Member Benefit Guide and Club Policies - AAA

1 Member Benefit Guide and club Policies (1-800-AA. A-HELP). 438 104 12. 3456700 1. 2012. DEC 31. AAA MEMB. ER. Emergency Road Service Travel Auto and Home Insurance Member Only Discounts Car Care Center Financial Services .. Welcome to AAA. Membership Dear Member , I. a As a AAA Member , you belong to one of the a largest membership organizations in the world. AAA n has served members since 1902, and our number a one priority continues to be high-quality, personal r , Today,there thereare are over 51 million members r service. over 5956million 58 members s atover served at over1,000. 1,100offices officesininthe andand Canada. Canada. i AAA membership is an excellent value. It pays to belong! members receive over 70 products and services such as automotive and emergency services, complete travel complete travelplanning, planning, Member only Discounts Show Your &.

2 Card & Save discounts Rewards and and much, much,much muchmore. more. AAAAAA gives gives youyou protection, convenienceand protection, convenience and savings, savings, when when youyou are are driving, traveling or around home. driving, traveling or around home. The AAA Member Benefit Guide is intended to inform you of all the products and services your membership provides. Read it over, then keep it handy for easy reference anytime you have a question about benefits . Thank you for the opportunity to serve you in the years ahead. Sincerely, James Phelps President President and CEO. 2. AAA Member Benefit Guide Highly qualified automotive technicians that have MEMBERSHIP 4-5. earned certifications by the National Institute for Automotive Primary Service Membership; Excellence.

3 Membership Renewal Policy, Automatic Renewal, Full Associate service Membership;. repair Membership facilities that have Card; AAA. the right Plus . ; AAA. tools andPlus . RV; AAAto equipment Premier . provide a broad range of PERSONAL. repairs includingTRAVEL. tune-upsPLANNING and repairs to engines, 6. brakes, electrical systems, suspensions and heat- Personal ing/airTravel Planning; Maps conditioning and TripTik Routings;. systems.. TourBook Service Guides; AAAand reputation Mobile App workmanship that meets your own tough, demanding standards. Before FULL SERVICE. AAA approves TRAVEL. a facility, we surveyAGENCY past customers7. to determine what their experience has been with Cruise, Tours, Hotels and more, International Travel Assistance that facility. AAA INSURANCE It should 8-9.

4 Be understood that stations that have been awardedInsurance;. Standard the statusSpecialty of AAA Insurance;. ApprovedUnique Auto Repair . are underCompanies Insurance; contract to provide such Represented services and are by AAA. A not agents of the club , nor is the club an agent for FINANCIAL 10. any official AAA AAR station. The club assumes no responsibility for damage to Member 's vehicle as a AAA. resultCredit Cards;. of repair AAAperformed work Discover Bank Deposit by such Program contracted stations. However, the club will assist in mediation Member ONLY DISCOUNTS issues, if necessary. 11. Save on Hotels; Save on Rentals; Save on Entertainment;. Save on Shopping s, ADDITIONAL Member benefits 12-13. Fee-Free Travelers Cheques; Travel Money Products; Passport Photos; Travel Store; Notary Public Service; Emergency Check Cashing; Member Publication; AAA Defensive Driver Program; Website; Government Affairs; Traffic Safety COMPARE AND SAVE 14-15.

5 AAA Approved Auto AAA Membership Coverage Comparison Body Repair EMERGENCY ROAD. AAA's Approved Auto SERVICE. Body Repair 16-25. means members may expect quality auto body repair work. members What is AAA Emergency Road Service?; How to Call for also receive important consumer protection at AAA's Emergency Road Service; Additional Important Provisions;. approved facilities. Emergency Check Acceptance; Eligible Vehicles; Toll Roads - Parkways, Turnpike, Thruway Services; Allotted Car Limit; The AAA Road Service Network; Who Can Receive Service; Member 's Risk; Reimbursements; AAA. Basic benefits ; AAA Plus and Plus RV benefits ; AAA. Premier benefits AUTO REPAIR PROGRAMS 26-27 Approved Auto Repair Program (AAR). AAA Car Care Center 11. 23. MEMBERSHIP. AAA Northway's Territory AAA Northway serves members in the following counties of New York State: Broome, Chemung, Chenango (Town of Greene), Clinton, Delaware (Town of Deposit), Essex, Franklin, Fulton, Hamilton, Montgomery, Saratoga [except Stillwater, Waterford and Mechanicville], Schenectady, Tioga, Warren and Washington.

