MAHARASHTRA STATE POWER GENERATION CO. LTD. …

1 MAHARASHTRA STATE POWER GENERATION CO. LTD. (MAHAGENCO). _____. FREQUENTLY ASKED QUESTIONS(FAQ). A. Vendor Registration 1) What are the recommended System requirements for running the SeTS Application smoothly? Details of the recommended system requirements are listed under the CHECK SYSTEM. REQUIREMENTS HERE' Menu on the HOME page of SeTS. This Menu also provides tools to clear cache for Mozilla and Google Chrome browsers. Link to check the Upload and Down Load speed of your Internet connection is also provided to check if it meets the recommended speed. 2) Which Unit of MAHAGENCO do I select at the time of Registration? It is recommended that you select a Unit that is close to your establishment as you need to produce the ORIGINAL of the documents uploaded during the on-line application for physical verification. Since the registration is centralized, Once approved you are entitled for participating in any of the Tenders across MAHAGENCO.

2 3) How do we register ourselves? Please check video help files in the "Help" Section on the SeTS home page. Also check procedure for vendor registration on SeTS home page. 4) How should the payment be made? The payment has to be made online using credit/debit card or net banking. Please select Unit name of that unit where you wish to complete document verification. 5) Our company has different branches or different product. Do we need different login for each? No, you only need a single vendor login. The different branches should co-ordinate among them and participate in tenders. 6) While trying to login we are getting error data has been locked? Please complete procedure for vendor registration by getting the original document verification to the unit which you have selected while making payments. 7) Our company has registered with one unit. Do we need different registration for each of Mahagenco's Unit? No, you only need a single registration to participate across all tender of Mahagenco.

3 Please do not register yourselves twice. In case you have a doubt regarding registrations please contact or for clarifications. 8) What is the status of registration? Please contact respective unit where you have made payment. The details of contact are given in contact Us in SeTS home page. B. Tender Purchase 9) How do I purchase tender? Please check video help files in the "Help" Section on the SeTS home page. 10) How should the payment be made? The payment has to be made online using credit/debit card, RTGS/NEFT or net banking. Please select Unit name of that unit whose tender you wish to participate. The details of NEFT/RTGS details are available on weportal under documentation section. Your bidder code is your vendor ID which is available when you login to your account. Please check top right hand side for details. C. Tender Filing and submission 11) Is my Data/Information I share on SeTS secure? SeTS complies to the IT Act, 2000, and guidelines and policies of the Central Vigilance Commission(CVC), World Bank, Asian Development Bank and other international bodies.

4 SeTS uses PKI for security, verification and audit. Multi factor Authentication module involving different levels of security needs. Imposes data level access confining users to read/update specific data. Role based access control enabling secure access to resources based on the assigned role and permissions in the system. Web requests are secured using 128 bit SSL based encryption channel. Accept submission of bids only on verification of the Digital Signatures of the bidders provided by any authorized CA in India. Time based access restricting the users to carry out the activities before or after the stipulated time. Integrated audit log are capable of recording, displaying and reporting all transactions occurring in the system 12) How do I fill tender? Please check video help files in the "Help" Section on the SeTS home page. 13) What do I do if by Bid PDF file gets corrupt? The corrupt PDF file can be repaired by clicking the FIX CURRUPT PDF FILE HERE' tab under the DOWNLOADS Menu 14) How to submit tender?

5 Please check video help files in the "Help" Section on the SeTS home page. 15) Where do I get the Digital Signature Certificate? List of Licensed CAs approved by the Controller of Certifying Authorities(GOI) may be downloaded from the Sub-Menu Get Your Digital Signature Here' under the main menu . DOCUMENTATION' on the Home page of SeTS. Please note that these are just suggested names and it is not mandatory to procure the DSC from these providers. You are free to procure your DSC from any of the CAs approved by the Controller of Certifying Authorities. For more details regarding CAs kindly visit website 16) Where do I get the Secure Sign Digital Signature Utility' for digitally signing my Bids? The Secure Sign Digital Signature Utility' is available as a free download (for both windows and Mac Operating System) from the Home page of SeTS under the DOWNLOADs Tab 17) How does the Digital Signature Verification work?

