MASSACHUSETTS BAY TRANSPORTATION AUTHORITY

1 MASSACHUSETTS BAY TRANSPORTATION AUTHORITY QUALITY ASSURANCE PLAN REVISION 2 September, 2009 i TABLE OF CONTENTS TABLE OF CONTENTS .. i MISSION STATEMENT AND PLAN APPROVAL .. iii MANAGEMENT RESPONSIBILITY .. 1 FIGURE 1 MBTA DESIGN & CONSTRUCTION FIGURE 2 MBTA QUALITY ASSURANCE ORGANIZATION ..6 FIGURE 3 QA PLAN DOCUMENT PRECEDENCE .. 7 DOCUMENTED QUALITY MANAGEMENT SYSTEM .. 8 DESIGN CONTROL .. 10 DOCUMENT CONTROL .. 12 PURCHASING .. 14 PRODUCT IDENTIFICATION AND 16 PROCESS CONTROL.

2 18 INSPECTION AND 19 INSPECTION, MEASURING AND TEST EQUIPMENT .. 21 INSPECTION AND TEST STATUS .. 22 NONCONFORMANCE .. 23 CORRECTIVE ACTION .. 25 QUALITY RECORDS .. 26 QUALITY AUDITS .. 28 ii TRAINING .. 30 iii MASSACHUSETTS Bay TRANSPORTATION AUTHORITY Quality Assurance Plan Mission Statement The MASSACHUSETTS Bay TRANSPORTATION AUTHORITY (MBTA) is committed to the implementation of a Quality Assurance Plan (QAP) that meets the requirements of the Department of TRANSPORTATION Quality Assurance/Quality Control Guidelines, This plan is applied to each and every transit system project and covers all capital contract work from development of specifications through project completion.

3 The plan ensures compliance with all requisite contract documents, codes and standards during the design, installation and test phases of the project. It ensures that completion of the consultant s and contractor s work are verified and documented in accordance with the Project Quality Assurance Plan and that the contracts lead to safe, on-time and cost effective transit service. The plan will ensure that designs are in accordance with engineering requirements. Following the plan will allow for early detection and correction of potential problems, minimize costs and prevent delays.

4 It will also set standards for testing equipment during development, manufacturing and installation. The plan includes a uniform system of documentation that allows easy access for audit and evaluation of adherence to the plan for specific project(s). The plan is integral to the MBTA commitment to improve efficiency, quality, service and management system wide. The plan is critical to the development of a management environment that produces excellence and accountability. Use and implementation of this Quality Assurance Plan will enable the MBTA to meet the present and future TRANSPORTATION needs of the Commonwealth.

5 _____ Richard A. Davey General Manager _____ Date 1 MANAGEMENT RESPONSIBILITY The MBTA management team is responsible for establishing and demonstrating commitment to the MBTA Quality Policy as stated in the Mission Statement. The MBTA management team is charged with ensuring that the Quality Policy is understood, implemented and maintained throughout all appropriate levels of Design & Construction and other Departments that participate in project activities. This QAP provides specific requirements for program implementation, including the assignment of primary responsibility for implementation.

6 It is the policy of the MBTA that projects that are the responsibility of Design and Construction shall be planned, designed and constructed with the highest regard for quality. The Project Quality Assurance Plan (PQAP) submitted to the MBTA for projects by contractors, subcontractors, consultants and sub-consultants, shall meet the mandates outlined in the contract documents and be executed independently of cost and schedule project functions. In accordance with FTA s Quality Assurance and Quality Control Guidelines, February 2002 these PQAPs will be required to specify quality-related activities and assign responsibilities for ensuring that the activities are performed properly and achieve the stated level of quality.

7 Consultants and Contractors are required by contract to develop and implement a PQAP tailored to their scope of work. The PQAPs shall provide for implementation of administrative and control measures during engineering and design, construction, testing, and start-up as appropriate. The administrative and control measures shall be prepared and implemented in such a manner as to contribute to and document the attainment of a safe, reliable, and economical transit system. PQAPs from Contractors, subcontractors, consultants and sub-consultants above will outline specific requirements for individual activities.

8 The following MBTA project management team members are responsible for ensuring or controlling quality on projects. A. The Acting General Manager guided by Administration goals and Board of Directors policy, directs the MASSACHUSETTS Bay TRANSPORTATION 2 AUTHORITY s daily operations and administrative functions, and charts the AUTHORITY s long-term strategy. The Acting General Manager s office establishes management policies and practices and sets standards of excellence. The Office of the Acting General Manager ensures the AUTHORITY s accountability to the taxpayers of the Commonwealth.

9 The Acting General Manager directs the AUTHORITY s support of the Commonwealth s environmental, legislative, and economic agendas. In addition, the Acting General Manager has the responsibility to assure the development, establishment, implementation, maintenance, and evaluation of this QAP for the MBTA. The Acting General Manager has delegated this responsibility to the Assistant General Manager of Design & Construction. B. The Assistant General Manager for Design and Construction (AGM for D & C) has the ultimate responsibility for establishment and execution of the MBTA Quality Assurance Plan.

10 The AGM is also responsible for coordinating and contracting design and construction activities. The AGM has the final decision on quality conflicts brought to his attention by the Deputy Directors of Design & Construction. C. The Director of Design reports to the AGM for D&C and oversees the design of all MBTA projects. This position is currently vacant. Responsibility for these tasks has been temporarily delegated to the Deputy Director of Design. D. The Director of Construction reports to the AGM for D&C and oversees the construction of all MBTA construction contracts.