Limited Warranty and Owner Assistance Information

1 1 11/12/2015 9:01:25 1 11/12/2015 9:01:25 AMChevrolet Limited Warranty and Owner Assistance Information ( ) - 2016 - crc - 12/10/15 IMPORTANT:This booklet contains important Information about the vehicle's Warranty coverage. It also explainsowner Assistance Information and GM's participation in an Alternative Dispute Resolution this booklet with your vehicle and make it available to a Chevrolet dealer if Warranty work is needed. Besure to keep it with your vehicle if you sell it so future owners will have the 's Name:Street Address:City & State:Vehicle Identification Number (VIN):Date Vehicle First Delivered or Put In Use:Odometer Reading on Date Vehicle First Delivered or Put In Use: 2015 Chevrolet Motor Division, General Motors LLC. All rights reserved. Printed in the GENERAL MOTORS,GM, CHEVROLET, and the CHEVROLET emblem are registered trademarks of General Motors No.

2 23133526 C Third PrintingChevrolet Limited Warranty and Owner Assistance Information ( ) - 2016 - crc - 12/10/15 Chevrolet Limited Warranty and Owner Assistance Information ( ) - 2016 - crc - 12/10/152016 Chevrolet Limited Warranty andOwner Assistance InformationImportant Message 1GM's Commitment .. 1 Owner Assistance .. 1GM Participation in an AlternativeDispute Resolution Program .. 1 Warranty Service United States,Canada, and Mexico .. 1 Warranty Coverage at .. 2 New Vehicle Limited Warranty .. 2 Emission Control SystemWarranty .. 2 New Vehicle Limited Is Covered .. 4 What Is Not Covered .. 10 Chevrolet Volt, Spark EV, andMalibu Hybrid .. 13 Drive Motor BatteryCoverage .. 14 What Is Not Covered .. 15 Things to Know About the NewVehicle Limited 16 Warranty Repairs ComponentExchanges .. 16 Warranty Repairs RecycledMaterials .. 16 Tire Service.

3 16 Diesel Engine Components .. 16 Aftermarket EnginePerformance EnhancementProducts and Modifications .. 17 After-Manufacture Rustproofing .. 17 Paint, Trim, and AppearanceItems .. 17 Vehicle Operation and Care .. 18 Maintenance and WarrantyService Records .. 18 Chemical Paint Spotting .. 18 Warranty Coverage Extensions .. 18 Warranty Service ForeignCountries .. 19 Permanent Relocation .. 19 Original EquipmentAlterations .. 19 Recreation Vehicle and SpecialBody or EquipmentAlterations .. 19 Pre-Delivery Service .. 20 Production Changes .. 20 Noise Emissions Warranty forLight Duty Trucks Over10,000 Lbs Gross VehicleWeightRating (GVWR) Only .. 20 Emission Control .. 21 What Is Covered .. 21 How to Determine theApplicable Emissions ControlSystem Warranty .. 21 Federal Emission ControlSystem Warranty .. 21 California Emission ControlSystem Warranty .

4 22 Emission Warranty Parts Parts .. 28 Maintenance and Repairs .. 28 Claims Procedure .. 29 Chevrolet Limited Warranty and Owner Assistance Information ( ) - 2016 - crc - 12/10/152016 Chevrolet Limited Warranty andOwner Assistance InformationCustomer .. 31 State WarrantyEnforcement .. 33 Warranty Information forCalifornia .. 34 Special Coverage AdjustmentPrograms Beyond the .. 35 Customer Assistance Assistance for TextTelephone (TTY) .. 37 Roadside .. 38 Courtesy .. 39 Chevrolet Limited Warranty and Owner Assistance Information ( ) - 2016 - crc - 12/10/15 Important Message to 1GM's CommitmentGM is committed to ensuringsatisfaction with your new dealer also wants you to becompletely satisfied and invites youto return for all your service needs,both during and after the AssistanceThe dealer is best equipped toprovide all your vehicle's serviceneeds.

5 Should you ever encounter aproblem that is not resolved duringor after the Limited Warranty period,talk to a member of dealermanagement. Under certaincircumstances, GM and/or GMdealers may provide assistanceafter the Limited Warranty period hasexpired when the problem resultsfrom a defect in material orworkmanship. These instances willbe reviewed on a case-by-casebasis. If the issue has not beenresolved to your satisfaction, followtheCustomer thank you for choosing Participation in anAlternative Dispute ResolutionProgramSeeCustomer SatisfactionProcedure031for Information onthe voluntary, non-bindingAlternative Dispute ResolutionProgram in which GM Service UnitedStates, Canada, and MexicoThe selling dealer has invested inthe proper tools, training, and partsinventory to ensure that anynecessary Warranty repairs can bemade to your GM vehicle.

