NUMBER: 17-002-14 GROUP: Rear Suspension …

1 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler group : rear Shock Absorber Low Speed Rattle Chuckle NoiseOVERVIEW:This bulletin involves replacing both rear shock upper :2011-2014 WKGrand Cherokee2014 WDDurangoNOTE: This bulletin applies to WK vehicles built on or before April 15, 2014 (MDH0415XX) equipped with Normal Duty Suspension (sales code SDA) plus RearLoad Leveling Suspension (sales code SES) or Export Tuned Suspension (sales code SDM) plus rear Load Leveling Suspension (sales code SES).NOTE: This bulletin applies to WD vehicles built on or before Feb 12, 2014 (MDH0212XX) equipped with ECO Suspension III (sales code SD2) plus rear LoadLeveling Suspension (sales code SES).SYMPTOM/CONDITION:The rear shocks may produce a rattle chuckle noise while driving over bumps at lowspeed.

2 The noise is more prevalent at higher shock :If the customer describes the symptom, perform the Repair Kit - Shock MountingSPECIAL TOOLS/EQUIPMENT REQUIRED:NPNL isle 20400 universal shock absorber tool or equivalentREPAIR PROCEDURE:NUMBER: 17-002-14 GROUP: rear SuspensionDATE:July 01, 20141. Test drive the vehicle over bumps at low speed while listening for a rattle chucklenoise coming from the rear shocks. If the noise is not immediately detected continuedriving over bumps long enough to warm the rear shocks internal temperature. Was arattle chuckle noise identified as coming from the rear shocks?a. YES>>> Replace both rear shock mounts. Continue with the Repair ProcedureStep# NO>>> This Bulletin does not apply. Further diagnosis is Remove both rear shocks from the vehicle. Refer to the detailed service proceduresavailable in DealerCONNECT> TechCONNECT under: Service Info> 17 - RearSuspension> SHOCK ABSORBER, Suspension > : Do not use any type of pliers on the chrome machined surface ofshock/strut rod to assist in the disassembly/assembly of shocks orstruts.

3 Use only tools designed to hold the shock/strut rod stationarywhen servicing shock or strut : Never use impact or high speed tools to remove the shock rod to the shock internal bearings can Use the 6 mm oval/double-D shock absorber shaft socket tool to hold the shockabsorber shaft from turning, while using the 15 mm shock absorber nut socket tool toremove the shock upper mount nut (2) (Fig. 1).4. Remove the washer (3) below the nut and remove the shock upper mount (4) (Fig. 1).Fig. 1 Shock Upper Mount Disassembly1 - rear Shock Absorber2 - Nut3 - Washer4 - Upper Mount17-002-14-2-5. Assemble the NEW shock absorber upper mount components following the ordershown in (Fig. 2).NOTE: The upper bushing (4) MUST be assembled with the cupped end facing downtoward the shock absorber lower bushing (2). The flat (NOT cupped) end ofthe upper bushing (4) MUST face up and contact the washer (5).Fig. 2 Shock Upper Mount Assembly1 - rear Shock Absorber2 - Lower Bushing3 - Upper Mounting Bracket4 - Upper Bushing5 - Washer6 - Nut6.

4 Install the shock absorber upper mount assembly (1) onto the shock absorber shaft (2)(Fig. 3)-3- 17-002-14 Fig. 3 Shock Upper Mount Installation1 - Upper Mount Assembly2 - shock Absorber ShaftCAUTION: Do not use any type of pliers on the chrome machined surface ofshock/strut rod to assist in the disassembly/assembly of shocks orstruts. Use only tools designed to hold the shock/strut rod stationarywhen servicing shock or strut : Never use impact or high speed tools to remove the shock rod to the shock internal bearings can Install the washer (1) and nut (2) by hand onto the shock absorber shaft. (Fig. 4).8. Use the 6 mm oval/double-D shock absorber shaft socket tool to hold the shockabsorber shaft from turning, while using the 15 mm shock absorber nut socket tool totighten the shock upper mount nut (2) to 28 N m ( ft. lbs.) (Fig. 4). 17-002-14 -4-Fig. 4 Shock Upper Mount Fastening1 - Washer2 - Nut9. Install both rear shocks to the vehicle. Refer to the detailed service proceduresavailable in DealerCONNECT> TechCONNECT under: Service Info> 17 - RearSuspension> SHOCK ABSORBER, Suspension > :Reimbursable within the provisions of the ALLOWANCE:Labor OperationNo:DescriptionSkill CategoryAmount02-15-18-91 Mount, rear Shock Upper - Road Test(1 - Semi-Skilled)4 - , rear Shock Upper - Road Testand Replace Both Sides (1 -Semi-Skilled)4 - CODE:ZZService Action-5- 17-002-14