NICE Inform User Guide - Getting Started

1 NICE PUBLIC SAFETY SOLUTIONS NICE Inform Getting Started USER GUIDER elease November 2019 Copyright 2019. All rights reserved. Important Notice Subject always to any existing terms and conditions agreed between you and NICE or any Affiliate with respect to the products which are the subject matter of this document. Neither NICE nor any of its Affiliates shall bear any responsibility or liability to a client or to any person or entity with respect to liability, loss or damage caused or alleged to be caused directly or indirectly by any product supplied or any reliance placed on the content of this document.

2 This includes, but is not limited to, any interruption of service, loss of business or anticipatory profits or consequential damage resulting from the use or operation of any products supplied or the content of this document. Information in this document is subject to change without notice and does not represent a commitment on the part of NICE or any Affiliate. All information included in this document, such as text, graphics, photos, logos and images, is the exclusive property of NICE or an Affiliate and is protected by United States and international copyright laws.

3 Permission is granted to use, view and photocopy (or print) materials from this document only in connection with the products to which this document relates and subject to the terms of license applicable to such products. Any other use, copying, distribution, retransmission or modification of the information in this document without the express prior written permission of NICE or an Affiliate is strictly prohibited. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in, or deletion of, author attribution, trademark legend or copyright notice shall be made.

4 Products supplied may be protected by one or mor e of the US patents listed at For the full list of trademarks of NICE and its Affiliates, visit All other marks used are the property of their respective proprietors. Part number: OM812-113-09-01-02-01 Date: November 2019 MSR2437 Rev13 Contents 1 Welcome .. 1 Conventions .. 2 Notices & customer support .. 2 2 Getting Started .. 3 3 Changing your password .. 5 4 Licensing information .. 7 5 NICE Inform applications .. 10 Microsoft Active Directory user login .. 11 Second 12 Last login information.

5 12 Logging out from NICE Inform .. 13 Closing NICE Inform .. 13 List of Tables Table 5-1: NICE Inform applications .. 10 List of Figures Figure 2-1: Logging in screen .. 3 Figure 5-1: NICE Inform selector bar .. 10 Figure 5-2: Logging in screen (Active Directory).. 11 Figure 5-3: Logout icon .. 13 NICE PUBLIC SAFETY SOLUTIONS NICE Inform Getting Started USER Guide Welcome Page 1 of 13 1 Welcome Welcome to NICE Inform application suite. NICE Inform is an application suite for Public Safety organizations. The NICE Inform application suite provides: The ability to select particular recordings for playback and analysis.

6 Logging and storage of the organization's recordings and other related data. Analysis and distribution of recordings made by the organization, in particular: Locating recordings from various media types to reconstruct a particular incident. Managing the storage of reconstructed incidents and their distribution either internally or outside the organization. Monitoring of live communications and replaying of recent calls. Each major topic area is listed below. For detailed information on each topic, refer to relevant section in the Online Help or supplied User Guide .

7 Getting Started - details how to log into NICE Inform , change your password and provides licensing information. Monitor - application that provides the ability to monitor near real time audio and replay recent calls from channels on an audio logger. Reconstruction - application that provides the ability to search and playback recordings in graphical (Timeline display) and tabular format. Organizer - application that provides the ability to create and manage incidents and distribute them ( in Media Player format). Reporter - application that provides the ability to create reports on data from data sources supported by NICE Inform , and from Evaluations.

8 Evaluator - application that provides the ability to evaluate call takers within a call center environment. Archive - application that enables administrators to archive a snapshot of recordings. NICE Inform Reconstruction and NICE Inform Organizer is then used to review the archive. NOTE: The NICE Inform Archive application is optional and ONLY supplied on request. Audit - application that enables administrators to view and manage the audit events raised within a NICE Inform system. User Administration - application that enables administrators to set up system-wide and user-by-user security for NICE Inform .

9 System Administration - application that enables administrators to add and configure data sources, resources, NICE Inform Servers, etc. Template Designer - application that enables administrators to create forms and templates that other applications within NICE Inform require. Glossary - details, all icons, shortcut keys and audit events in the NICE Inform system. NICE PUBLIC SAFETY SOLUTIONS NICE Inform Getting Started USER Guide Welcome Page 2 of 13 Conventions Information with special meaning Certain typographical conventions are used to help denote information of special note or importance.

10 NOTE: A NOTE calls attention to additional information or references related to an operation, procedure, practice, and so on. TIP: A TIP calls attention to topics or tutorials related to an operation, procedure, practice, and so on. Hyperlinks There are many hyperlinks to aid in your searching / experience when using the help. These links may point to other relevant help topics, display textual pop-ups or provide you with a screen image to illustrate the help that you are currently reading. Window features Within a 'How to ..' type topic, when you see text in bold face, it is referring directly to some literal text in the program window.