OFFICE OF THE PUBLIC SERVICE COMMISSION …

1 OFFICE OF THE PUBLIC SERVICE COMMISSION The OFFICE of the PUBLIC SERVICE COMMISSION is an equal opportunity, representative employer. It is the intention to promote representivity (race, gender and disability) in the PUBLIC SERVICE through the filling of positions. Candidates whose appointment/transfer/promotion will promote representativeness will therefore receive preference. Persons with disability are especially encouraged to apply. An indication of representativeness profile by applicants will expedite the processing of applications. APPLICATIONS : Forward your application, stating the relevant reference number to: The Director-General, OFFICE of the OFFICE of the PUBLIC SERVICE COMMISSION , Private Bag X121, Pretoria, 0001 or hand-deliver at ABSA Towers, corner Pretorius and Lillian Ngoyi Streets, Pretoria, for attention: Mr M Mabuza or you can email your application to CLOSING DATE : 2 March 2018 @ 15h45 NOTES : Applications must be submitted on Form obtainable from any PUBLIC SERVICE department and should be accompanied by a recent updated comprehensive CV, certified copies of qualifications, Identity Document and driver s license.

2 Should you be in possession of a foreign qualification(s), it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). The successful candidate will be required to obtain a top secret clearance issued by the State Security Agency. The OPSC will verify the qualifications and conduct reference checking on short-listed candidates. Correspondences will be limited to shortlisted candidates. Shortlisted candidates will be subjected to a practical test. If you have not been contacted within 3 months of the closing dates of this advertisement, please accept that your application was unsuccessful. Please take note that late applications will not be accepted.

3 POST : EARLY RESOLUTION OFFICER REF NO: ERO/02/18 SALARY : R183 550 - R216 216 per annum (Salary Level 6) CENTRE : HEAD OFFICE , PRETORIA REQUIREMENTS : A National Diploma (New NQF level 6) qualification in PUBLIC administration, social sciences or law An Advanced Certificate in Customer Contact Centre Operations will serve as an advantage Language Proficiency in Afrikaans, isiXhosa and isiZulu 2-3 years experience in a call center environment, administration or investigations Operational knowledge of Microsoft OFFICE Suite, including Word, Excel, PowerPoint and Outlook Telephone etiquette and report writing skills Interviewing skills An assertive, trustworthy professional with integrity Good interpersonal relations Problem solving Ability to work independently.

4 Under pressure and as part of a team Basic investigation skills Knowledge and skills in Administration Organizing information and data Knowledge of legislation/Regulations the Constitution of South Africa, Promotion of Administrative Justice Act, Promotion of Access to Information Act and Prevention and Combating of Corrupt Activities Act DUTIES Receive complaints from callers/whistle-blowers via telephone, e-mail, fax and website Obtain relevant information by asking clarifying questions with the use of OPSC template. Request documentation where available and conduct appropriate follow-up where necessary Refer/advice the callers to report cases which falls outside the mandate of the PSC to other avenues Provide callers with NACH reference number for feedback purposes Summarizing and generating case reports using the Case Management System.

5 ENQUIRIES : MR MJ MUDAU TEL : 012 352 1038