MGT 307 – OPERATIONS MANAGEMENT

1 MGT 307 OPERATIONS MANAGEMENT Spring 2013 Section CRN: 20488 Instructor: Randy Odom, Office phone: 903-886-5695 Department phone: 903-886-5703 Department fax: 903-886-5702 Office email: Office: BA 348B Office hours: Before and after class Tuesdays and Thursdays, others by appointment Course Description: This course is an introduction to the concepts, principles , problems, and practices of OPERATIONS MANAGEMENT . Emphasis is on managerial processes for effective OPERATIONS in both goods-producing and service-rendering organization. Topics include OPERATIONS strategy, process design, capacity planning, facilities location and design, forecasting, production scheduling, inventory control, quality assurance, and project MANAGEMENT . The topics are integrated using a systems model of the OPERATIONS of an organization. Prerequisites: Junior standing, MATH 141 or 175, GBUS 302, GBUS 128 or IET 101.

2 Course Objectives: 1. Students will demonstrate an understanding of the essential terminology, concepts, and problem solving of OPERATIONS MANAGEMENT design decisions including OPERATIONS strategy, product design, process selection, facility layout, capacity and locations, and supply-chain MANAGEMENT . 2. Students will demonstrate an understanding of the essential terminology, concepts, and problem solving of operating decisions including measuring and improving productivity, quality MANAGEMENT and control, inventory and resource MANAGEMENT , scheduling, sequencing, and project MANAGEMENT . 3. Students will develop an understanding of the historical as well as contemporary contexts of goods producing and service providing organizations. Course Texts: David Collier and James Evans. OM3, 2011-2012 Edition Student Package Edition.

3 Mason, Ohio: South-Western, Cengage Learning, 2012. ISBN-13: 978-0-538-47913-4. Text only: ISBN-13: Or David Collier and James Evans. OM4, 2012-2013 Edition Student Package Edition. Mason, Ohio: South-Western, Cengage Learning, 2013. ISBN-13: 978-1-133-37242-4. Text only: ISBN-13: 978-1-133-37241-7. Readings Text: Henry Ford. Today and Tomorrow. Boca Raton, FL: CRC Press, 2003. ISBN: 978-0-915299-36-2. This book may be found through online sources. Also, it may be available in other editions through used book sources. Course Grading: Calculation of the final grade will be based on the following criteria: Section Exams 63% Section Assignments 15 Henry Ford readings assignments 15 Daily Grade 7 100% The normal grading scale of 90% for an A, 80% for a B, 70% for a C, etc.

4 Will be applied. Section Exams: Three section exams will be given during the term. Each exam will include objective-type questions (true-false, multiple choice, matching, etc.), problems, and possibly a discussion question. Exams will be designed to cover material presented for that exam ( the exams will not be comprehensive to that point of the term). For each exam, a study guide including a listing of terms, concepts, and problems from the assigned chapters will be provided. The terms and concepts represent what students should know to be successful on that portion of the exam. By knowing, the instructor means that students should be able to define, list, identify an example or application of the terms or concepts, and possibly discuss the topic. The problems discussed in class will be examples of the types of problems that can be expected on the exams.

5 The proportions of conceptual material and problems on exams may vary depending on the material covered, but throughout the course, the exams in combination will be weighted about 50% conceptual and 50% problems. If a regularly scheduled exam is missed, the student will be allowed to take a make up at the end of the semester on the day set aside for final exams for this course. This make-up exam is comprehensive and serves as the make up for any exam that students miss. Section Exams Section One Exam (1, 2, 3, 4, 5, 9, 11) Section Two Exam (6, 7, 8, 10, 15, 16) Section Three Exam (12, 13, 14, 17, 18) Section Assignments: Work in each section will include OPERATIONS MANAGEMENT concepts, issues, and problems. For each section, students will complete homework assignments. These section assignments will relate to key concepts in that portion of the course.

