MENTAL HEALTH CONSULTATION

1 1 CPY 560 CONSULTATION / Dr. Burt BertramMENTAL HEALTH CONSULTATIONC aplan ModelClinical SupervisionBehavioral ConsultationCoachingClass #4 CPY 560 CONSULTATION / Dr. Burt BertramCommunity Counseling & ConsultationConsultation:What Is It?CommunityService DeliveryOrganizationsPersonal / ProfessionalMission StatementProcess CONSULTATION &OrganizationChangeCommunityChangeConsul tation & AdvocacyConflict ResolutionMediationMental HealthConsultationOrganizationsSocial JusticeChangeAgentCPY 560 CONSULTATION / Dr. Burt BertramConsultation Generic ModelTarget of the Consulting(Individual, Group, Family, Organization, Community) person in a position to have some influence over an individual, a group, or an organization, but who has no direct power to make changes or implement programs.

2 Peter Block, Flawless Consulting(2nd Ed.), 20002 CPY 560 CONSULTATION / Dr. Burt BertramConsultation Assumptions1. CONSULTATION is a Problem Solving & Educational process2. CONSULTATION is Triadic (Consultant, Consultee, Client)3. CONSULTATION is Voluntary the Consultee asks for help4. CONSULTATION is Collaborative Consultant/Consultee = Peers5. CONSULTATION is Temporary6. CONSULTATION is focused on Work Related Problems (broadly defined)7. CONSULTATION seeks to help both Consultee and Client8. The Consultant has no power over the Consultee s actions9.

3 The Consultant may or may not have direct contact with the Client10. The Consultant works with the entire person of the Consultee primarily in terms of increasing effectiveness with the target 560 CONSULTATION / Dr. Burt BertramGeneric Model of ConsultationStage One Entry Initial Meeting Define Desired Outcome Contracting Physical/Psychological Entry into the SystemStage Two Diagnosis Gathering Information Defining the Problem Setting Goals Generating Possible InterventionsStage Three: Intervention Choosing the Right Intervention Formulate a Plan Implement the Plan Evaluate the PlanStage Four Disengagement Evaluating the CONSULTATION Process Planning for Post CONSULTATION Reducing Involvement/Following Up TerminationCPY 560 CONSULTATION / Dr.

4 Burt BertramCaplanConsultation ModelClient-Centered Case ConsultationExpert / 2ndOpinion ModelProgram-Centered AdministrativeConsultationClassic Expert ModelConsultee-Centered CaseConsultationSupervision/Coaching Model( MENTAL HEALTH CONSULTATION )Consultee-Centered Administrative ConsultationProcess/OD Consultant Model3 CPY 560 CONSULTATION / Dr. Burt BertramClient-Centered Case CONSULTATION (Expert / Specialist CONSULTATION )Consultant functions as a specialist who assesses the client, arrives at a diagnosis, and makes recommendations concerning how the consultee might modify his or her dealing with the client.

5 Consultee: MENTAL HEALTH Professional, Teacher, Medical, Clergy, Parent, Adult Child Target: Efforts are directed to the Case (client, student, child, parent, employee, etc.)Caplan Model - CONSULTATION2ndOpinion ModelCPY 560 CONSULTATION / Dr. Burt BertramCaplan Model - CONSULTATIONC onsultee-Centered Case CONSULTATION (Supervision/Coaching MENTAL HEALTH CONSULTATION ) CONSULTATION is concerned with difficulties a consultee encounters with a particular client for whom he or she has responsibility the difficulties spring from shortcomings in the consultee s professional functioning.

6 Consultee: MENTAL HEALTH Professional, Teacher, Medical, Clergy, Parent, Adult Child Target: Efforts are directed to the consultee to addressoLack of KnowledgeoLack of SkilloLack of ConfidenceoLack of Objectivity Theme InterferenceSupervision or Coaching ModelCPY 560 CONSULTATION / Dr. Burt BertramCaplan Model - CONSULTATIONP rogram-Centered Administrative CONSULTATION (Expert/Specialists)Consulta nt is called in to study a problem and provide a set of recommendations for dealing with the problem. Consultee: CEO, Administrator, Manager, Supervisor, Team Leader, Etc.

7 Target: Efforts are directed to the administrative functioning of the organization or to a larger systemic context (community CONSULTATION )Classic Expert Model4 CPY 560 CONSULTATION / Dr. Burt BertramCaplan Model - CONSULTATIONC onsultee-Centered Administrative CONSULTATION (Process/OD Consultant)Goal is to improve the professional functioning of one or more members of an administrative, executive, or managerial staff/team. Consultant moves freely throughout the organization takes active role in identifying organizational problems and recommending and/or initiating activities to address the problems.

8 Consultee: Senior Leadership and/or Organization Target: Efforts are directed at improved organizational functioning through leadership competence improvementsProcess/OD Consultant ModelCPY 560 CONSULTATION / Dr. Burt BertramCaplanConsultation ModelClient-Centered Case CONSULTATION (Expert 2ndOpinion)Consultant functions as a specialist who assesses the client, arrives at a diagnosis, and makes recommendations concerning how the consultee might modify his or her dealing with the client. Consultee: MENTAL HEALTH Professional, Teacher, Medical, Clergy, Parent, Adult Child Target: Efforts are directed to the Case (client, student, child, parent, employee, etc.)

9 Program-Centered Administrative CONSULTATION (Expert/Specialists)Consulta nt is called in to study a problem and provide a set of recommendations for dealing with the problem. Consultee: CEO, Administrator, Manager, Supervisor, Team Leader, Etc. Target: Efforts are directedto the Admin functioning or to a larger system context (community CONSULTATION )Consultee-Centered Case CONSULTATION ( MENTAL HEALTH / Human Service CONSULTATION ) CONSULTATION is concerned with difficulties a consultee encounters with a particular client for whom he or she has responsibility the difficulties spring from shortcomings in the consultee s professional functioning.

10 Consultee: MENTAL HEALTH Professional, Teacher, Medical, Clergy, Parent, Adult Child Target: Efforts are directed to the consultee to addressoLack of KnowledgeoLack of SkilloLack of ConfidenceoLack of Objectivity Theme InterferenceConsultee-Centered Administrative CONSULTATION (Process/OD Consultant)Goal is to improve the professional functioning of one or more members of an administrative or leadership staff/team. Consultant moves freely throughout the organization takes active role in identifying organiz-ationalproblems and recommending and/or initiating activities to address the problems.