Nissan; Remote Engine Start Not Working

1 Classification: Reference: Date: EL14-002e NTB14-012e August 13, 2019. Remote Engine Start NOT Working . This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. APPLIED 2013-2018 Altima Sedan (L33) 2014-2015 Pathfinder Hybrid (R52). VEHICLES: 2019-2020 Altima Sedan (L34) 2015-2020 Rogue (T32). 2016 -2019 Maxima (A36) 2017-2019 Rogue Hybrid (T32). 2015-2019 Murano (Z52) 2017-2019 Rogue Sport (J11). 2016 Murano Hybrid (Z52) 2016 -2019 Titan/Titan XD (A61). 2013-2019 Pathfinder (R52). SERVICE INFORMATION. If a customer states the Remote Engine Start (RES) feature of an Applied Vehicle is not Working , make sure the system is properly set to operate as follows: The ignition is turned OFF. The Remote Engine Start function has been switched to the ON position in Vehicle Settings of the vehicle information display The shift selector is in Park (P).

2 The hood/doors/trunk lid/lift gate are completely closed The other Intelligent Keys are not inside of the vehicle The Intelligent Key is within the operating range of 328 ft / 100 m If the above conditions are met, RES should work. 1. Point the Intelligent Key at the vehicle. 2. Press the LOCK button. 3. Press and hold the RES button within five (5) seconds of pressing the LOCK button, until the turn signal lights flash and the tail lamps turn on. Whenever an Applied Vehicle has a concern with the Remote Engine Start (RES) feature not Working properly, verify the incident before starting any diagnosis and/or replacing parts. For a better understanding of the RES system, refer to section 3: Pre-driving checks and adjustments > Remote Engine Start of the applicable vehicle owner's manual. When diagnosing RES operation, use the Supplemental RES Service Information and Supplemental Diagnosis Table (starting on page 2) in addition to the ESM.

3 Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. 1/5. Supplemental RES Service Information Operate the RES as instructed below to verify if the system is Working properly. a. Start the Engine with the push-button ignition switch. b. Turn the ignition OFF, and then wait six (6) seconds. c. Exit the vehicle, make sure all doors are closed, and then lock the vehicle with the Intelligent Key. d. Within five (5) seconds of pressing the lock button, point the Intelligent Key at the vehicle, and then press and hold the RES button until the turn signal lights turn ON.

4 The Engine should Start , the parking lights should remain ON, and the doors should remain locked while the Engine is running. If the above conditions do not occur, use the Supplemental Diagnosis Table below in addition to the ESM. Supplemental Diagnosis Table Confirmation Possible Cause Resolution of Cause ECM has to end the shutdown process and ECM has not save data prior to Wait 6 seconds after completed the allowing RES to the Engine has stopped 1 shutdown procedure operate. The shutdown before attempting RES. after Engine /ignition process takes activation. OFF. 6 seconds to complete after Engine /ignition is turned OFF. The Engine RES is correctly does not activated more than Start using 2 times consecutively Not possible to confirm Perform steps a-d the RES OR. 2 how many times RES above. This action will feature RES is activated once, has been activated.

5 Reset counter. (see steps and with the Engine a-d above) running, another request is generated. With all known Intelligent Keys outside and out of range of the Find and remove all One or more Intelligent vehicle, try to turn ON remaining Intelligent Keys for the vehicle the ignition with push- Keys from the vehicle, 3 are still inside the button ignition switch. lock doors with the vehicle. If the ignition turns ON, Intelligent Key, and at least one Intelligent then perform RES. Key is inside the vehicle. 2/5 NTB14-012e Supplemental Diagnosis Table (cont'd). Confirmation Possible Cause Resolution of Cause Close and lock all doors/trunk lid/lift gate. Confirm both conditions in BCM Data Monitor: Doors/trunk lid/lift All doors closed - Doors and trunk lid gate Status SW = OFF. 4 (or lift gate) are not may not be closed and locked. completely closed All doors locked - and locked.

