Messagesappearonthecontrolpaneldisplaytoindicatethemachine ...

1 2 Txx(Papermismatcherror)ErrorCodeErrorMes sageTroubleshootingPage11-2T01 Loadtraywith[Letter],[Plain] 7311-2T11 Loadtray1with[Letter],[Plain] 7311-2T21 Loadtray2with[Letter],[Plain] 7311-2T31 Loadtray3with[Letter],[Plain] 7311-2T41 Loadtray4with[Letter],[Plain] 7311-2T51 Loadtray5with[Letter],[Plain] 7311-2T61 LoadMPwith[Letter],[Plain] 73 ErrorCode11-2T01/11 2T11/11 2T21/11 2T31/11 2T41/11 2T51/11 2T61 ErrormessageLoadtraywith[Letter],[Plain] paperLoadtray1with[Letter],[Plain]paperL oadtray2with[Letter],[Plain]paperLoadtra y3with[Letter],[Plain]

2 PaperLoadtray4with[Letter],[Plain]paperL oadtray5with[Letter],[Plain]paperLoadMPw ith[Letter],[Plain]paper SymptomPaperintrayisnotmatchedtothemachi nepapersetting. TroubleshootingmethodNOTET oseethetroubleshootingvideoforthiserror, clickthroughtothelinkbelow. 11-2T01: 11 2T11: 11-2T21: 11-2T31: 11-2T41: 11-2T51: 11-2T61: ) 1xxx(SystemError)ErrorCodeErrorMessageTr oubleshootingPage61-1111 BootingFailure:# 7461 1Y70 ScannerFailure:# 7461-C401 75 ErrorCode61 1111 ErrormessageBootingFailure:# SymptomHibernationimagecreationisfailed.

3 TroubleshootingmethodNOTET oseethetroubleshootingvideoforthiserror, clickthroughtothelinkbelow.( )1) ) HibernationOn again. ErrorCode61 1Y70 ErrormessageScannerFailure:# SymptomShadingdataisbrokenduetoHDD/SDrep lacementorsystemformat. TroubleshootingmethodNOTET oseethetroubleshootingvideoforthiserror, clickthroughtothelinkbelow.( )1) )Iftheerrorpersists, ) ErrorCode61-C401 ErrormessageJobiscompletedwitherror:DNSE rror SymptomScantoEmailJoborScantoServerJobis failedbecauseofDNSservererror. Troubleshootingmethod1) )Checkdomainname.(Network>Interface>Ethe rnet>TCP/IP>Domainname)3) ) xxxx(Motorerror)ErrorCodeErrorMessageTro ubleshootingPageA1-1111 MotorFailure:# 78A1-1113 MotorFailure:# 78A1-1211 MotorFailure:# 79A1-1213 MotorFailure:# 79A1-1611 MotorFailure:# 80A1-1612 MotorFailure:# 80A1-1613 MotorFailure:# 80A1-2211 MotorFailure:# 81A1-2212 MotorFailure:# 81A1-2213 MotorFailure:# 81A1-2311 MotorFailure:# 82A1-2312 MotorFailure:# 82A1-2313 MotorFailure:# 82A1-2411 MotorFailure:# 83A1-2412 MotorFailure:# 83A1-2413 MotorFailure.

4 # 83A1-2511 MotorFailure:# 84A1-2512 MotorFailure:# 84A1-2513 MotorFailure:# 84A1-4310 MotorFailure:# 85A1-5212 MotorFailure:# 86A1-5213 MotorFailure:# 864-76 Copyright :# 87A1-5313 MotorFailure:# 87A1-5412 MotorFailure:# 88A1-5413 MotorFailure:# 88A1-5512 MotorFailure:# 89A1-5513 MotorFailure:# 89 Copyright ErrorCodeA1 1111A1 1113 ErrormessageMotorFailure:# :# SymptomFeed/MPmotoroperationisabnormal. TroubleshootingmethodNOTET oseethetroubleshootingvideoforthiserror, clickthroughtothelinkbelow. A1 1111: A1-1113: A1 1111:Feed/MPmotorisstoppedbutmachinereco gnizesitasoperational.

5 A1 1113:Feed/MPmotorisoperatingbutmachinere cognizesstatusas"Stopped".1) , ) ) ) )IftheconnectionisOK, (Diagnostics>EngineDiagnostics>EngineTes tRoutines)a)Ifthemotorisnotoperational,i )Checkthemotorsignal( ).Ifthesignalisabnormal,replacethemainbo ard.( )ii)Checkthepower(24V).Ifthepowerisabnor mal, ,replaceit.( )iii)Ifthemotorsignalandpowerisnormal,re placetheFeed/MPmotor.( )b)Ifthemotorisoperational, ErrorCodeA1 1211A1 1213 ErrormessageMotorFailure:# :# SymptomFuser/Exitmotoroperationisabnorma l. TroubleshootingmethodNOTET oseethetroubleshootingvideoforthiserror, clickthroughtothelinkbelow.

