Management Operating System - Auckland City …

1 Management Operating System Louise Carrucan Wood Acknowledgement to Tim Winstone & Abbi Harwood Tobin slide 1. What is Management Operating System A way of bringing together information, forums (meetings/conversations) and work practices to support effective decision making & improvement activities Aligned Visible Responsive The Key Outcome is: CONFIDENCE that we have work systems and structure to support our teams to deliver results slide 2. What a Management Operating System IS. A way of bringing together information, forums (meetings/conversations) and work practices to support effective decision making Aligned Visible Responsive The key outcome is: CONFIDENCE that we have work systems and structure to support our teams to deliver results slide 3. What a Management Operating System IS NOT. Leadership Development Organisational Development (Culture / Behaviours).

2 Development of Information Systems Patient Operational Planning Systems Performance Improvement Programme However: It makes visible whether we are achieving what we set out to (or not) in each of these slide 4. Focus of a Management Operating System When What How Manage Performance Short Run the Term organisation (BaU). Manage Process Deploy Strategy Long Change (Improve). Term the organisation Improve Process Redesign slide 5. An effective Management Operating System depends on Management Operating System Aligned Goals Behaviours & Discipline &. Leadership Values Accountability and Objectives Vision & Strategy People & Culture slide 6. Key Elements of a Management Operating System Underpinned by: Standard Work Discipline Daily accountability Visual Management slide 7. Overarching Principles Status at a Glance - increased visibility and transparency of performance Action - a drive towards Concern, Cause, Countermeasure' thinking Discipline - clearly defined roles and accountabilities Alignment - improved alignment across HSGs and the wider organisation Purpose - focusing on leading and managing the organisation PDCA ongoing review and improvement slide 8.

3 ADHB Management Operating System slide 9. Questions Louise Carrucan Wood slide 10. Deployment Approach 1. Develop Management Operating 1 EXECUTIVE. System for Executive Level OPERATIONS AND CLINCAL SUPPORT. MENTAL HEALTH AND ADDICTIONS. 2. Rollout Strategy Deployment, Scorecard 2. CANCER AND BLOOD. Development and improved Decision CARDIOVASCULAR. CHILDREN'S. ADULT. WOMEN'S. Making Forums within Adult Healthcare Service Group 3. Develop a showcase that includes all 3. the elements of the Management RESPIRATORY. Operating System within one service - Respiratory The Management Operating System gives us a clear view of how individual services are going, and how the HSG is going overall. It stops us forgetting about issues that in the past would sometimes disappear off the radar.. Barry Snow Medical Director Adults Health Service Group slide 11.

4 Escalation and Cascade Pathways Organisational / HSG / Service / Department / Individual slide 12. ADHB Level 1 - Management Operating System slide 13. Respiratory Example slide 14. Respiratory Example slide 15. Respiratory Example It has worked well to give me a clear understanding of what our priorities are and make that clear to all within the department.. Mark O'Carroll Clinical Director, Respiratory slide 16. Respiratory Example It has simplified our ability to communicate at the Health Service Group level our business as usual activities . Andrew Davies Adults HSG Performance Improvement Director slide 17. Respiratory Example slide 18. Respiratory Example WEEK 1 WEEK 2 WEEK 3 WEEK 4. During Sign off papers (Tracie) Sign off papers (Tracie) Sign off papers (Tracie) Sign off papers (Tracie).

5 The Week MON TUES WED THURS FRI MON TUES WED THURS FRI MON TUES WED THURS FRI MON TUES WED THURS FRI. 8:00 General Surgery Rounds 8:30 General General General Surgery Surgical Surgery Audit Business 9:00 Conference Meeting 9:30 Northern Respiratory Cancer NA and Network 10:00 Service Manager, Gen Surg NoRTH Gen Surg Catch up Catch Up Service Mgr Resp CD & 10:30 Respiratory and Gastro / Psychology/ Gastroentorology Meeting Olivia M Respiratory Rachel B Respiratory Respir Nurse CD & Service CD & Service Catch Up CD & Service Gen Surg Service Gen Mgr Meeting Mgr Meeting Mgr Meeting 11:00 General Surg General General Gen Surg CD Gen Surg CD Gen Surg CD & Gen Surg CD Excell Surgery POP Surgery Surgery & Service & Service Service Mgr & Service Service Service Service Mgr Meeting Mgr Meeting Meeting Mgr Meeting 11.

6 30 TPOR Excellence TPOR Excellence Excellence Trauma Service Service Excellence Quality Excellence Catch Up Catch Up 12:00 Catch up Meeting Catch up Sarah F. Sarah F. Trauma Gen Surg, Finance Forum Trauma, Meeting 12:30 Respiratory Gastro, Respiratory Portfolio Service Resp Service Respiratory SMO Meeting Meeting 1:00. Meeting Respiratory Respiratory Respiratory Catch Up SMO SMO SMO Mariano M. Meeting Meeting Meeting Regional Skin Lesion Ref Group 1:30. Catch up Gastro CD & NoRTH & Gastro CD & 2:00 Respiratory meeting Mariano M Service Mgr ADHB Service Mgr Senior Service Nurse Manager 2:30 Service Meeting Mtg Excellence Other Project Gen Surg 3:00 Update Adult Health Charge Unplanned Gastro Mgmt Nurse Catch Service Meeting Manager/ 3:30 POP Review Nurse and Advisor feedback Meeting Adult HSG Unscheduled 4:00 Level 8 OR Surgical Standard Work Mgmt Voloumes Meeting 4:30 Review 5:00.

7 5:30. slide 19. Respiratory Example slide 20.