1 CANADA. Supplier Partner Standards_. Updated August 24, 2018 full line Store (FLS) & rack SECTION 1 INTRODUCTION .. 5. Our Strategy .. 5. How to Get Started .. 5. How to Use This Manual .. 6. Nordstrom Supplier Contact Information .. 7. Canadian Resources .. 8. Children's Safety Requirements .. 9. Nordstrom Partnership Guidelines .. 14. vendor Administered Quality Procedures .. 17. Labeling .. 18. SECTION 2 EDI REQUIREMENTS .. 22. Required Electronic Documents .. 22. EDI Sender/Receiver ID's .. 23. UPC Catalog .. 24. Advance Ship Notice (ASN) Requirements .. 25. SECTION 3 INVOICING, CLAIMS & OFFSET FEES .. 27. Invoice Requirements .. 27. Invoice and Claim Inquiries .. 28. EFT Payment and EDI 820 Payment Remittance 29. Expense Offset Policies .. 29. EDI Non-Compliant Inquiries .. 30. PO Violation .. 31. SECTION 4 full - line STORES (FLS) FLOOR READY .. 32. FASTRAK.
2 32. FLS UPC/Retail Ticketing Policies .. 32. FLS Ticket Requirements .. 32. Approved Ticket Providers .. 33. Approved Care Label Providers .. 33. FLS Ticket Samples .. 34. Return Hang Tags .. 37. FLS Hanger Requirements .. 38. Approved Hanger Providers .. 39. SECTION 5 rack FLOOR READY .. 40. FASTRAK .. 40. rack UPC/Retail Ticketing Policies .. 40. rack Ticket Requirements .. 40. rack Return Hangtags .. 40. Approved Ticket Providers .. 41. rack Ticket Samples .. 42. rack Hanger 43. SECTION 6 PACKAGING, PACKING AND CARTON LABEL REQUIREMENTS .. 45. General Packing Specifications .. 45. Packing Merchandise .. 45. Product Type Specifications .. 45. Master Packing .. 48. Packing Slip Requirements .. 48. Store Pack 48. Bulk-Pack orders .. 49. Carton Specifications .. 50. Shipping Carton Testing .. 50. Carton Label Requirements for NON-EDI Shipments .. 51. GS1-128 Shipping Label.
3 52. SECTION 7 RESERVE STOCK (RS) GUIDELINES .. 55. vendor Compliance RS .. 55. Folding Guidelines RS .. 55. Packaging and Labeling Requirements RS .. 55. Polybags for Folded & Flat Merchandise RS .. 56. Polybags for Hanging Merchandise .. 58. Shipping Carton Specifications - RS .. 60. Sealing and Marking Cartons - Reserve Stock .. 60. Shipping Carton Suppliers - RS .. 61. SECTION 8 MISCELLANEOUS 62. Notice of Disclaimer .. 62. Alterations .. 62. Gift Acceptance Policy .. 62. Glossary of Terms and Definitions .. 62. SECTION 1 INTRODUCTION. Our Strategy At Nordstrom , our vendor /supplier relationships have always been a very valuable part of our business. We are dedicated to ensuring our supplier standards are in agreement with the current direction of the retail industry. We support Industry-wide technologies that utilize Universal Product Code ( ), Electronic Data Interchange (EDI), Voluntary Inter-Industry Commerce Standards (VICS), and the GS1.
4 CA standards. Through the use of this technology and guidelines, Nordstrom can expedite merchandise through the Supply Chain ensuring an expedited flow from partners to the selling floor, better management of inventories, increased sales and enhanced customer service. This, in turn, will allow us to continue to build a more successful and mutually profitable partnership with our suppliers. Our required standards meet basic industry practices. Your partnership is critical in making this technology work successfully. How to Get Started What is EDI? EDI stands for Electronic Data Interchange. It is the computer-to-computer exchange of business documents between companies, using a public standard format. Rather than sending paper via fax or mail, users of EDI can exchange business data directly between computers. Attention New Suppliers To comply with our program, you must meet all of the requirements for doing business.
5 If you do not have your technology program in place, please contact EDI Setup team at (877) 444-1313 option 2. We expect all shipments to follow the basic industry standards as outlined in this manual. Non-compliance will result in expense offset fees. See the Expense Offset Policies document found on Industry Standard References There are many resources for helping an organization use EDI. The table below lists a few of the organizations that can help companies get information in preparation to do EDI. UPC Ticket Format & Marking Guidelines GS1 Canada VICS EDI Mapping Guidelines Voluntary Inter-industry Commerce Standards (VICS) Guidelines for Floor Ready Merchandising NRF Color & Size Codes National Retail Federation (NRF) Standard Color & Size handbook 5|P a g e How to Use This Manual This manual is intended to outline the standards vendor /supplier partners must follow when doing business with Nordstrom Inc.
