OmniPCX Enterprise Summary Specifications

1 Alcatel OmniPCX EnterpriseSummary Specifications > 2 ALCATELto become the most awarded IP Telephony system in the world? It takes a century of engineering excellence and listening to customers to deliver the Alcatel OmniPCX Enterprise ,a communications solution empowers everyone in your business through architectural flexibility. The OmniPCX Enterprise providesconsistent features to all users over all media, whether they re working on your premises, on the road, or even from offers a contact center with intelligent networkingand superior customer interactionthroughmultimedia enables an agile workplacewith distributed knowledge, flexible deployment of new applications, and costsavings all in offers simplified managementthat is always on and is accessible from any Web browser. It has theability to manage users, resources, and services across the entire delivers headquarter survivability to the branch.

2 Provides moveable software licensesthat allow you to move your licenses anywhere, anytime, across your is a highly scalable (6 to 50,000 users) and flexible systemthat allows you to evolve your legacy systemsas your needs dictate protecting your existing IP Telephony has won the most awards because in addition to all of these benefits it offers hundreds of otherfeatures and capabilities. The Alcatel OmniPCX Enterpriseis the world s most advanced, future-proofcommunications system that offers risk-free migration to IP without compromising on features. What does it takeALCATEL 3 >Alcatel OmniPCX EnterpriseSoftwareClient-serverChorus MIX micro kernel operating systemSQL/CQL databaseUNIX System V compliantLinux LILO/GRUB compliant* Linux Red Hat* & Mandrake Enterprise technology offers:Distributed hardwareProcessingSwitchingPower supplyAuxiliaryNative Ethernet connectivityMain CPU duplication available in all configurations (inside Media Gateway or LAN attached)Optimized hardware for IP only and multiple remote site designs CabinetsAlcatel OmniPCX Enterprise RM1 (19" rack)Three modular slots (stackable up to 3 with RM3)Takes optimized hardware modules (or/and e-CS communication server) mmHeight mmWidth mmAlcatel OmniPCX Enterprise RM3 (19" rack)Nine modular slots (stackable up to 3 with RM1)Takes optimized hardware modules (or/and e-CS communication server)Depth mmHeight mmWidth mmAlcatel OmniPCX Enterprise Voice Hub (19" rack)

3 ACT four slots, expandable to eightIntegrated power supplyIntegrated maintenance modemDepth mmHeight mmWidth mmWeight kgAlcatel OmniPCX Enterprise M2 (cabinet)1 ACT 28 or 2 ACT 14 Depth mmHeight mmWidth mmWeight kgAlcatel OmniPCX Enterprise M3 (cabinet)2 ACT 28 or 2 ACT 14 Depth mmHeight mmWidth mmWeight kgAlcatel OmniPCX Enterprise WM1 (cabinet)Width kgPower supply: 110 V/48 V, 220V/48V NormsUL/CSAFCC/IC compliancePart 68CS-03*Release Linux supported using Optimized Hardware or Appliance Server (IBM, etc.).All information relates to Alcatel s OmniPCX Enterprise s UNIX and Linux based architectures. For more information on any functionality differences,please contact local sales representatives.> 4 ALCATELR eflexes phonesAlcatel 4035 Advanced ReflexesAlcatel 4020 Premium ReflexesAlcatel 4010 Easy ReflexesAlcatel 4004 First ReflexesAlcatel 4035 IP Advanced e-ReflexesAlcatel 4020 IP Premium e-ReflexesAlcatel 4010 IP Easy e-ReflexesReflexes plugwareAlcatel 4095 analog line plugwareAlcatel 4093 ASY asynchronous , HayesRate EAlcatel 4098 IP Reflexes phone enabler gives you a simple upgrade to digital ReflexesIP voice & G729a compression compliantSNMP agent (MIB2)DHCP client10/100 switch function (allows PC to be attached to phone)QoS: RTCP monitoring IEEE , ToS, DiffServPower AC or gateway and internal Gatekeeper servicesIntegrated in optimized hardware or appliance server (IBM etc.)

