Live Seminars

1 LIVE Seminars . ADMINISTRATIVE ASSISTANT FINANCE & ACCOUNTING Management & Leadership Skills for New & FRONT DESK Collections Law Managers and Supervisors (2-Day). How to Manage & Organize Accounts Payable Managing with Assertive Confidence Front Desk Safety & Security How to Manage Inventory & Cycle Counts Overcoming Negativity Management Skills for Secretaries, How to Use QuickBooks The Exceptional Team Leader Support Staff & Admin. Assistants Sales & Use Tax Workshop The Indispensable Office Manager Succeeding as an Administrative Professional Understanding Financial Statements The Leadership Conference The Conference for Administrative Assistants The Management Conference BUSINESS SKILLS HUMAN RESOURCES Transitioning to Supervisor How to Bargain & Negotiate with Comprehensive Guide to Human MARKETING.

2 Vendors and Suppliers Resource Management (2-Day). Employment Law Digital Marketing BUSINESS WRITING & GRAMMAR fmla compliance Grow Your Business with Social Media Business Writing for Results Human Resources for Anyone with Newly The Social Media Marketing Conference Engaging and Polished Business Assigned HR Responsibilities OSHA & WORKPLACE SAFETY. Writing and Grammar (2-Day) Payroll Law The Essentials of HR Law Cal/OSHA compliance How to Write Killer Copy Training the Trainer HIPAA compliance for Healthcare Professionals Mistake-Free Grammar & Proofreading Workers' Comp OSHA compliance COMMUNICATION OSHA compliance for Healthcare Professionals Communication Skills for Women MANAGEMENT & LEADERSHIP.

3 PERSONAL DEVELOPMENT. How to Become a Great Communicator A Crash Course for the First-Time Dealing with Difficult People How to Communicate with Tact and Manager or Supervisor Basic Accounting Skills for Developing Emotional Intelligence Professionalism (2-Day). Managing Emotions Under Pressure How to Deliver Presentations the Business Professional Be the Manager Your Employees Want to Follow Master the Art of Working with People with Ease and Confidence Creative Leadership Strategic Goal-Setting How to Handle Emotionally Charged Criticism & Discipline Skills for The Women's Conference Situations in the Workplace Managers and Supervisors PROJECT MANAGEMENT.

4 COMPUTER SOFTWARE Facilities Management - A 2-Day Fundamentals of Project Management (2-Day). Advanced Microsoft Excel - Diving Deeper . Comprehensive Course Project Management Workshop Advanced Microsoft Excel -Macros, How Managers Become Great Leaders PivotTables, Charts and More How to Improve Employee Accountability TIME MANAGEMENT. Microsoft Access - Database How to Manage Remote Employees Managing Multiple Priorities, Projects and Deadlines Design, Queries and Reports How to Supervise Bad Attitudes Time Management for the Overwhelmed Microsoft Excel Basics and Negative Behaviors Microsoft Excel : Beyond the Basics How to Supervise People Leadership & Management Skills for Women CUSTOMER SERVICE Leadership, Team-Building and Coaching How to Deliver Exceptional Customer Service Skills for Managers and Supervisors Topics are continually added and updated.

5 For your current local schedule visit us at and enter your zip code. For your continuing education requirements, most of our courses offer CEUs. Additionally, many courses are pre-approved for CPE, HRCI, PDC and PDU credits. 09/2019 1. ONLINE COURSES. ADMINISTRATIVE ASSISTANT Business Planning for Beginners Coordinating With Others: Coordinating & FRONT DESK Business Process Reengineering Gone Wrong! (Part 1 of 4). (BPR): Introduction (Part 1 of 6) Coordinating With Others: Preparing to 50 Training Activities for Administrative, Business Process Reengineering Coordinate a Project (Part 2 of 4).