6 This manual contains our merchandise technology, purchase order, and accounts payable policies. See the Routing Guide for distribution and transportation. Nordstrom Supplier Standards Manual applies to: Nordstrom , Inc. and Nordstrom Canada Retail, Inc. Note: The information in this manual is updated periodically and can change without notice. We do not recommend that you print any section of this manual. Please refer to the online version of the Supplier Standards found at to make sure you have the most current information available. Requirements & Responsibilities Summary This manual includes all requirements for suppliers doing business with Nordstrom : Adhere to Purchase Order Terms and Conditions Create EDI documents following the VICS EDI guidelines and the Nordstrom mapping guides Utilize the NRF color and size codes Receive EDI purchase orders Maintain accurate, updated electronic UPC catalog via GXS or InterTrade, our third-party service providers, or other mutually agreed upon transmission method Use Nordstrom specifications for supplier UPC/Price ticketing, including UPC, GTIN (Global Trade Item Number) or EAN barcode Include Nordstrom Canadian retail price on all tickets Invoice via EDI.
7 Comply with Accounts Payable requirements for submitting invoices and related correspondence. Provide an accurate, complete Advance Ship Notice at the carton level and mark all cartons with corresponding valid, GS1-128 shipping container labels Provide VICS Floor Ready Hangers in all applicable merchandise Pack your merchandise according to our packaging instructions Follow our Routing Guide including the use of only approved carriers Provide Automatic Replenishment/Quick Response programs on replenishment items as requested Review our website for updates to the Supplier Standards Once you are EDI 850 compliant, acceptance of purchase orders by means other than EDI will result in an expense offset fee Required EDI Documents 810 Electronic Invoice 850 Electronic Purchase Order 856 Advanced Ship Notice GS1-128 Shipping Container label related to a valid ASN. 997 Functional Acknowledgment 6|P a g e Nordstrom Supplier Contact Information Note: The Supplier teams include all Nordstrom departments that provide input to our website , this includes the groups listed below.
8 Future Updates and Communications Nordstrom 's Standards can be viewed or downloaded from our supplier website, Please review it periodically for emergency updates. Current updates will be posted under vendor Communications on the homepage'. Supplier Hotline (877-444-1313) between the hours of 8:00 AM and 4:00 PM Pacific Standard Time, Monday through Friday. Floor Ready Management, select option 1 or email For inquiries regarding: Hangers, Tickets, Packaging, Carton Size, Carton Labels and ASN questions EDI Setup, (non-technical) select option 2 or email For inquiries regarding: non-technical EDI Setup (dropship suppliers email EDI Group, select option 3 or email For inquiries regarding: Technical Transmission of Data, EDI Mapping, Missing PO and FA research for initial EDI Setups contact EDI Setup team Transportation, select option 4 or email select option 1 for questions regarding the Routing Guide (Routing, Carriers, Store/DC List).)
9 Select option 2 to schedule a Volume Load Pick Up select option 3 for questions regarding Freight Agreements select option 4 for questions regarding Freight Chargebacks Accounts Payable, select option 5 contact information found on For inquiries regarding the amount or timing of invoices, checks, claim cost differences, or any other accounts payable related issues and charges, please visit Nordstrom 's AP vendor Inquiry at first. If after using the web, assistance is still needed, please send inquiries and web findings to the corresponding vendor Representative in our Accounts Payable Department. For a listing of the Accounts Payable vendor Reps, please see the 'Contact Us' section of the website. Supplier Portal Contact Information - If suppliers are in need of setting up initial access to the Portal or having problems with access, please email If a supplier needs to be set up with access to Nordstrom sales data via the Supplier Toolkit please email they will also be able to help with any general inquires or access issues.
10 Note: There is a $100 fee per supplier to access this information. vendor Correspondence Expense offset fee disputes must be inquired on within 60 days of the weekly summary (as information becomes limited after 3 months). We encourage suppliers to inquire weekly to the expense offset summaries sent from the Offset Fees shared mailbox at Do not accumulate offset fees for inquiry on monthly, quarterly, etc. basis as we can only research up to 60 days. Pictures of non-compliance are not provided. 7|P a g e Canadian Retail Resources The following references are provided by Nordstrom to you as a courtesy. The information contained within this document should not be taken as legal advice or as a legal guide to your situation or to any law, statute, or dealings with public authorities. This list is not comprehensive and is not intended to reflect all applicable Canadian regulations for any particular products.