Maintenance & Service Guide

1 - Compaq Presario Maintenance and Service Guide - 3500 SeriesUnited States December 9, 2002 Maintenance & Service GuidePresario 3500 SeriesProduct DescriptionTroubleshootingIllustrated PartsRemoval & ReplacementJumpers & SwitchesSpecificationsPin AssignmentsPower Cord Set RequirementsWelcome to the Presario 3500 Series Maintenance and Service Guide . This online Guide is designed to serve the needs of those whose job it is to repair Compaq products. Many of the components of the hardcopy MSG are contained in this online Guide . The Notice contains the copyright and trademark information. The Preface shows symbol conventions, Technician Notes and Serial Number locations on the unit. Click to download ZIP file of complete MSG to hard MSG will be periodically maintained and updated as needed.

2 For content comments or questions, contact the privacy statementlegal [12/9/2002 4:31:19 PM] - Compaq Presario Maintenance and Service Guide - 3500 SeriesUnited States December 9, 2002 NoticeThe information in this Guide is subject to change without COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS Guide contains information protected by copyright. No part of this Guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Compaq Computer rights reserved. Printed in the , Presario Registered U. S.

3 Patent and Trademark , MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Windows 95 is a trademark of Microsoft 98 is a trademark of Microsoft software described in this Guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the names mentioned herein may be trademarks and/or registered trademarks of their respective and Service GuideCompaq Presario 3500 Series Personal Computers 1999 Compaq Computer Corporation privacy statementlegal [12/9/2002 4:31:30 PM] - Compaq Presario Maintenance and Service Guide - 3500 SeriesUnited States December 9, 2002 Maintenance & Service GuidePresario 3500 Series Personal ComputersMSG Index | Home | Preface | Product Description | Troubleshooting | Illustrated Parts | Removal & ReplacementJumpers & Switches | Specifications | Connector Pins | Power Cord RequirementsSymbolsThe following words and symbols mark special messages throughout this : Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of.

4 Text set off in this manner indicates that failure to follow directions in the caution could result in damage to equipment or loss of : Text set off in this manner presents clarifying information or specific :Text set off in this manner presents commentary, sidelights, or interesting points of NotesWARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, the user should not attempt to make repairs at the component level or to make modifications to any printed circuit board. Improper repairs can create a safety hazard.

5 Any indications of component replacement or printed circuit board modifications may void any NumberWhen requesting information or ordering spare parts, the computer serial number should be provided to Compaq. The serial number can be found on the rear of the computer next to the fan grill or on the front bezel behind the CD access Additional InformationThe following documentation is available to support this product: l Compaq Presario documentation setl Introducing Windows 98 Guidel Service Training Guidesl Compaq Service Advisories and Bulletinsl Compaq QuickFindl Compaq Service Quick Reference Guidel Compaq Help Center privacy statementlegal [12/9/2002 4:31:35 PM] - Compaq Presario Maintenance and Service Guide - 3500 SeriesUnited States December 9, 2002 Maintenance & Service GuidePresario 3500 Series Personal ComputersMSG Index | Home | Preface | Product Description | Troubleshooting | Illustrated Parts | Removal & ReplacementJumpers & Switches | Specifications | Connector Pins | Power Cord RequirementsSerial NumberThe computer serial number should be provided to Compaq whenever requesting information or ordering spare parts.

6 The serial number is located on the rear side of the computer. privacy statementlegal [12/9/2002 4:31:38 PM] - Compaq Presario Maintenance and Service Guide - 3500 SeriesUnited States December 9, 2002 Maintenance & Service GuidePresario 3500 Series Personal ComputersMSG Index | Home | Preface | Product Description | Troubleshooting | Illustrated Parts | Removal & Replacement | Jumpers & Switches | Specifications | Connector Pins | Power Cord RequirementsFor models 3550 Controls & LightsPower ManagementProduct DescriptionThis section describes the model numbers and features of the Compaq Presario 3500 Series of Personal Computers. privacy statementlegal [12/9/2002 4:32:47 PM]Compaq Presario Maintenance and Service Guide - 3500 SeriesUnited States December 9, 2002 Maintenance & Service GuideCompaq Presario 3500 Series Personal ComputersMSG IndexProduct DescriptionRemoval & ReplacementIllustrated Parts HomeTroubleshootingJumpers & SwitchesSpecificationsPrefaceConnector PinsPower Cord RequirementsProduct Description - Model 3550l Celeron processor 500 MHzl 128KB cachel 64MB memory (Shared Memory Architecture - 8MB dedicated for video memory)l 8GB hard drivel CD-RW drivel 56K ITU modem privacy statementlegal [12/9/2002 4:32.]

