Mapping Customer Operations Customer …

1 MCO Customer handbook 1 defense logistics agency DLA AVIATION Mapping Customer Operations Customer assistance handbook May 2016 2 MCO Customer handbook PAGE LEFT INTENTIONALLY BLANK MCO Customer Handbook3 Acknowledgement May 2016 TO OUR CUSTOMERS: Mapping Customer Operations (MCO) has updated the Customer handbook with the most current information available. This handbook is available at our website at the following URL: from there, follow the Services link to Customer handbook . We would like to thank the many contributors and supporters of this handbook ; each of whom play an integral role in developing and maintaining this resource. We are grateful and hope their efforts provide you the best insight into the Mapping supply chain process.

2 We have made every effort to ensure the information contained is accurate and current. However, we appreciate any and all corrections as well as your feedback. Thank you! Mapping Customer Operations defense logistics agency Aviation 4 MCO Customer handbook Table of Contents I. Table of Contents ..4 ii. List of Tables and Figures ..6 I. Introduction ..7 Mission ..7 Background ..7 Mission Partners ..7 II. Establishing Your Map Account ..9 III. Ordering Your Products Supply Ordering Systems ..11 Formatting the Requisition Intermediate Support/Crisis Large Quantities Training and Exercises Classified Material and Clearances ..12 ..16 ..17 ..17 IV. Managing Your Account ..18 Mapping Enterprise Business System (MEBS) ..18 Check Requisition Status Forecast Orders .. Problems with Your Order.

3 20V. Customer Support ..21 Customer Management Br ..21 Customer assistance Visits ..21 NGA Customer assistance ..21 VI. Products and Programs ..22 Allowances Flight Information Publications ..22 ..24 MCO Customer Handbook5 Reserve Air Fleet ..30 Automatic Distribution ..30 VII. Map Support Offices ..31 VIII. Useful Web Sites ..32IX. Contact Information ..33X. Inventory Listing ..34XI. Abbreviations ..356 MCO Customer handbook List of Tables and Figures Table 1 DODAAC Service POCs ..9 Table 2 Issue Priority Designator ..13 Table 3 Standard Processing and Transportation Times for Determining RDD ..13 Table 4 Requisition Format ..14 Table 5 FLIP Account Managers Table 6 FLIP Points of Contact Table 7 Map Support Offices.

4 28 ..29 ..32 MCO Customer Handbook7 I. Introduction Mission The mission of Mapping Customer Operations (MCO) is to manage the distribution of all standard hard media geospatial-intelligence products for the Department of defense . Our mission statement says it best: To provide exceptional supply chain support to geospatial-intelligence customers in peace and the clock, around the world. Specifically, Mapping Customer Operations is the supply chain manager for all geospatial-intelligence hard media products distributed to federal organizations and in some cases foreign governments. Although our products are provided to most customers at no cost, we maintain stewardship of these products and periodically adjust our Operations to reflect the dynamic environment of map users.

5 Background On October 1, 1996, the National Imagery and Mapping agency (NIMA) was established by consolidating several different agencies with imagery and geospatial resources and management into a single streamlined Department of defense (DoD) agency . NIMA included functions such as inventory management, stock control and distribution however these were later determined to be inconsistent with the agency s core competencies. On April 1, 1998, the defense logistics agency (DLA) acquired these functions from NIMA. The defense Supply Center Richmond (DSCR) became the map inventory control point (ICP), the defense Distribution Center (DDC) acquired storage and distribution functions for maps and the defense logistics Information Service (DLIS) acquired map cataloging functions.

6 In 2003, NIMA was reorganized and renamed the National Geospatial-Intelligence agency (NGA). In July 2010, DLA changed the names of its field activities. DSCR is now DLA Aviation, DDC is DLA Distribution and DLIS is DLA logistics Information Service. In January 2014, DLA acquired the hardcopy map and digital duplication/replication mission from NGA. DLA Document Services has established several Print on Demand (POD) sites around the world to produce these products. Additional capability is provided through Government Print Office (GPO) contracts with commercial vendors. Mission Partners NGA is the sole-source provider of Mapping data to MCO. NGA is responsible for receiving Customer requirements (map-types) through their Customer support teams and meeting those requirements by creating the maps digitally.

7 The requirements are passed to DLA MCO for national stock number (NSN) assignment, inclusion into Mapping Enterprise Business System (MEBS) and the DLA Map Catalog; ultimately the products are printed for the Customer . Additionally, NGA establishes agreements with other federal organizations to provide maps for our customers. Various working groups have been established between NGA and the MCO to resolve issues and improve Customer support. NGA offices are located in Arnold and St. Louis, MO and Fort Belvoir, VA. 8 MCO Customer handbook DLA Distribution Mapping stores and distributes maps and map-related products from the Richmond warehouse. Products are received through multiple sources, including various Print on Demand shops and commercial vendors. Items remain in the depot until disposition ( , release, salvage, etc.)

8 Is directed by MCO Inventory Managers (IMs). Additionally, DLA Distribution manages 8 satellite Mapping Offices around the world. These offices requisition maps from MCO. The products are stored at their locations providing forward stocking of maps and functioning as a retail operation for local customers. DLA logistics Information Service (DLIS), in partnership with MCO, is responsible for the various versions of the DLA Map Catalogs. This includes the DOD EMALL Interactive Map Catalog, hardcopy CD-ROM Unclassified & Classified catalog, and the downloadable updates to the catalogs. In addition, DLA logistics Information Service assigns national stock numbers (NSN) and other cataloging data to Mapping products. MCO Customer Handbook9 II. Establishing Your Map Account The following steps are required to establish a Customer map account to order and receive maps.

9 Verify you have a valid DoD Activity Address Code (DoDAAC) and shipping address. (If you re unsure about your DoDAAC and shipping address, please contact your DoDAAC service point. For a list of these, please visit our web site Offers/ , click on Services/Account Management and select the link for the DoDAAC/FEDAAC information. This link will provide information for all the representatives simply choose the one most applicable for your activity and contact them via phone or email to verify your address. Also, see Table 1 below.) Service DODAAC Service Point Navy Commercial : (216) 204-3011 Army DSN: 645-9750; Commercial: (256) 955-9750 DSN: 645-0522; Commercial: (256) 955-0522 DSN: 645-0059; Commercial: (256) 955-0059 Air Force DSN: 576-0728; Commercial: (618) 256-0728 Marines DSN: 260-71233; Commercial: (571) 256-7123 DSN: 260-5734; Commercial: (571)256-7134 Coast Guard Commercial: (410) 762-6590 Commercial: (410) 762-6347 Table 1 DODAAC Service Points for the Military How to Register in AMPS 1.

10 In the URL address field of the browser, enter the following URL and press ENTER on your keyboard. NOTE: CAC users select the email certificate and click OK. The system opens the AMPS Gateway screen. 2. Click the link that reads .. Click HERE for access to AMPS. NOTE: CAC users select the email certificate and click OK. AMPS opens a DLA Single Sign-on Authentication screen containing descriptions of USG. conditions that govern the use of the system. 3. After reading the conditions of use, click OK to close the screen and proceed. AMPS opens a login screen for external users: go to Step 4. 4. In the login screen, click the topmost link: First Time User? Click Here to Register The system opens the AMPS User Registration screen. This screen has four registration options: Federal agency User/Contractor: Supplier/Vendor: 10 MCO Customer handbook Public: I am a New DLA Employee: Do NOT select this option if you are not affiliated with the defense logistics agency .