LET’S GET YOUR MODEM CONNECTED

1 MODEMCONNECTEDLET S GETSMARTYOURQ uick start guideSpark Smart MODEM - VRV9517 UWAC34 Contents Setup your smart MODEM on Fibre Setup your smart MODEM on ADSL/VDSL troubleshooting How to connect your devices 3 - 434 5 - 65611 - 14111314 7 - 8781253 How to connect your MODEM on Fibre connectionsHow to connect your landline on Fibre connectionsHow to connect your MODEM on ADSL/VDSL connectionsHow to connect your landline on ADSL/VDSL connectionsCheck and fix your internet using the Spark AppWhat do the lights mean?Common issuesWireless (Wi-Fi)Wired (Ethernet) .. Personalise your MODEM settings9 - 109104 Accessing the MODEM s web interfaceChanging the Wi-Fi name and password4.

2 Your Spark MODEM on FibreThings you ll need from the How to connect your MODEM on a Fibre connectionPlug the MODEM into a power supplyConnect the BLUE ethernet cable from the MODEM s Fibre port to the Fibre box s port labelled LAN1 or GE1 NOTE: The colour of the ports on the MODEM and the Fibre box (ONT) may not be the same as the BLUE ethernet ethernet cablePower supply How to connect your landline on a Fibre connectionLocate a jackpoint within your house and plug your phone directly into the jackpointFrom your Fibre box (ONT), check if there s a cable already plugged in to the phone port of the Fibre box (ONT).If the cable is CONNECTED to a jackpoint or another device, this means you have Integrated wiring your Fibre box (ONT), plug your phone into the Fibre box s phone port.

3 NOTE: The phone port can be labelled POTS1 , TEL or T E L1 If you have Integrated wiringHow do I know if I have integrated wiring?If you don t have Integrated wiringORGE1/LAN1GE2/LAN2GE3/LAN3GE4/LAN4 Fibre Box (ONT)OR4 Setup your Spark MODEM on ADSL/VDSLT hings you ll need from the How to connect your MODEM on a ADSL/VDSL connectionIf you have a standard jackpoint (BT) onlyPlug the MODEM into a power supplyConnect the GREY cable to the MODEM s DSL port to the filter s ADSL portConnect the filter to the supply unitFilter(ADSL only)ModemADSL Phone cable/VDSL cableORDSLWPSWLANWANLAN1 LAN2 LAN3 LAN4 How to connect your landline on a ADSL/VDSL connectionNOTE.

4 If you have an internet jackpoint you can simply connect your phone into the jackpoint without the the MODEM into a power supplyConnect the BLACK VDSL cable to the MODEM s DSL port to the jackpoint directlyPlug the phone cable into the filter s PHONE port and the filter into any you have an internet jackpoint (RJ45)6 How to connect your Wireless devices (Wi-Fi)NOTE: You can find the default Wi-Fi name and password located underneath the MODEM . From your device s Wi-Fi menu select the matching Wi-Fi name and enter the Wi-Fi password to Wired devices (Ethernet)Connect the YELLOW ethernet cable to MODEM s ETHERNET port and then to the device s ETHERNET Accessing the MODEM s web interfacePersonalise your MODEM settings4 Open your device s internet browser, for example, Google Chrome, Safari or Mozilla pe h t t p: //19 2.

5 16 8 .1. 2 5 4 in the address bar and press in with the default credentials below:Username - adminPassword - adminYou ll be prompted to change the default password of the MODEM to enhance the next page Changing the Wi-Fi name and passwordSelect WLAN from the left menu the default Wi-Fi name next to SSID field with your preferred Wi-Fi the default Wi-Fi password next to WPA Pre-shared Key field with your preferred Wi-Fi to the bottom of the page and click Save settings to save the changes you ve Check and fix your internet using the Spark AppIf you download the Spark app and add your broadband account you can check and fix your internet. The app can:To download the app, go to the Apple App Store or Google Play Store and search Spark NZ.

6 Run tests to determine what the issue is Book a technician if there is a fault detected on the Spark network Guide you through setup related issues Connect you to our Chat agents if you need further assistanceDid you know?How do I add my broadband account to the Spark App?Click on the box icon from the navigation bar at the bottom of the screenClick add or the blue box icon and follow the onscreen steps to add your broadband page 12 for diagrams11 Broadband PlanAdd a broadband / landlineMonthly Mobile PlanAdd a pay monthly mobilePrepaid Mobile PlanAdd a prepaid mobileHi! what do you want to addSelect one of the categories belowAdd Access100%10$08 AMSPARKC lick the question mark icon and select Check my broadband The results will display.

7 You can click the TROUBLESHOOT button and follow the onscreen steps to get your internet up and runningScan the QR code with your smartphone camera or QR code reader appFrom the Spark app Once your check is completeUsing the QR code ORHow do I check my internet on the app? What do the lights mean?I nternet LED BehaviourDescrip tion No lig htsMod em is not c onnec ted to the p ow er or is f a ultySolid greenMod em is onFlashing blueDSL c onnec tion is being establishedSolid blueDSL c onnec tion is establishedSolid redModem is not CONNECTED to the internetSolidModem is CONNECTED to the internetSolid ora ng eModem is in B ootPmod eFlashing greenModem firmware is being upgradedWi-Fi/ WPS L ED Behav iourDescrip tion No lig htsWi-Fi is offSolid redWi-Fi is on with no sec urity passwordSolid blueWi-Fi is on with sec urity passwordFlashing blueWi-Fi is on with sec urity password and is transmitting data to a

8 CONNECTED device(s)Solid blue & flashing redWPS is progress13 Common issuesIssuesPossible reasons H ow to fix My internet has stopped working Inc orrec t setup L oose or disconnected cables behind the MODEM Network related issue outside the house Check the cables are CONNECTED securely Resta rt your mod em Use the app to check your internetMy internet is really slow Poor W i-Fi signal strength Multiple users CONNECTED at the same time Resta rt your mod em If possible, use a wired c onnec tion If possible, relocate the MODEM to a more centralised loc a tionMy internet keeps d rop p ing out Poor W i-fi signal strength Network related issue outside the house Faulty or missing filter for ADSL/VDSL Resta rt your mod em Connec t a filter to all ja c k p ointsin use if you are using ADSL/VDSLI c annot c onnec t my device to the Wi-Fi Poor W i-Fi signal strength Issue with the devic e Exceeds the maximum number of d evic es on c onnec ted on W i-Fi Resta rt your mod em Ensure the Wi-f i on the mod em is switc hed on Restart your devic e Chec k your W i-fi username and passwordCheck and fix your internet

9 By scanning the QR code using your mobile phone camera or QR code readerScan to check internetIf you are still having issues Go to to chat or book a call with us. Need assistance?Download the app14