6 This portion of the course is 15% of the final grade. Students must complete six out of the ten assignments to receive full credit. The Section Assignment topics and their due dates are presented below. The instructions for the section assignments will be included in the section study guide materials for each section. Students must use the format procedures outlined below in this syllabus where appropriate. Failure to follow the format instructions will result in a reduction in the grade. Late work, if accepted, for these assignments will receive a reduction in the grade. Section Title Due Date SA01 1 WISM & WSIMW: Where is Stuff Made and What Stuff is Made Where SA02 1 Productivity and Competitiveness SA03 1 Supply Chain: Article summary of Wal-Mart or other company supply chain SA04 2 Product design in a Green World: considering ecology in product design SA05 2 Bathtub Curve SA06 2 Facility Layout (application in a real world situation) SA07 2 Theory of Constraints SA08 2 Dimensions of Quality (applied to competitive products/services) SA09 3 Lean OPERATIONS : article summary of Toyota or other company for lean operation SA10 3 Gantt Chart or Project plan for a common project Henry Ford Reading Assignments: This assignment is based on Henry Ford's book, Today and Tomorrow, the readings book for this class.

7 The book is organized as a collection of twenty-four papers or articles by Mr. Ford. For this assignment student will read each article/chapter and write a response, critique, or essay discussing the current relevance of Mr. Ford's ideas on ten of these articles. Each paper consideration of the reading and what Mr. Ford was saying. A response to the paper might involve discussing the personal implications about what you have read, the extent to which you agree or disagree with the readings and why (beyond just your opinion), etc. A critique will focus on an evaluation of the good and bad elements of the reading. The essay might discuss about appropriateness of the article to today's context and will address the extent to which Mr. Ford's ideas are still applicable today. The papers for each reading are due on the dates are listed below in the Henry Ford readings schedule.

8 Some class time may be allotted to discuss the readings for the date assigned. Some of these readings may be included on the section exams. Also, students may not turn in more than two readings during a given class meeting. Students must use the format procedures outlined below in this syllabus. Failure to follow the format procedures will result in a result in a reduction of the grade. Late work, if accepted, for these assignments will receive a reduction in the grade. HF Title Due Date HF01 We Are Being Born into Opportunity HF03 Big Business and the Money and Power HF07 What Are Standards? HF09 Reaching Back to Sources HF10 The Meaning of Time HF12 Turning Back to Village Industry HF05 It Can't Be Done HF11 Saving the Timber HF06 Learning by Necessity HF13 Wages, Hours, and the Wage Motive HF14 The Meaning of Power HF15 Educating for Life HF02 Is There a Limit to Big Business?

9 HF04 Are Profits Wrong? HF18 The Air HF19 Farm Problems Are Farm Problems HF20 Finding the Balance in Life HF21 What Is Money For? HF17 Making a Railroad Pay HF22 Applying the principles to Any Business HF08 Learning from Waste? HF16 Curing or Preventing HF23 The Wealth of Nations HF24 Why Not? Class Participation and Daily Grade: Prompt, regular attendance is expected from each student. If a student must miss a class, it is the student s responsibility to keep up with the assignments and make arrangements for any missed assignment. Homework assignments may be collected during the term and be included in this portion of the grading. Extra homework problems will be provided in the course. These extra assignments are optional and will be taken up and reviewed by the instructor. They will not be included directly in the course grading, but should be beneficial in students learning of OPERATIONS problems discussed in class.

10 Also, the instructor does not provide "extra credit" assignments in this course. However, a student who consistently participates in preparing and turning in the optional homework problems may receive this consideration. Format of the Class Discussions: Most class periods will include discussions of conceptual material and problems. The plan will be to spend the last portion of the class time covering examples of problems for the next period s assignment. Students should review the problems carefully. They may not always be as easy as they appear. More class time is often devoted to problems than concepts. Hence, students may need to rely on their text, study guide, and handouts to learn the concepts. Tentative Course Outline Date Topic Text Chapter Henry Ford Section Assignment Tu. Introduction to the course Th. Goods, Services, and OM 1 Tu.