6 Primary Membership The first membership in a household is called the Primary Membership. Emergency Road Service is available to you, as the Primary Member , for any vehicle needing service whether you are the driver or the passenger. COVERAGE IS ON NOT. THE VEHICLE. Membership Renewal Policy AAA Northway members are required to renew their membership on an annual basis. Memberships will expire on the last day of the month that a Member originally joined AAA Northway ( expiration date ). A Member who has allowed their membership to lapse will maintain the original membership expiration date with AAA Northway by renewing within two (2) months following their expiration date. Please note, by renewing a membership after the expiration date and within the two (2) month period, AAA Northway will backdate your membership to the Member 's original expiration date, or lapsed members can elect to avoid backdating of the membership by enrolling as a new Member which carries a new Member entrance fee and expiration date.

7 For example, if a Member subscribes for a twelve (12) month period, fails to renew at the end of that period, but then renews it two (2) months later for another twelve (12) months, AAA Northway will backdate the renewed membership to the end of the original membership (2 months prior). Automatic Renewal Authorize your annual AAA Membership dues to be charged automatically each year prior to your expiration date to your Visa, MasterCard, American Express or Discover Card credit or debit card for added convenience. Associate Membership Associate Memberships are available, at an additional cost, to extend complete membership 4. protection and services to the spouse, domestic partner or dependents of the Primary Member . Special requirements are: 1. Associate Membership is eligible only on a Primary Membership account with the same coverage level.

8 2. Associate members must be the spouse, domestic partner or dependent child of the Primary Member residing at the same permanent address of the Primary Member . 3. Associate Memberships may be added at any time during the Primary's Membership year. (1-800-AAA-HELP). 438 104 123456700 1. 2012 DEC 31. AAA Member . Membership Card The signature on the membership card, whether Primary or Associate, should be the same as your driver's license. Carry your card with you at all times as it will have to be presented in the event that you are in need of Emergency Road Service. Remember, coverage is on whatever vehicle you are in and not on a specific vehicle itself. You'll also need to present your membership card at AAA Discounts & Rewards partners to receive exclusive Member -only discounts.

9 Additional Important Provisions New members and members renewing 11 or more days after their expiration date will incur additional fees such as enrollment costs and a non-refundable same day Emergency Road Service charge. Upon joining AAA Northway or adding AAA Plus coverage upon renewal, there will be a 3-day wait period for AAA Plus emergency road service benefits . Classic emergency road service benefits will be rendered and additional costs payable to the service provider. Upgraded coverage (AAA. Plus, AAA Plus RV, AAA Premier) can be added or removed from your membership only at the time of renewal. For more information on AAA Plus, AAA Plus RV and AAA Premier see pages 23 25. 5. AAA TRAVEL. INFORMATION. Personal Travel Planning From print to online to mobile, AAA has the travel information you are looking for.

10 AAA makes planning simple with easy access to everything you need for your trip. Do it yourself from home or your mobile device or have a AAA Member service associate assist. TripTik Travel Planner Plan, map and go with AAA's TripTik Travel Planner. TourBook Guides Free to members at AAA. offices. Also find over 100 popular titles online at Maps City, state and regional maps free to members at AAA offices or download maps at AAA Mobile App Free to members . Plan your trip, find Member only discounts and request roadside assistance should you need it. You'll also find great rates on accommodations or rental cars at If you prefer, have a AAA Member service associate find your hotel and rental car for you. Make AAA your first stop before planning a trip. 4 6. FULL SERVICE TRAVEL.