Model 8520 Display Phone - kappcom.com

1 User GuideModel 8520 Display Phone1 Inter-Tel, Inc. January 2003, Printed in USPart no. Model 8000 SERIES QUICK REFERENCE guide TOFREQUENTLY USED FEATUREST hese are the basic instructions for the most frequently used telephone systemand voice mail features. For detailed information on these and other features,refer to the complete instructions in the User AN INTERCOM or without the handset lifted, dial an extension your call goes through handsfree to the called Phone 's speaker, speak afteryou hear a double you hear continuous ringing, wait for the call to be AN INTERCOM CALLTo answer an intercom call that comes in through your speakerphone:EITHER, Respond , Lift the handset for privacy. To answer a ringing (non-handsfree) intercom call:EITHER, Lift the handset for , Press (Speaker) or to respond , Press the flashing (Intercom) key.

2 PLACING AN OUTSIDE or without the handset lifted, press . the desired number. (If you see a request for an account code and hear asingle progress tone, you must dial an account code before you can placeyour call.)MAKING AN EMERGENCY CALLDial to automatically place a call to the system s programmed emer-gency number (usually 911). You do not have to press using an IP Phone , consult your System Administrator and your localInter-Tel servicing company for important information about dialing emer-gency services from your Phone before you begin using AN OUTSIDE CALLEITHER, Lift the , Press .OR, Press the flashing AN OUTSIDE NUMBERW hile on a call or after selecting a line, press . A line is selected auto-matically, and the number is A CALL ON HOLDP ress (Hold) and hang up or place another return to the call, lift the handset and press the flashing TO A WAITING CALLIf you hear a call waiting tone through your handset and/or you see a flashinglamp, end your current call or place it on hold.

3 Then press or theflashing the handset and press , or dial . the desired zone number (0-9). the tone, make your announcement and hang UP A CALL FROM ANOTHER the handset and dial . the extension number where the call is ringing or A CALL TO ANOTHER . the desired extension for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press theflashing key to return to the A CALL TO VOICE . the voice mail extension , Dial the desired mailbox number and then hang , Hang up to send the call to the voice mail menu (so that the caller canenter the mailbox number).ANSWERREDIALANSWERPAGE74 TRANSFERTRANSFER3 TRANSFERRING A CALL TO AN OUTSIDE and select an outside the desired telephone for an answer, announce the call, and then hang the number is busy, there is no answer, or the transfer is refused, press theflashing key to return to the.

4 ( Model 8560 and 8660 users must then select a menu key.) one of the following: To forward to an outside telephone number: Select an outside line anddial a telephone number. To forward to an extension number: Dial the extension number. To forward to your voice mailbox: Dial the voice mail CALL FORWARDP ress . ( Model 8560 and 8660 users must then press the FWD OFFmenu key.)PLACING CONFERENCE on the first call, press . The call is now on an intercom or outside call, then press the flashing to place thecall on hold. (If necessary, repeat this step to place a third call on hold.) the flashing to join all of the calls together in the VOLUME LEVELSP ress (the high end) or (the low end) of the Volume save your change: EITHER, Press both ends of the Volume key at the same , Press the middle of the YOUR VOICE MAILBOXIf your MSG key is lit and you have a message from voice the handset or press.

5 Your personal password and press .TRANSFERFWDFWDCNFCNFCNFMSG#4If your MSG key is not lit, access your mailbox by following these the voice mail extension number. (You hear the main menu.) or after the greeting, press to identify yourself as a your mailbox number and your personal password (if programmed).Then press .LISTENING TO VOICE MAIL your mailbox as described on page to listen to your new messages. While you are listening to a mes-sage, you can use the following options: Press to skip to the end of the recording. Press to back up. Press to pause. (Press any key to continue.) Press to skip ahead. Press to lower the volume. Press to play the message envelope. Press to raise the volume. Press to save the new message in your mailbox. Press to delete the message from your the message has finished playing, you have the following options: Press to replay the message from the beginning.

6 Press to reply to the message (or make a return call, if enabled). Press to forward a copy of the message to another subscriber. Press to listen to the previous message. Press to play the introductory message envelope. Press to listen to the next message. Press to save the new message in your mailbox. Press to delete the message from your VOICE MAIL your mailbox as described on page . the mailbox number where you want to leave the to accept the subscriber s your message after the tone. finished, hang up or press and listen for more options.#1#12345679123456792##VOICE MAIL OPTIONSB elow is a summary of the options you canuse when listening to messages, after themessage has played, and when leaving a CODESPHONE SYSTEM AND VOICE MAIL FEATURE GUIDEUSING VOICE MAILTo access your voice mailbox:1.

