) OR ITSM Fundamentals (On Demand)ServiceNowPlatformImplementation( 3-days ILT)ImplementerServiceNowFundamentals(3- days ILT) OR ServiceNowFundamentals(On Demand)Get Started withNow Create(On Demand)DevOps Implementation + Course Exam (On Demand)Select Product LineBCMFSMGRCHRSDITAMITBMITOMNow IntelligenceNow PlatformCSMDevOpsITSMSecOps6 2021 ServiceNow , Inc. All Rights Reserved. Service management (FSM)Implementer Learning path * Mainline certification questions are sourced from all courses between the product line selection and the exam Additional AcronymsCIS: Certified Implementation SpecialistFSM: Field Service ManagementILT: Instructor-led TrainingFSMF undamentals(on demand)FSM Implementation(2-days ILT)CIS-FSM VoucherDynamic Scheduling Fundamentals(On Demand)ServiceNowPlatformImplementation( 3-days ILT)ImplementerServiceNowFundamentals(3- days ILT) OR ServiceNowFundamentals(On Demand)Get Started withNow Create(On Demand)OngoingDelta testingCIS-FSMFSM Related Additional Recommended.

5 Link to Recommended CoursesDynamic Scheduling Implementation (On Demand)Select Product LineDevOpsFSMGRCHRSDITAMITBMITOMNow IntelligenceNow PlatformCSMBCMITSMSecOps7 2021 ServiceNow , Inc. All Rights Reserved. Risk management (GRC)Implementer Learning PathCIS-VRMO ngoingDelta testing* Mainline certification questions are sourced from all courses between the product line selection and the exam Additional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led TrainingVendor Risk management (VRM) Implementation(2-days ILT)CIS-VRM VoucherVendor Risk Mgmt(VRM)Fundamentals(On Demand)ServiceNowPlatformImplementation( 3-days ILT)ImplementerServiceNowFundamentals(3- days ILT) OR ServiceNowFundamentals(On Demand)Get Started withNow Create(On Demand)Additional Recommended Link to Additional Recommended CoursesCIS-VRMTest Prep (On Demand)Select Product LineDevOpsFSMGRCHRSDITAMITBMITOMNow IntelligenceNow PlatformCSMBCMITSMSecOps8 2021 ServiceNow , Inc.

6 All Rights Reserved. Risk and Compliance (GRC)Implementer Learning path * Mainline certification questions are sourced from all courses between the product line selection and the exam Additional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led TrainingNow Learning path for taking the CIS-RC examAdditional Recommended Courses9 2021 ServiceNow , Inc. All Rights Reserved. ProfessionalRequired to achieve'Professional' CIS-HR PredictiveIntelligence(On Demand) Performance Analytics Essentials(On Demand) Virtual Agent Fundamentals,Implementation, andNatural LanguageUnderstanding(OnDemand)Human Resources Service Delivery (HRSD)Implementer Learning PathHRFundamentals(2-days ILT)-OR -HR Fundamentals(On Demand)* Mainline certification questions are sourced from all courses between the product line selection and the exam Additional AcronymsCIS: Certified Implementation SpecialistILT.

7 Instructor-led TrainingAdditional Recommended Performance Analytics Fundamentals (2-days ILT) Performance Analytics Advanced (2-days ILT) Service Portal Fundamentals (2-days ILT) Localization Fundamentals(On Demand) Common Service Data Model (CSDM) Fundamentals (On Demand) Configuration management Database (CMDB) Fundamentals (On Demand or ILT) ServiceNow Subscription Model (On Demand)ServiceNowPlatformImplementation( 3-days ILT)ImplementerServiceNowFundamentals(3- days ILT) OR ServiceNowFundamentals(On Demand)Get Started withNow Create(On Demand)OngoingDelta testingCIS-HRHRI mplementation(2-days ILT)CIS-HR VoucherSelect Product LineDevOpsFSMGRCHRSDITAMITBMITOMNow IntelligenceNow PlatformCSMBCMITSMSecOps10 2021 ServiceNow , Inc.

8 All Rights Reserved. Recommended SAM: Integration with SCCM for Reclamation and Distribution (On Demand) Discovery Basics for SAM (On Demand) Entitlement Import Basics for SAM (On Demand) Software Asset management Getting Started (On Demand) Software Asset management Reconciliation Troubleshooting (On Demand) Software Normalization for Software Asset management (On Demand) Common Service Data Model (CSDM) Fundamentals (On Demand) Configuration management Database (CMDB) Fundamentals(On Demand or ILT) ServiceNow Subscription Model (On Demand)IT Asset management (ITAM)Implementer Learning path * Mainline certification questions are sourced from all courses between the product line selection and the exam Additional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led TrainingSCCM.

9 Microsoft System Center Configuration ManagerServiceNowPlatformImplementation( 3-days ILT)ImplementerServiceNowFundamentals(3- days ILT) OR ServiceNowFundamentals(On Demand)Get Started withNow Create(On Demand)CIS-SAMO ngoingDelta testingHardware Asset management (HAM) Fundamentals(3-days ILT)CIS-HAM Voucher-OR Hardware Asset management (HAM) Fundamentals(On Demand)CIS-HAM VoucherSoftware AssetManagement (SAM)Fundamentals(3-days ILT)CIS-SAM Voucher-OR -Software AssetManagement (SAM)Fundamentals(On Demand)CIS-SAM VoucherSoftware Asset management (SAM) ImplementationSimulatorHardware Asset management (HAM) FundamentalsSimulatorOngoingDelta testingCIS-HAMS elect Product LineDevOpsFSMGRCHRSDITAMITBMITOMNow IntelligenceNow PlatformCSMBCMITSMSecOps11 2021 ServiceNow , Inc.

10 All Rights Reserved. Analytics Essentials(On Demand)Performance Analytics Essentials(On Demand) agile Development and Test (On Demand)IT Business management (ITBM)Implementer Learning PathPPMF undamentals(2-days ILT)-OR -PPM Fundamentals(On Demand)APMF undamentals(On Demand)PPM Implementation SimulatorPPM Implementation (On Demand)CIS-PPM VoucherOngoingDelta testing* Mainline certification questions are sourced from all courses between the product line selection and the exam Additional AcronymsAPM: Application Portfolio ManagementCIS: Certified Implementation SpecialistILT: Instructor-led TrainingPPM: Project Portfolio ManagementPerformance Analytics Essentials(On Demand)APM Implementation(On Demand)Additional Recommended Common Service Data Model (CSDM) Fundamentals (On Demand) Configuration management Database (CMDB) Fundamentals (On Demand or ILT) ServiceNow Subscription Model (On Demand) Investment Funding* (On Demand) *PPM Only Hybrid Project management (On Demand) *PPM Only APM Indicators and Scoring (On Demand) *APM Only Performance Analytics Essentials *APM Only Alignment Planner Workspace Fundamentals *PPM Only Alignment Planner Workspace Implementation *PPM OnlyServiceNowPlatformImplementation(3-d ays ILT)