6 A1-1211: A1-1213: A1 1211:Fuser/Exitmotorisstoppedbutmachiner ecognizesitasoperational. A1 1213:Fuser/Exitmotorisoperatingbutrecogn izesstatusas"Stopped".1) , ) ) ) )IftheconnectionisOK, (Diagnostics>EngineDiagnostics>EngineTes tRoutines)a)Ifthemotorisnotoperational,i )Checkthemotorsignal( ).Ifthesignalisabnormal,replacethemainbo ard.( )ii)Checkthepower(24V).Ifthepowerisabnor mal, ,replaceit.( )iii)Ifthemotorsignalandpowerisnormal,re placetheFuser/Exitmotor.( )b)Ifthemotorisoperational, ErrorCodeA1 1611A1 1612A1 1613 ErrormessageMotorFailure:# :# :# SymptomITBmotoroperationisabnormal.

7 TroubleshootingmethodNOTET oseethetroubleshootingvideoforthiserror, clickthroughtothelinkbelow. A1-1611: A1-1612: A1-1613: A1 1611:ITBmotorisstoppedbutmachinerecogniz esitasoperational. A1 1612:ITBmotorisnotoperatedforprint-job. A1 1613:ITBmotorisoperatingbutmachinerecogn izesstatusas"Stopped".1) , ) ) ) )IftheconnectionisOK, (Diagnostics>EngineDiagnostics>EngineTes tRoutines)a)Ifthemotorisnotoperational,i )Checkthemotorsignal( ).Ifthesignalisabnormal,replacethemainbo ard.( )ii)Checkthepower(24V).Ifthepowerisabnor mal, ,replaceit.( )iii)Ifthemotorsignalandpowerisnormal, )Ifthemotorisoperational, ErrorCodeA1 2211A1 2212A1 2213 ErrormessageMotorFailure:# :# :# SymptomYellowOPCmotoroperationisabnormal .

8 TroubleshootingmethodNOTET oseethetroubleshootingvideoforthiserror, clickthroughtothelinkbelow. A1-2211: A1-2212: A1-2213: A1 2211:YellowOPCmotorisstoppedbutmachinere cognizesitasoperational. A1 2212:YellowOPCmotorisnotoperatedforprint -job. A1 2213:YellowOPCmotorisoperatingbutmachine recognizesstatusas"Stopped".1) , ) ) ) )IftheconnectionisOK, (Diagnostics>EngineDiagnostics>EngineTes tRoutines)a)Ifthemotorisnotoperational,i )Checkthemotorsignal( ).Ifthesignalisabnormal,replacethemainbo ard.( )ii)Checkthepower(24V).Ifthepowerisabnor mal, ,replaceit.

9 ( )iii)Ifthemotorsignalandpowerisnormal, )Ifthemotorisoperational, ErrorCodeA1 2311A1 2312A1 2313 ErrormessageMotorFailure:# :# :# SymptomMagentaOPCmotoroperationisabnorma l. TroubleshootingmethodNOTET oseethetroubleshootingvideoforthiserror, clickthroughtothelinkbelow. A1-2311: A1-2312: A1-2313: A1 2311:MagentaOPCmotorisstoppedbutmachiner ecognizesitasoperational. A1 2312:MagentaOPCmotorisnotoperatedforprin t-job. A1 2313:MagentaOPCmotorisoperatingbutmachin erecognizesstatusas"Stopped".1) , ) ) ) )IftheconnectionisOK, (Diagnostics>EngineDiagnostics>EngineTes tRoutines)a)Ifthemotorisnotoperational,i )Checkthemotorsignal( ).

10 Ifthesignalisabnormal,replacethemainboar d.( )ii)Checkthepower(24V).Ifthepowerisabnor mal, ,replaceit.( )iii)Ifthemotorsignalandpowerisnormal, )Ifthemotorisoperational, ErrorCodeA1 2411A1 2412A1 2413 ErrormessageMotorFailure:# :# :# SymptomCyanOPCmotoroperationisabnormal. TroubleshootingmethodNOTET oseethetroubleshootingvideoforthiserror, clickthroughtothelinkbelow. A1-2411: A1-2412: A1-2413: A1 2411:CyanOPCmotorisstoppedbutmachinereco gnizesitasoperational. A1 2412:CyanOPCmotorisnotoperatedforprint-j ob. A1 2413:CyanOPCmotorisoperatingbutmachinere cognizesstatusas"Stopped".