METHOD OF PROCEDURE (MOP) DEVELOPMENT …

1 oracle DATA SHEET. METHOD OF PROCEDURE (MOP). DEVELOPMENT SERVICE. SERVICE FEATURES. The METHOD of PROCEDURE DEVELOPMENT Service provides customers with a fully Review and analysis of customer's change requirements tested and detailed PROCEDURE that can be executed with confidence by a DEVELOPMENT of a telecom-grade MOP. customer's operations staff. Fully tested MOP by oracle Overview Communications Consulting team An oracle Communications Consulting team that specializes in developing telecom-grade Consultative technical review of MOP METHOD of PROCEDURE (MOP) documents will author, test and document a detailed, step-by-step with customer PROCEDURE that will enable customers to make a service-effecting change with confidence.

2 The Validation of MOP success changes can range from enabling a new oracle Communications Session Border Controller (SBC) software feature, software or hardware upgrade, implementing a network topography change, addressing changes, IPv6 implementation, advanced security protocol implementation, etc. This service provides customers with a fully tested and detailed PROCEDURE that can be executed with confidence by a customer's operations staff. Prerequisites A customer or reseller that owns an oracle Communications Session Border Controller that was purchased directly from oracle or from an authorized reseller and is under warranty or a current maintenance service agreement.

3 Features and Key Deliverables Planning. oracle will assign an experienced consultant who will collect the change requirements from the customer. The oracle Communications consultant will review the targeted end state and will flowchart the steps needed to achieve the desired end state. Once the process document is completed and reviewed with the customer, the consultant will develop a MOP and begin the testing phase. Testing. Following the MOP steps, a consultant who did not author the MOP will execute the PROCEDURE as documented. This consultant will ensure that the execution is completed without errors, that the end state is achieved and the time for each step is recorded.

4 Once the MOP is successfully executed, oracle Communications Consulting will review the PROCEDURE with the customer. MOP Review. The oracle Communications consultant who was the assigned lead throughout the process will review the PROCEDURE with the customer's staff. The technical review will permit the customer to ask any questions regarding the PROCEDURE , validate that the PROCEDURE meets the original requirements and confirm that the PROCEDURE execution time meets the targeted timeline. Customer Responsibilities The customer will provide all necessary information to oracle and review all procedures as requested The customer will identify a technical contact who will participate in the information gathering phase, will be the point of contact for all information requests or technical questions and will provide sign-off for completed work oracle may require a retesting fee if changes have occurred after the tested PROCEDURE has oracle DATA SHEET.

5 Been delivered and accepted by the customer Ordering This service must be ordered by the customer or a reseller directly from oracle . Assumptions Service cannot begin prior to receipt of a valid order from the customer and before acceptance of the order by oracle Customer will be able and willing to provide requested information The customer will make oracle aware if a government security clearance is required by the oracle team prior to sending any information to oracle Service start and completion date will be mutually agreed upon by oracle and the customer Contact Us For more information about the METHOD of PROCEDURE (MOP)

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