4 Supports the use of Alcatel UA based IP phones, third party SIP phones and any devicesSIP Proxy and SIP Client registration using embedded Gateway registration and translation of into IPModules adding keys to a telephone setAlcatel 4090 M: 20 keysAlcatel 4090 L: 40 keysReflexes TelephonesThe Alcatel Reflexes telephones are easy to use and offer a rich set of features that simplify andempower communications. Alcatel offers a complete line of IP and digital Reflexes telephones. Thedigital Reflexes phones are connected by an Alcatel high-speed digital interface at 256 Kbps (3B+D)using standard two-wire telephone OmniPCX EnterpriseALCATEL 5 >Telephony enabled PC Alcatel 4980 PC / Web based telephony softwareIncoming/outgoing call managementPersonal and group phonebookUniversal call-by-name by automatic directories overflowDirectory pop-upCall log (history call files)Visual mailboxMulti-line modeManager/assistantPWT compliantSoft keysCall planningCall related notesGroupware servicesNetMeeting compliantTAPI, MAPI, DDE, , LDAPI nter-working with Lotus Notes & M/S OutlookKit/library for developers such as Alcatel s XML Telephony API (Computer telephony integration)Alcatel 4961 TAPI Middleware for PC workstationAlcatel TAPI Premium Server.

5 TAPI / phones advanced services (IP, Wireless, Analog, or Digital)Absence messageAdjustable handset volumeCall-by-name: internal and external userCentralized directory, spelling and syntax adjustmentCall-by-name can be used in all communication contexts(direct call, inquiry, and more)Caller name displayConditional/unconditional differentiated forwarding of multiple directory numbersContextual voice promptsFixed function keysHands-freeHeadset capabilityHelp keyIndividual customizationInformative iconsInteractive guidance with soft keysLanguage synchronization: display, voice prompts, and voice mailLoudspeaker announcementMulti-line: multi-appearance and multi-numbersMultilingual (user choice)Macro commandsMessage waiting indicationMini-text messagesPersonal password for consultation of non-reply personal calls logProgrammable function keySupervision of user/trunk/bundle> 6 ALCATELISDN servicesCalling line identification presentation/restriction (CLIP/CLIR)Digit-by-digit dialing modeEnd block dialing (digit correction possible)ISDN identification (CLIP) converted into nameISDN mini-text messages (carrier dependent)Malicious call identificationStorage of unanswered calls with date, time, and callbackSub-addressingManager-assistant teamAccess to manager s voice message headers from assistant's telephoneFiltering scenario allocation to designated assistantFlexible configuration.

6 Multiple manager/assistant teamForwarding of private lineImmediate forwarding of manager telephone to assistant activated by manager or assistantManager-assistant specific on-line text-messagingManager discreet listening (on filtered lines only)Overflow assistant in case of main assistant absencePrivate linesMain assistant absence notification and overflow assistantSelective filtering (scenarios)Teamwork configurationCommon/exclusive holdGroup call pick-upHunting groupsLog-on, log-offManageable ring indicatorManageable waiting queueAlcatel OmniPCX EnterpriseALCATEL 7 >Standard telephone featuresSpeed dialing Account code chargingAppointment reminderAssociate (definition, modification by user)Automatic call-back on busy trunk/bundle/network linkAutomatic call-back on free/busy extensionBroker s callCall forwarding unconditional on busy/no reply to extension, hunting group, voice mail, operator, paging, pick-upCall waiting indicationCalling line identification restriction for internal callsCamp on busy telephone/hunting group/voice mailConditional external forwarding (busy or no reply)Waiting callControlled private call by PIN code and password (optional)Distinctive ringing according to hierarchical levelsDo not disturbGeneral night serviceHunting group (fix head, cyclic, longest idle time, parallel)