7 Dial the Voice Mail extension Press and enter your mailbox Enter your password and press .4. You have the following options: Press to listen to new messages. Press to leave a message. Press to listen to saved messages. Press to program personal options and remote message notification (if enabled). Press for message options (undelete messages or cancel unheard sent mes-sages). Voice Mail will guide you through the options with voice prompts. For your convenience, the table inside this guide summarizes the options available when listening to mes-sages, after the message, and when leaving a message.#LISTENING TO MSGAFTER MSG PLAYSLEAVING MSG1 Back UpReplay the MessageReplay Your Message2 PauseReply to the MessageAdd to Your Message3 Skip ForwardForward a CopyErase andRe-record4 LowerVolumeListen to Previous Msg 5 Play EnvelopePlay Envelope 6 IncreaseVolumeListen to Next Message 7 Save theMessage 8 9 Delete theMessageDelivery Options* Cancel#Skip to End Send Message and ExitCODEFEATURE NAMECODEFEATURE NAME391 Account Code All Calls324 Hunt Group Remove/Replace390 Account Code Optional303 LCD Contrast Control326 ACD Agent Log In365 Message327 ACD Agent Log Out366 Message Cancel Msg Left328 ACD Agent Log In/Out368 Message Cancel Msg on Phone329 ACD Agent Wrap-up Silent375 Agent Help Request314 Microphone Mute376 Agent Help Reject7 Page361 Automatic Intercom

8 Access325 Page Remove/Replace360 Automatic Line Access397 Program Keys350 Automatic Line Answer392 Program Station Password313 Background Music6 Queue (Callback) Request355 Call Forward All Calls385 Record-A-Call357 Call Forward If Busy380 Redial356 Call Forward If No Answer331 Redirect Call358 Call Fwd. If No Answer/Busy305 Reminder Message5 Conference306 Reminder Message Cancel301 Change Language359 Remote Programming394 Default Station4 Reverse Transfer307 Directory396 Review Keys300 Display Time And Date377 Ring Intercom Always On/Off372Do-Not-Disturb On/Off398 Ring Tone Selection373Do-Not-Disturb Override321 Station Monitor395 Feature Key Default382 Station Speed Dial312 Group Listen383 Station Speed Dial Program319 Handsfree On/Off354 System Forward On/Off317 Headset On/Off381 System Speed Dial336 Hold Individual399 Switch Keymap335 Hold System346 Transfer To Hold330 Hookflash345 Transfer To Ring#12345 REMOTE FEATURE ACCESSR emote Feature Access allows you to placeyour Phone in Do-Not-Disturb mode or forwardcalls, either from another Phone or through aspecial dial-up line.

9 If you do not hear a tone after each step, or ifyou hear repeating tones, you have made amistake or the feature is restricted. Start use Remote Feature , call _____ (number provided by your system administrator). If required, enter your , use any Phone on the Enter .3. Enter your extension Enter your password followed by .5. You can now use the features described below and at change Station Password:1. Enter .2. Enter your current password and press .3. Enter the new password and press . 4. Enter the new password again for verifica-tion and press . To turn on Do-Not-Disturb:1. Enter .2. Enter message number 01-20 (see default message list below).3. If desired, enter the optional second-line message text (see keypad character chart on next page).4. Hang turn off Do-Not-Disturb: Enter and hang MessagesKeypad Key CharactersNOTE: The characters under the 4 digit are depen-dent on the software turn on Call Forward: 1.

10 Enter one of the following Call Forward fea-ture codes:2. Enter an extension number or enter a line access code followed by an outside tele- Phone number. 3. Hang turn off Call Forward: 1. Enter .2. Press and hang #392###01 DO-NOT-DISTURB11 OUT OF TOWN TIL02 LEAVE A MESSAGE12 OUT OF OFFICE03 IN MEETING UNTIL13 OUT UNTIL04 IN MEETING14 WITH A CLIENT05 ON VACATION TIL15 WITH A GUEST06 ON VACATION16 UNAVAILABLE07 CALL ME AT17 IN CONFERENCE08 AT THE DOCTOR18 AWAY FROM DESK09 ON A TRIP19 GONE HOME10 ON BREAK20 OUT TO LUNCH370371 NUMBER OF TIMES KEY IS PRESSEDKEY123451- & ( ) 12A B C ' 23D E F ! 34G H I * 45J K L# or /56M N O or #67P Q R S 78T U V ? 89W X Y Z 9 All Calls355If No Answer356If Busy357If No Answer/Busy358355#iModel 8520 Display Phone User GuideFINDING YOUR WAY.