6 Status = LOCK. If switches still do not show correct status, diagnose further with ESM. Door Lock button on Not possible to the Intelligent Key Press the Lock button confirm the lock 5 was not pressed button was pressed before pressing and The Engine prior to activating holding the RES button. first. RES. does not Start using Not possible to RES button on the Hold the RES button for the RES confirm how long 6 Intelligent Key is not RES button was more than 2 seconds to feature held long enough. activate RES. (see steps held. a-d on Waited longer than Not possible to Press and hold the RES. page 2) 5 seconds to activate confirm how long 7 RES after door lock RES was pressed button within 5 seconds of pressing lock button. operation. after lock. Verify if ignition switch position Ignition switch is not Change the ignition 8 in OFF position (status) is in any switch to OFF status.

7 Status other than OFF. Verify the shift selector is in Park position. Confirm in BCM Data Monitor: The vehicle shift Shift selector may 9 selector is not in look to be in Park but PN Switch = ON. Park position. is not. (with shift selector in Park). If PN switch = OFF, diagnose further with ESM. 3/5 NTB14-012e Supplemental Diagnosis Table (cont'd). Confirmation Possible Cause Resolution of Cause Confirm in BCM Data Monitor: Shift selector release Detent SW = OFF. button is not in (when release button 10 released (un-pressed). - is not pressed). position. If Detent SW = ON, diagnose further with ESM. Devices inside the Environmental factors vehicle may cause RF. Remove all devices block, reduce, or interference, such as that may cause RF. 11 scramble signal after-market alarms, interference inside the strength from Intelligent highway toll passes, vehicle.

8 Key to BCM. cell phones or garage door opener remotes. The Engine does not Adjust / replace stop Start using lamp switch. Stop lamp switch is the RES misadjusted or Stop lamp switch Confirm switch feature inoperative, giving a adjustment may not operation using ABS. (see steps 12 stop lamp switch ON be within specification. Data Monitor: a-d on signal (or brake pedal Stop Lamp SW = OFF. page 2) is applied). (with brake pedal released, not pressed). Check as needed: Verify the hood is closed. Confirm the hood switch connection is secure. Hood may not be Confirm hood 13 Hood is open. completely closed. switch operation using IPDM Data Monitor: Hood Switch-2 =. ON (when hood is closed). Adjust / replace switch. 4/5 NTB14-012e Supplemental Diagnosis Table (cont'd). Confirmation Possible Cause Resolution of Cause Check the Security Security system is system activation by Turn OFF/deactivate currently activated trying to Start Engine the Security system (activation keeps normally (with push- (unlock doors with Engine from starting).))

9 The Engine 14 button ignition switch). Intelligent Key). If condition persists, does not Note: The horn may Note: The Engine will diagnose further using Start using not be heard and lights not Start with Security ESM. the RES may not be flashing. system activated. feature (see steps RES can only operate Exit the vehicle WITH. a-d on RES is attempted from from outside the the Intelligent Key, lock 15 within the vehicle. vehicle the doors, and within 5. page 2). with doors locked. seconds activate RES. Clear DTC(s). Specific DTCs may with C-III plus. Confirm with C-III plus prevent RES from If DTC(s) persist, 16 operating: B261B, that no DTCs are perform further stored. B26FE, B26FD diagnosis using the ESM. AMENDMENT HISTORY. PUBLISHED DATE REFERENCE DESCRIPTION. February 19, 2014 NTB14-012 Original bulletin published July 7, 2014 NTB14-012a Bulletin supersedes NTB12-084.

10 January 5, 2015 NTB14-012b APPLIED VEHICLES section revised Title, and APPLIED VEHICLES and SERVICE. June 20, 2016 NTB14-012c INFORMATION sections revised July 27, 2016 NTB14-012d Supplemental Diagnosis Table revised APPLIED VEHICLES section, Supplemental August 13, 2019 NTB14-012e Diagnosis Table, and page 2 revised 5/5 NTB14-012