No. POLICY NAME Standards for RTOs Procedures Forms ...

1 SRTO 2015 Mapping Example No. POLICY name Standards for rtos Procedures Forms 2015 . Secondary Specifically 1 Access and Equity 6 Nil Nil 2 Appeals , , , , , , , 1. Initial review of appeal Appeal Lodgement Form 2. Lodgement of appeal Appeal Progress form 3. Processing an appeal 4. Conduct Reassessment 5. Finalising the Appeal 6. Referral to External Arbitrator 3 Assessment , , , , , , , 1. Assessment Submission Assessment Received Register 2. Observable Assessment Training Assessment Outcome Form Environment Trainee Visit Form 3. Observable Assessment . Workplace Environment 4 Audit , , , , 1. Internal Audit Audit Schedule Register 2. External Audit 5 Client Information , , , , , Client information matrix register 6 Complaints , , , , , , 1.

2 Initial review of complaint Complaint lodgement form 2. Lodgement of complaint Complaint progress form 3. Processing the complaint Complaints register 4. Referral to external arbitrator 5. Finalising the complaint 7 Continuous Improvement , , 1. Submit CI Request Continuous Improvement Request form 2. CI Management Review and Continuous Improvement Register approval 3. Implement CI Action 4. Management approval of changes 5. Implementation and communication 6. Trial and Review CI. 8 Enrolments , , , , , , 1. Initial enquiries Enrolment form 2. Follow-up Initial enquiry Course withdrawal/transfer form Map_Standards RTO Version 2015 1. SRTO 2015 Mapping Example No. POLICY name Standards for rtos Procedures Forms 2015 .

3 Secondary Specifically 3. Processing course enrolments Client file note 4. Client withdrawal/deferral Group booking form Client induction checklist Training plan form 9 Evaluation , , , , , 1. Seeking client course evaluation Course evaluation form (F2F) Trainer evaluation form 2. Seeking client course evaluation Client assessment evaluation form online Assessor evaluation form 3. Seeking staff evaluation Course report form 4. Collate evaluation feedback Employer questionnaire 5. Continuous improvement Learner questionnaire 10 Financial Management , , , Asset register Schedule 6 Suppliers register 11 Issuing Certification , , , , , 1. Issuing Replacement certification Certification Issuance Authority form Schedules 4 & 5 documentation Replacement certificate request form 2.

4 Authorisation by Director 3. Processing certification documentation 4. Processing payment 5. Issuing certification documentation 6. Authorisation by Dir Director 7. Processing certification documentation 12 Legislation Compliance , Legislation Register 13 Management of RTO , , , , , , 1. Compliance management Business support suppliers register , , , , , 2. Business management Schedule 3. 14 Marketing , , , , 1. Development of marketing Marketing materials checklist Schedule 4 materials Map_Standards RTO Version 2015 2. SRTO 2015 Mapping Example No. POLICY name Standards for rtos Procedures Forms 2015 . Secondary Specifically 2. Authorisation of marketing materials 3. Implementation of marketing materials 15 Partnering , , , , , 1.

5 Development, modification of Partnering agreement template agreement template MOU Register 2. Completion of written agreement with Third party provider 3. Monitoring the agreement with Third party provider 4. Termination of written agreement with Third party provider 16 Privacy 1. Client access to own records Privacy disclosure form 2. Client allowing access of their Photo consent form records to a third party 17 Recognition , , , , , 1. RPL / RCC application Credit transfer application form 2. Credit transfer application RPL Application form 18 Records Management , , 1. Course records & file Training Attendance Form Schedule 5 2. Corporate client records & file Course File Checklist 3. Client records & file Client File Checklist 4.

6 Staff records & file Corporate Client File Checklist 5. Archiving records Staff File Checklist Archive Register Form Course Checklist Form Nomad File Visit Records Form Client File Note Archive Register 19 Refunds 1. Lodgement of refund by client Refund request form 2. Refund of fees due to course Refund request register cancellation Map_Standards RTO Version 2015 3. SRTO 2015 Mapping Example No. POLICY name Standards for rtos Procedures Forms 2015 . Secondary Specifically 3. Management approval for refund 4. Finalise a refund request processing the refund 20 Staff POLICY , , , , , , , Staff personal details form , , , , Staff file not form , , , , Trainer/assessor competency mapping Schedule 1 Staff induction checklist form Staff induction Session sign-off Staff file checklist Trainer observation assessment form Trainer professional development register Trainer qualification register Trainer professional development plan Direct supervision record form Direct supervision plan 21 Training and Assessment , , , , , , , , , TAS Template Strategies and Resources Industry Consultation form Mapping document template Resource development progress form Training Resource Register.

7 22 Training Delivery , , , , , , , 1. Scheduling and Set-up of Courses Course Checklist form 2. Conducting Training Course Nomad File form Course report form Course Evaluation form Trainer Evaluation form Client assessment evaluation form Assessor evaluation form Course file checklist Map_Standards RTO Version 2015 4. SRTO 2015 Mapping Example No. POLICY name Standards for rtos Procedures Forms 2015 . Secondary Specifically Group Booking enquiry form Delivery sites register 23 Transition of Training , , , , , 1. Amendment to scope of delivery Transition qualification form Packages 2. Transition of clients 24 Validation , , , , , , , 1. Validation planning Validation form , , , 2. Organising validation meeting Validation meeting register Schedule 2 3.

8 Conducting the validation meeting 4. Processing validation meet outcomes 25 Workplace Health & Near miss form Safety Incident report form Map_Standards RTO Version 2015 5.