NSW Responsible serving of alcohol - course handbook

1 Copyright notice Version: Date modified: 8 March 2022 State of New South Wales through Liquor & Gaming NSW 2019. Liquor & Gaming NSW has provided this work to certain training organisations for the purpose of training persons intending to work in the NSW liquor industry. Those training organisations may modify, update, and use this work solely for that purpose. All other users must contact Liquor & Gaming NSW for permission to use this work, except as permitted by the Copyright Act 1968 (Cth). This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives International License. See full terms and conditions at Attribution: You must always provide credit to Liquor & Gaming NSW.

2 Non-Commercial: You must not use the material for commercial purposes. No-Derivatives: You must not distribute modified versions of the work. You may freely link to the publication on a NSW Government website. Disclaimer This work has been produced by Liquor & Gaming NSW (L&GNSW) to support learning by providing knowledge requirements under NSW State liquor laws for employees in the sale, supply or service of alcohol . The information is current at the date of writing (stated above). You are reminded that the relevant laws and policies will change over time, and that you must make your own enquiries before relying on information in this work. Version Date Created Created by 28 April 2020 Liquor & Gaming NSW 22 January 2021 Liquor & Gaming NSW 8 March 2022 Liquor & Gaming NSW Contents Introduction.

3 1 Welcome to the Liquor & Gaming NSW RSA training .. 1 Purpose of the training .. 2 Why do I need to complete RSA training? .. 3 Module 1: NSW liquor laws .. 4 Introduction .. 4 Module 1 - key topics .. 4 What is RSA? .. 5 History of RSA .. 5 Why was RSA introduced? .. 6 How does RSA help? .. 7 NSW liquor laws .. 7 Liquor Act 2007 .. 8 Liquor Regulation 2018 .. 10 Prescribed Precincts .. 12 Cumulative Impact Framework .. 13 Liquor licensing in NSW .. 15 Licence types .. 15 Promoting live music and performance venues .. 16 Enhanced same day delivery framework .. 17 Licence conditions .. 19 Understanding licensing conditions.

4 19 NSW regulatory authorities .. 19 Liquor & Gaming NSW .. 20 Independent Liquor & Gaming Authority .. 20 NSW Police Force .. 21 Module summary .. 21 Module 2: Intoxication .. 22 Module 2 key topics .. 22 Law relating to 22 What does the law say? .. 22 What does this mean for you? .. 23 Penalties for serving an intoxicated person .. 23 Assessing intoxication .. 24 What is intoxication? .. 24 NSW definition of intoxication .. 25 Reasonable belief .. 25 Signs of intoxication .. 26 Erratic drinking patterns .. 27 alcohol and other drugs or medications .. 27 Conditions that exhibit similar signs to intoxication .. 28 Preventing intoxication.

5 29 Steps to prevent intoxication .. 29 Provide accurate information to customers .. 30 Standard drinks .. 30 Know your customer .. 32 Early intervention .. 32 Encourage Responsible drinking .. 32 Free drinking water .. 33 Non-or low- alcohol beverages .. 33 Food options .. 34 Refusing service .. 34 Identify customers to whom service must be 34 Troublesome or disorderly customers .. 35 Options to refuse service .. 35 Work as a team .. 35 How to refuse service .. 36 Steps to refuse service .. 37 Ensure the customer s safety .. 37 Refused customers their responsibilities .. 38 Fail to Quit .. 38 Barring and banning.

6 39 Module summary .. 40 Module 3: Minors .. 40 Module 3 key topics .. 40 Laws relating to minors .. 40 What does the law say? .. 40 Statutory defence .. 41 What does this mean for you? .. 41 Penalties for serving minors .. 41 When is a minor allowed inside licensed premises? .. 42 Who is a Responsible adult? .. 43 Secondary sales/supply .. 43 Penalties for secondary supply .. 44 Monitoring and preventing underage drinking .. 44 Proof of age .. 44 Acceptable proof of age documents .. 45 Checking customer thoroughly .. 45 Checking a Digital Driver Licence .. 47 False ID procedure .. 47 Refusing alcohol service to minors .. 48 Schoolies.

7 48 Module summary .. 49 Module 4: Harm minimisation strategies and approaches .. 49 Module 4 key topics .. 49 Mandatory strategies to minimise harm in NSW .. 49 Mandatory training .. 50 Trading hours .. 50 Staffies .. 51 Small Bars .. 51 Standard trading hours .. 52 Signage .. 53 Advertising and promotions .. 55 Remote sales .. 56 Enhanced regulation of same day delivery .. 57 Best practice strategies to minimise harm in NSW .. 57 Plan of management .. 58 House policy .. 58 Other business policies and procedures .. 58 Incident registers .. 59 RSA marshals .. 59 Liquor accords .. 60 Voluntary signage .. 60 61 No gang colours.

8 61 Best practice frontline worker strategies .. 62 Module summary .. 62 Module 5: Compliance and enforcement .. 63 Module 5 key topics .. 63 Compliance and enforcement in NSW .. 63 Identifying non-compliance .. 63 Investigation and 64 Possible penalties .. 64 What can enforcement action mean for you and your employer? .. 65 Regulatory schemes ceased on 1 January 2021 .. 65 Violent Venues scheme .. 65 Three Strikes scheme .. 66 Minors Sanctions scheme .. 66 Incentives and demerit points system .. 66 Old Strikes .. 67 What does this system mean for you and your employer? .. 69 Module summary .. 70 Next steps .. 71 Additional training.

9 71 Responsible Conduct of Gambling (RCG) training .. 71 Privacy training 71 Licensee and Advanced Licensee training .. 71 Getting your competency card .. 72 Renewal of NSW competency cards .. 72 Minors and NSW competency card .. 72 Key resources .. 73 RSA videos .. 73 TNSW Responsible Service of alcohol course handbook 1 Introduction Welcome to the Liquor & Gaming NSW RSA training This course handbook includes an introduction, a detailed breakdown of the five modules, and an explanation of the next steps to finalise your licence. Introduction Session 1: NSW liquor laws Session 2: Intoxication Session 3: Minors Session 4: Harm minimisation strategies and approaches Session 5: Compliance and enforcement Next steps TNSW Responsible Service of alcohol course handbook 2 Purpose of the training The purpose of Responsible Service of alcohol (RSA) training is twofold: 1.

10 To ensure that you have the knowledge and skills to meet your responsibilities under the law 2. to understand and appreciate the importance of your role as a staff member in the NSW liquor industry Whether you are a bar attendant, a restaurant server, a retail assistant in a bottle shop, security personnel, or working in any other role within the liquor industry, Responsible service of alcohol is about meeting your responsibilities under the NSW liquor laws and helping to minimise alcohol -related harms. By joining the liquor industry, you ll have the power to positively impact your workplace, your customers, and the broader community when you promote the sale, service and supply of alcohol in a Responsible and professional manner.