7 Immediate forwardingIndividual holdIndividual directoryInternal/external music on holdInternal/external inquiry callIntrusionLast internal/external number redialLocal and external callMoving serviceMulti-line selective forwardingMultiple conference callMultiple call protectionMulti-tenant services:Speed dialing numbers per entityCalling line identificationIntegrated auto attendant services per entityPresentation (CLIP) per entityGreeting message per entityMusic on hold per entityNight service per entityOver dialingPersonal code modificationPriority callStore and redial external numberSubstitutionThree-party conferenceTransfer in conversation on free/busy telephone29 party meet me conferenceVoice prompts on/off per telephoneVoice message deposit on forwarded telephoneWaiting call consultation> 8 ALCATELW ireless Reflexes PWT servicesCaller s name displayDial by nameEncrypted communicationsHand-overISDN servicesMini-text messagesMulti-lineRange of gain antennaRoamingPWT serviceVoice mail notification/consultationOptimized radio base stationSix simultaneous communicationsConnectivity 2 x UA interfacesInline poweredPagingConnections handled by the Alcatel OmniPCX Enterprise .

8 ESPA 3 protocolExternal caller waiting on voice promptInternal and external calls transferred to pager:On selectionImmediate forwardNo reply or busyPaging by prefix or suffixUbiquity servicesIntegration of public cellular phoneOne number concept, forward call on caller choice:Voice mailCellular phoneAttendant/assistantRemote access secured by CLIP, access to:Call by nameOffice set managementAlcatel OmniPCX Enterprise regular telephone servicesALCATEL 9 >Alcatel OmniPCX EnterpriseAttendant stationAttendant stationAbbreviated dialingActivation/deactivation of DNDAdd-on moduleAlarm indicationAttendant groupsAutomatic answerAttendant specialization options (individual or group)Busy lamp fieldCall-by-name in all communication situationsCall charge request (carrier dependent)Centralized or distributed attendant in networkCall queuing with indicationCall routing depending on class of traffic, DID,company, or called service (entity)Call waiting with indicationCalled party resourcesCall pick-upCharging recall service (carrier dependent)

9 Chained callChoice of system statusConferenceCreation, cancellation, and modification of abbreviated number with nameCreation, cancellation, and modification of subscribers (name, rights, and more)Discrete call offerDiscrete call offer by mini-text messages on busy/freeReflexes telephoneDTMF over dialingLarge busy lamp fieldFlexible attendant routing time out overflow based oncaller waiting timeHeadset capabilityHold individual or multipleCreate/delete of directory itemsInternal call name/number displayedISDN VIP monitoringLast number redialLine reservationMalicious call identificationManual reservation modeMini-text messagesMulti-tenant servicesOverride on directory numberPagingPasswordPersonal callPriority call (internal/external)Receipt and read charging units and costs (carrierdependent)Record on line on associated entityStatus of calls routed to operatorStore and number redialSynchronized multi-node routing (entity)Time and date displayedTransfer with/without announcementTrunk allotting with barringVIP telephone monitoring> 10 ALCATELI ntegrated greetingIntegrated automated attendantPersonal automated assistant with context-sensitive greetingSynchronized greeting messageVoice and fax mailAutomated attendantCall transferDirect reply on receipt messageExtended recording, and playback control functionFax broadcast, on demand, overflow, store, and forwardGeneral distribution listsGreeting message according to user statusImmediate or supervised transfersMessage acknowledgmentMessage attributes.

10 Urgent, normal, privateMessage notification via light, display, dialing tone, voice prompt, outgoingMulti-languageMulti-user passwordNetworking protocols: Octelnet and AmisPrivate distribution listsRecord on lineShared mail box: home, guest, and assistant mailboxUser-friendly interface on Reflexes telephones via softkeys or via PC-client visual messengerVoice message attached to a faxVoice and DTMF formsWeb access to voice and fax messagesEmbedded software based voice mail for small/medium sites (branch autonomy) known as the Alcatel 4645 Automatic call distribution (ACD) Alcatel OmniPCX Enterprise OmniTouchActive matrix call distributionCall flow based on pilotSkill and cost based distributionConditional pilot overflow on voice mailLook ahead call routingPilot forwarding to other pilotPilot routing to waiting queue according to priorityRouting time scheduleTypes of queues: waiting, help, and dissuasionVirtual pilotIntelligent routingOutbound call managementDirect agent call managementRemaining wait time anno