6 Secretarial, and Support Staff (BPR): The 3 C's (Part 2 of 6) Coordinating With Others: Traits of an Assertiveness Skills for the Receptionist Business Process Reengineering (BPR): Effective Coordinator (Part 3 of 4). Effective Telephone Communication Characteristics (Part 3 of 6) Coordinating With Others: How Coordinators Skills for Receptionists Business Process Reengineering (BPR): Exert Control (Part 4 of 4). Filing and Record-Keeping Requirements (Part 4 of 6) Coping with Change: Change Behaviors Introducing Office Management Business Process Reengineering Coping with Change: Change Model Managing the Front Desk (BPR): Key Steps (Part 5 of 6) Coping with Change: Change Phases Organizational Structure of an Office Business Process Reengineering Corporate Social Responsibility Organizing and Alphabetizing Files (BPR): Pitfalls (Part 6 of 6) Creating a Statement of Values (Part 11 of 13).

7 Organizing Computer Files Business Recovery after a Natural Disaster Creative Commons Workshop Overview for the New Administrative Assistant Business Travel: Before Leaving Creativity: 01. Getting Creative Professional Telephone Skills Business Travel: Business Travel Creativity: 02. Logic vs Creativity Safety and Security Begins at the Front Desk Business Travel: Hotel, Motel, Holiday Inn Creativity: 03. Techniques Telephone Techniques: Greeting Business Travel: International Business Travel Creativity: 04. Defining Problems Telephone Techniques: Handling Angry Callers Business Travel: I've Got a Plane to Catch Creativity: 05.

8 Generate and Evaluate Telephone Techniques: Hold Please Business Travel: My Bags Are Packed Criminal versus Civil Law for Business Telephone Techniques: Phone Etiquette Business Travel: Safe Travels Crisis Control: Apology Accepted Telephone Techniques: Taking Calls Business Travel: Staying Healthy Crisis Control: Keeping Your Promises Telephone Techniques: Taking Messages Business Travel: Technology Security Crisis Control: The Cover-up BUSINESS SKILLS Business Travel: There's an App for That Crisis Control: Your Ethical Appearance A Unified Communications Strategy for Content Career Advancement: Documenting Critical Thinking 101: Characteristics All About Details (Part 1 of 2): Your Performance (Part 1 of 7) of Critical Thinkers Paying Attention to Detail Career Advancement: Preparing for Critical Thinking 101: Developing All About Details (Part 2 of 2): How Your Appraisal (Part 2 of 7) Yourself as a Critical Thinker to NOT Miss the Details!

9 Career Advancement: So, You Want Critical Thinking 101: Leveraging Analyzing Social Networks in Your Organization to Get a Raise (Part 3 of 7) Critical Thinking at Work Are Tattoos Workplace Appropriate Career Advancement: Adding Value Critical Thinking 101: Recognizing Be a Math Rockstar as an Employee (Part 4 of 7) Critical Thinking Errors Be a Math Rockstar Part 2! Career Advancement: Asking for a Raise (Part 5 of 7) Critical Thinking 101: Why We Need Critical Thinking Becoming an Asset: Understanding Your Company Career Advancement: Setting Yourself Critical Thinking: Asking Effective Questions Becoming an Asset: Up for a Promotion (Part 6 of 7) Cutting Edge Communication: Accepting Change Understanding Your Industry Career Advancement: Getting a Cutting Edge Communication: Arrogance and Humility Building a Framework for Execution Promotion (Part 7 of 7) Cutting Edge Communication: Business Analysis Character Matters!

10 Character and Courage Brainstorming and Solving Business Attire Basics for Men: Black Tie Attire Character Matters! Connecting Cutting Edge Communication: Business Attire Basics for Men: Character in the Workplace Creating Workforce Agility Black Tie Optional Attire Character Matters! Standing on Principle Cutting Edge Communication: Overcoming Fears Business Attire Basics for Men: Character Matters! The Character Makeover Cutting Edge Communication: Trying Myers-Briggs Business Casual Attire Character Matters! Your Moral Compass Cutting Edge Success at Work: Appreciate Feedback Business Attire Basics for Men: Cognitive Flexibility: Flexible Cutting Edge Success at Work: Be Business Formal Attire Thinking at Work (Part 1 of 4) Confident and Assertive Business Attire Basics for Men: Casual Attire Cognitive Flexibility: Benefits of Cutting Edge Success at Work: Business Attire Basics for Men: Cognitive Flexibility (Part 2 of 4) Build Employability Skills Semi-Formal/Cocktail Attire Cognitive Flexibility: Increase Your Cutting Edge Success at Work.