7 51 PM] - Compaq Presario Maintenance and Service Guide - 3500 SeriesUnited States December 9, 2002 Maintenance & Service GuidePresario 3500 Series Personal ComputersMSG Index | Home | Preface | Product Description | Troubleshooting | Illustrated Parts | Removal & ReplacementJumpers & Switches | Specifications | Connector Pins | Power Cord RequirementsPower ControlsFront ComponentsDrivesLights & Instant-On ButtonKeyboardsInput/Output ConnectorsCreativity Center Controls and LightsThis section covers the computer controls and lights for the Compaq Presario 3500 Series of personal computers. privacy statementlegal [12/9/2002 4:32:56 PM] - Compaq Presario Maintenance and Service Guide - 3500 SeriesUnited States December 9, 2002 Maintenance & Service GuidePresario 3500 Series Personal ComputersMSG Index | Home | Preface | Product Description | Troubleshooting | Illustrated Parts | Removal & ReplacementJumpers & Switches | Specifications | Connector Pins | Power Cord RequirementsDrivesDescription1 Diskette drive activity light2 Diskette drive eject button3CD activity light4CD drive load/eject button5 Hard drive privacy statementlegal [12/9/2002 4:32.

8 58 PM] - Compaq Presario Maintenance and Service Guide - 3500 SeriesUnited States December 9, 2002 Maintenance & Service GuidePresario 3500 Series Personal ComputersMSG Index | Home | Preface | Product Description | Troubleshooting | Illustrated Parts | Removal & ReplacementJumpers & Switches | Specifications | Connector Pins | Power Cord RequirementsPower ControlsDescription1 Main power on/off switch2AC Power cord connector privacy statementlegal [12/9/2002 4:33:04 PM] - Compaq Presario Maintenance and Service Guide - 3500 SeriesUnited States December 9, 2002 Maintenance & Service GuidePresario 3500 Series Personal ComputersMSG Index | Home | Preface | Product Description | Troubleshooting | Illustrated Parts | Removal & ReplacementJumpers & Switches | Specifications | Connector Pins | Power Cord RequirementsLights & Instant-On Button1 Hard Drive activity2 Instant-on button3 Power-on light privacy statementlegal [12/9/2002 4:33.

9 09 PM] - Compaq Presario Maintenance and Service Guide - 3500 SeriesUnited States December 9, 2002 Maintenance & Service GuidePresario 3500 Series Personal ComputersMSG Index | Home | Preface | Product Description | Troubleshooting | Illustrated Parts | Removal & ReplacementJumpers & Switches | Specifications | Connector Pins | Power Cord RequirementsKeyboardsThis section covers the keyboard controls for the Compaq Presario 3500 Series of personal Internet Access privacy statementlegal [12/9/2002 4:33:21 PM] - Compaq Presario Maintenance and Service Guide - 3500 SeriesUnited States December 9, 2002 Maintenance & Service GuidePresario 3500 Series Personal ComputersMSG Index | Home | Preface | Product Description | Troubleshooting | Illustrated Parts | Removal & ReplacementJumpers & Switches | Specifications | Connector Pins | Power Cord RequirementsStandard Keyboard LightsClick here for the Easy Internet Access keyboard controls and Num Lock Light2 Caps Lock Light3 Scroll Lock Light privacy statementlegal [12/9/2002 4:33.

10 24 PM] - Compaq Presario Maintenance and Service Guide - 3500 SeriesUnited States December 9, 2002 Maintenance & Service GuidePresario 3500 Series Personal ComputersMSG Index | Home | Preface | Product Description | Troubleshooting | Illustrated Parts | Removal & ReplacementJumpers & Switches | Specifications | Connector Pins | Power Cord RequirementsEasy Access Internet Keyboard Easy Access ButtonsInternet Suite ButtonsStandard Keyboard LightsEasy Access Buttons1 Play/pause2 Previous track3 Next track4 Stop5 Eject6 Quick print7 Start favorite application8 Volume down9 Mute10 Volume up11 Sleep12 Number Lock light13 Caps Lock light14 Scroll Lock lightTopInternet Suite Buttons1 Instant E-mail2 Community3My Presario4 Instant Internet5 Instant E-Commerce6 Answer7 Presario