6 Digital Signature obtained by you should have following matching parameters. Based on these parameters the signature verification works. Following should be ensured while applying for the DSC. i) First Name in Digital Signature Certificate (DSC) should be identical to the first name of representative of your company and also the Last Name in DSC should be identical to the Last name of representative provided to the SeTS System during registration (ignoring case). ii) Company Name in the DSC should be identical to the Company Name provided to the SeTS system during the registration Vendor should also timely check the validity of his DSC and get it renewed in time to avoid losing on the bid submission opportunity. 18) Which digital signature is to be used? Please use class 2B or class 3B digital signatures. The representative name and Company name should match with that on the portal. Please see details of digital signature on SeTS.

7 Homepage under documentation tab. Vendors need to obtain DSC in the name of the company as DSC issued to individual is not valid. On SeTS, vendors can only upload digitally signed PDF (BIDS) using Digital Signature Certificates of only Class IIB or Class IIIB type issued by any Certifying Authorities (CAs) listed in web site. 19) How to download secure sign? Please go to download page and download Secure Sign Digital Signature. 20) How to fill deviation bid? Please go to tender filing and submit the needed documents and submit the tender. 21) Error message a. The file has been tampered. Please upload correct file. There could be two possibilities: i. The name of representative and company is not matching. Please check the representative name and company name of the DSC and representative name and company name on SeTS in vendor dash board. The names should match perfectly. In case representative name is not matching Change representative name from vendor dash board.

8 In case company name is not matching please issue a different digital certificate. ii. Same downloaded file is not being uploaded. Each time you submit a bid, a new file is generated. Please sign the same file that has been generated and upload. b. Request not accepted by server OR. Request timed out OR. Files are not getting uploaded Please check the internet speed. Go to home page of portal and the go to check system requirement here. Click on take Internet connectivity speed test here If your speed is above 1 Mbps for download and upload please contact or with screen shot of error. c. You are not registered for items. OR. While uploading Techno-Commercial Bid error message displays-Please submit atleast one item. Please use the following procedure Step-1: Approved VENDOR Login to SeTS. Step-2: Click - Vendor Dash Board --> Edit --> Primary Details --> Add Items Step-3: Click "Search" option - Allows VENDOR to search ITEM by Name or Code Click "Select" option - Allows VENDOR to narrow-down selection as per ITEM.

9 Codification Logic Step-4: Click Select Items --> Add Details Step-5: Add each item of the tender Step-6: Auto Approval of ITEM. ITEM will be added to VENDORs profile Item Code Logic 22) What is the status of tender? The status of tender can be seen after logging in to account and in tender/enquiry. In case you need further clarification, Please contact respective unit of whose tender you have filled using details of contact are given in contact Us in SeTS home page. D. EMD Submission 23) How do I pay EMD? Please check video help files in the "Help" Section on the SeTS home page. Please fill both the bids and then pay EMD. 24) When will the EMD be returned back? Once the tender process is completed. You have to apply for EMD refund at the POWER station in whose tender you have participated. 25) Are the netbanking/credit cards/debit card payments secure or successful? Please prefer RTGS/NEFT payment mode. Please note this mode of payment is only available after the vendor registration is successful.

10 Please make payment atleast one day before. The details of NEFT/RTGS details are available on weportal under documentation section. Your bidder code is your vendor ID which is available when you login to your account. Please check top right hand side for details. E. Opening of Tender 26) How to participate in tender opening? Once the tender is scheduled, you will get a mail/sms regarding the scheduled time of the tender opening. At that time, login to your account and go to event-> tender opening->. select tender -> click on join now. Alternately, if you were unable to participate in the tender opening and still want to see bids of competitors, please download bids. (Login to your account and go to event-> tender opening-> select tender -> download bids). F. Payments 27) How do I make On-line payment on SeTS. You may make payment for Tender Document fees / Earnest Money Deposit(EMD) on SeTS to MAHAGENCO by using a Debit/Credit Card or through On-line banking Account.