6 GMrequests that the vehicle bereturned to the selling dealer for allwarranty repairs. If a situation orevent occurs where you aresignificantly inconvenienced, anauthorized GM dealer can make thewarranty repairs. However, in theevent the dealer is not able toperform the repair due to the specialtool and training requirements,contact theCustomer AssistanceOffices036. If you are unable toreturn to the selling dealer, contact aGM dealer in the United States,Canada or Mexico for Limited Warranty and Owner Assistance Information ( ) - 2016 - crc - 12/10/152 Warranty Coverage at a GlanceThe Warranty coverages aresummarized Vehicle Limited WarrantyBumper-to-Bumper (IncludesTires).Coverage is for the first 3 yearsor 36,000 miles, whichevercomes is for the first 5 yearsor 60,000 miles whichevercomes first. Coverage for2500 and 3500 series HeavyDuty (HD) Pickups equippedwith a Duramax, certaincommercial fleet, and/orgovernment fleet vehicles is5 years or 100,000 miles,whichever comes first.

7 Pleaserefer to your Chevrolet dealer coverage is for thefirst 3 years or 36,000 miles,whichever comes coverage is for thefirst 6 years or 100,000 miles,whichever comes Control SystemWarrantyFor light duty trucks, see How toDetermine the Applicable EmissionsControl Systems Warranty underEmission Control Systems Warranty021for more Engines and CarDiesel Engines Defects and performance forcars and light duty truckemission control systems arecovered for the first 2 years or24,000 miles, whichevercomes first. From the first2 years or 24,000 miles to3 years or 36,000 milesdefects in material orworkmanship continue to becovered under the NewVehicle Limited WarrantyBumper-to-Bumper coverageexplained previously. Specifiedmajor components arecovered for the first 8 years or80,000 miles, whichevercomes first. Defects and performance forheavy duty truck emissioncontrol systems are coveredfor the first 5 years or50,000 miles, whichevercomes Duramax Diesel Enginesare covered for the first 5 yearsor 50,000 miles, whichevercomes Engines and CarDiesel Engines Defects and performance forcars and trucks with light dutyor medium duty emissioncontrol systems are coveredfor the first 3 years or50,000 miles, whichevercomes first.

8 Specified components for carsor light duty trucks equippedwith light duty or medium dutytruck emission control systemsChevrolet Limited Warranty and Owner Assistance Information ( ) - 2016 - crc - 12/10/15 Warranty Coverage at a Glance 3are covered for the first7 years or 70,000 miles,whichever comes Duramax Diesel Engines Defects and performance forthe emission control systemsare covered for the first5 years or 50,000 miles,whichever comes first. Specified components for theemission control system arecovered for the first 7 years or70,000 miles, whichevercomes :Some Californiaemission vehicles may have specialcoverages longer than those listedhere. See California EmissionControl System Warranty underEmission Control Systems is for applicablevehicles weighing over10,000 lbs based on the GrossVehicle Weight Rating (GVWR)only, for the entire life of Limited Warranty and Owner Assistance Information ( )

9 - 2016 - crc - 12/10/154 New Vehicle Limited WarrantyGM will provide for repairs to thevehicle during the Warranty period inaccordance with the following terms,conditions, and Is CoveredWarranty AppliesThis Warranty is for GM vehiclesregistered in the United States andnormally operated in the UnitedStates or Canada, and is providedto the original and any subsequentowners of the vehicle during thewarranty CoveredThe Warranty covers repairs tocorrect any vehicle defect, not slightnoise, vibrations, or other normalcharacteristics of the vehicle due tomaterials or workmanship occurringduring the Warranty period. Neededrepairs will be performed using new,remanufactured, or ChargeWarranty repairs, including towing,parts, and labor, will be made at RepairsTo obtain Warranty repairs, take thevehicle to a Chevrolet dealer facilitywithin the Warranty period andrequest the needed time must be allowedfor the dealer to perform PeriodThe Warranty period for allcoverages begins on the date thevehicle is first delivered or put inuse and ends at the expiration ofthe coverage CoverageThe complete vehicle is covered for3 years or 36,000 miles, whichevercomes first, except for othercoverages listed here under WhatIs Covered and those items listedunder What Is Not Covered later inthis Component WarrantyCoverageCoverage is for the first 5 years or60,000 miles whichever comes for 2500 and 3500 seriesHeavy Duty (HD)

10 Pickups equippedwith a Duramax, certaincommercial fleet, and/or governmentfleet vehicles is 5 years or100,000 miles, whichever comesfirst. Please refer to your Chevroletdealer for details. Exceptions tocoverages are listed here under What Is Covered and those itemslisted under What Is Not Covered later in this Coverage includes:Allinternally lubricated parts, engine oilcooling hoses and lines. Alsoincluded are all actuators andelectrical components internal to theengine ( , Active FuelManagement Valve Lifter OilManifold) cylinder head, block,timing gears, timing chain, timingcover, oil pump/oil pump housing,OHC carriers, valve covers, oil pan,seals, gaskets, manifolds, flywheel,water pump, harmonic balancer,engine mount, turbocharger, andsupercharger. Timing belts, andother associated componentsrequired in the timing belt serviceChevrolet Limited Warranty and Owner Assistance Information ( ) - 2016 - crc - 12/10/15 New Vehicle Limited Warranty 5replacement procedure are covereduntil the first scheduledmaintenance Components Coverageincludes:Parts of the EmissionsReduction System such as theemissions reduction fluid tank,injectors, sensors including NOxand exhaust, and the ExhaustParticulate Filter.