Online Ordering - Processware Navigator

1 Online Ordering USER TRAINING MANUAL Online Ordering P a g e 1 | 25 Contents 1. Login Screen .. 2 2. Create a User Account .. 3 3. Reset Login Password .. 4 4. Terms and Conditions .. 5 5. Specials Pop Up .. 6 6. Clearance .. 8 7. Price Challenge .. 9 8. Dashboard .. 10 9. Account Queries .. 12 10. Allocation of Payments .. 13 11. Stock Item List .. 14 12. Update Personal Details .. 15 13. Update Store Details .. 16 14. Place Order National .. 17 15. Maintain Sub Users .. 25 Online Ordering P a g e 2 | 25 1. Login Screen Screen Shot: Instructions: 1.

2 Online can be accessed through the following URL/Web address: , which will take you to the above screen. 2. You will be given a unique User Name and temporary Password via email Administrator, to login. On your first login attempt, you will be prompted to change your Password. 3. Should you experience any difficulties in accessing this service, please contact the relevant regional office. 4. If a user has forgotten his/her Password or requires his/her Password to be reset, click on Forgot Your Password? 5. The Reset Login Password screen will pop up. Please refer to page 4. Reset Login Password for further instructions.

3 6. The Login screen will also contain important notices. 7. Upon first time login, you will be prompted to read and accept the Terms and Conditions. Online Ordering P a g e 3 | 25 2. Create a User Account Screen Shot: Instructions: The Main Account Holders can access this screen to request a User Name for the Online system. 1. Please enter your Famous Brands Customer Number and Click on Search. Your Store(s) details will auto populate. 2. Please populate or type the correct information where required, marked with an asterisk (*) 3. Tick the box to confirm information. 4. Enter the Capcha, and then click on Save Changes.

4 5. You will receive an email informing you that your request will be assessed. 6. You will receive a second email with your new login details. 7. If you have been unsuccessful, please contact your Regional Administrator Online Ordering P a g e 4 | 25 3. Reset Login Password Screen Shot: Instructions: 1. Enter the information that is required to Reset / Create a Password. 2. You must ensure that you type in the correct User Name and email, since the system will run a validation on the email. 3. Upon successfully changing the password, the Dashboard screen will appear. This will indicate that you are now logged into the Online Order system.

5 4. If however it is the first time that you logged into the system, the Terms and Conditions screen will pop up over the Dashboard screen. Online Ordering P a g e 5 | 25 4. Terms and Conditions Screen Shot: Instructions: 1. When you Log In for the first time, the Terms and Conditions will appear. 2. You are required to read and acknowledge by ticking the check box. Click on Accept and Exit and you will be able to continue. 3. Please take note that the Terms and Conditions will periodically pop up upon committing an order. Online Ordering P a g e 6 | 25 5. Specials Pop Up Screen Shot: Instructions: 1.

6 Once logged in, the latest generic item specials or announcements will pop up on the screen, as per screen shot above. 2. You can view the specials by clicking the button on the top left corner that reads view all specials . Online Ordering P a g e 7 | 25 3. Screen Shot Populate the quantity block. Select your stores Click on Add to Cart the items will be added to the basket for each selected store. If a selected store reads Not added to stores an e-mail will be sent to Famousbrands to allow the product for that brand. Online Ordering P a g e 8 | 25 6. Clearance Screen Shot Click on Clearance to access the clearance page.

7 Select a brand from the drop down. Clearance items for that Brand will populate. Populate the quantity block. Select your store/s Click add to Cart Items will be added to your basket. Online Ordering P a g e 9 | 25 7. Price Challenge Screen Shot: if you can find this product cheaper, please let us know by using the price challenge tool. If you click on the product, you will view the above screen. Select price challenge and you will view the below screen to provide us with more information. Please populate the information required and click send. Famousbrands will investigate your enquiry and provide you with feedback.

8 Online Ordering P a g e 10 | 25 8. Dashboard Screen Shot: Instructions: Depending on your access, you may be restricted in viewing certain sections of the Dashboard. The following are displayed on the Dashboard: 1. At the top of the screen, you can see the Brand logos. Multiple store owners will see more than one Brand logo. 2. Maintain Users: The main Account Users will be able to access this link to create Sub Users (Please see Maintain Users for instructions). 3. Sign Out: By clicking on this link, you will exit the Online system. 4. A Brand banner will appear across the screen, displaying current Promotions.

9 5. You will be able to View Orders, previously committed. You will only be able to view 50 orders with a drop down to view more. If confirmed order on the dashboard, click on view cart to take you to the brand order screen to view order in the cart. The Date/ time when the order was committed displays. Clicking on the Order Number will enable you to view the content of the order. Online Ordering P a g e 11 | 25 6. My Account: have the following sub sections: (Further information on each section is provided later in this manual) Account Enquiries Allocation of Payments Stock Item List Update Personal Details Update Store Details 7.

10 Quick Video Guide: By clicking on this link, you will be able to view a video on how to use the Online System 8. Online User Manual: By clicking on this link, you will be able to download and view the Online User Manual. 9. Frequently Asked Questions: By clicking on this link, a FAQ screen will populate 10. Reports: By selecting the relevant filters, you are able to view: Order trends Product trends View orders per Brand, per Store, per Location, and date range A system generated report will populate. 11. Contact Us: Regional information will be displayed. 12. At the bottom of the screen, you will be able to view supplier links.