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Only by Center Provided Eligibility Health VA

Sample Only Provided by VA Health Eligibility CenterIMPORTANT PHONE NUMBERS VA Health RESOURCE CENTERA valuable source of Health enrollment information and answers to billing questions1-877-222-VETS (8387) Veterans benefits AdministrationCall to get information regarding your VA claim status, compensa-tion, pension, education, burial and loan guaranty programs1-800-827-1000 National Call Center for Homeless VeteransIf you are homeless or at risk of becoming homeless, make the call1-877-424-3838 Civilian Health and Medical Program (CHAMPVA)Call to find out if your dependents, who are not covered under TRI-CARE, are eligible1-800-733-VETS (8387)

Today’s Veterans receive a Medical Benefits Package, which VA administers through a patient enrollment program. Along with your enrollment in the VA health care system

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Transcription of Only by Center Provided Eligibility Health VA

1 Sample Only Provided by VA Health Eligibility CenterIMPORTANT PHONE NUMBERS VA Health RESOURCE CENTERA valuable source of Health enrollment information and answers to billing questions1-877-222-VETS (8387) Veterans benefits AdministrationCall to get information regarding your VA claim status, compensa-tion, pension, education, burial and loan guaranty programs1-800-827-1000 National Call Center for Homeless VeteransIf you are homeless or at risk of becoming homeless, make the call1-877-424-3838 Civilian Health and Medical Program (CHAMPVA)Call to find out if your dependents, who are not covered under TRI-CARE, are eligible1-800-733-VETS (8387)

2 VA Foreign Medical ProgramIf you are traveling or living overseas, this program provides VA Health care benefits303-331-7590 Veterans Crisis LineThe Veterans Crisis Line connects Veterans in crisis and their fami-lies and friends with qualified, caring Department of Veterans Af-fairs responders through a confidential toll-free hotline, online chat, or and Press 1chat online @ a text message to 838255 Important Phone NumbersMain Hospital239-939-3939 After Hours888-820-8200 x0230 Patient Advocate239-939-3939 x6213 Pharmacy888-820-0230 Enrollment Coordinator239-939-3939 x6303 Primary Care ProviderPrimary Care TeamPrimary Care Team contactYour local Police departmentYour local Fire departmentOther Emergency ContactOther Emergency ContactSample Only Provided by VA Health Eligibility CenterSample Only Provided by VA Health Eligibility CenterTable of ContentsChapter 1.

3 1 Overview of VA s Nationwide Health Care 1 Overview of VA s Medical benefits 2VA Provides Health Services at Facilities Across the 3 What Do I Need to Know About Primary Care? .. 3 Your Primary Care Provider and Team 4 Your Eligibility 4 Health benefits Are Different for Each Veteran Including 4 Chapter 2: Your 5 Your Priority 5 Your 5 Your benefits At A 6 Enrollment Priority 7 Chapter 3: Your VA Health 9 Preventive Care 9 Inpatient Care 9 Ancillary 10 Specialty Care 10 Mental Health Care .. 12 Women s 13 Transplant 14 Dental 14 Health Promotion and Disease Prevention.

4 14 What are VA s Health Registries?.. 15 Home Health 15 Geriatrics and Extended Care 16 Medically Related Travel, Lodging, and Per Diem .. 18 Medical Equipment/ Prosthetic Items and 19 Automobile Adaptive Equipment 19 Home Improvement and Structural Alteration (HISA) 19 Clothing Allowance 19 Dependents Health 19iiiSample Only Provided by VA Health Eligibility CenterSpina Bifida/Children of Women Vietnam 20 Medical benefits Package 20 Chapter 4: Getting Started with VA Health 21 Your First 21 How Do I Get my Veterans Identification Card?

5 21 What if my VIC is Lost or Destroyed? .. 21Is my VIC Like a Credit Card?.. 21 How Can My HealtheVet Improve the Quality of my Care? .. 22My HealtheVet: Registration and 22 Why Should I Keep a Personal Health Journal?.. 22 How Do I Keep my Information Up To Date?.. 23If You Move, Your VA Health Care Services Move with 23 Chapter 5: Accessing Your VA Health Care 25 Local VA Medical Center Contact 25 Important Facility Phone 25 Scheduling and Canceling 25 Emergency Care .. 26 Urgent and After-Hours Care (Evenings, Nights, Weekends, Federal Holidays).

6 27 What if I Require a Hospital Admission?.. 27 Extended-Care 27 Social Work 27 Interpreter 28 Chapter 6: Coordination of 29 How Does VA Coordinate Care if I am Traveling or Living at a Temporary Address?.. 29 What About Coordination of Care with Providers Outside the VA Network (Co-managed/Dual Care)?.. 29 Coordination of Care Among VA 30 What if my VA Provider and Private Provider Disagree?.. 30 Chapter 7: Your Pharmacy 31 What is VA's Prescription Benefit?.. 31VA's Drug Formulary .. 31 Understanding Your Medication.

7 33 Filling Your 34 Chapter 8: Your Patient Rights and Responsibilities .. 39 Respect and 39 Veterans Health benefits HandbookivSample Only Provided by VA Health Eligibility CenterObtaining and Transferring Your Health 40 Keeping Health Information Private and 40 Partnering in 41 Concerns, Complaints, and 42 Patient Advocate .. 42 Keeping Your Information 42 Family Involvement in Your Health 43 What If I am an Inpatient or a Community Living Center Resident? .. 43 Advance Directives: What are They and Why are They Important?

8 44 Chapter 9: VA Copayments and 47 Overview of 47 Insurance and Other Third Party Payments: Why Does VA Bill Insurance Companies? .. 47 Retroactive Award of Service-Connection or VA Pension 48 Chapter 10: Care Outside the VA System: What VA 49 Pre-authorized Non-VA 49 Emergency Care .. 50 What if I am Living or Traveling in a Foreign Country .. 50 Chapter 11: 53 Administrative 53 Clinical 54 Health Care Ethics Consultation .. 54 Chapter 12: Vet 55 Introduction to Vet 55 What Services Do Vet Centers Provide?

9 55 How Do I Gain Access to Vet Center Services?.. 56 Chapter 13: VA Health Care and 57 Glossary: Commonly Used Terms 59vSample Only Provided by VA Health Eligibility CenterSample Only Provided by VA Health Eligibility CenterChapter 1 WelcomeYou have enrolled in the country s largest and most comprehensive Health care system. The goal of the VA Health care system is to achieve excellence in patient care and customer satisfaction. Our mission is singular to serve Veterans by providing the highest-quality Health care available anywhere in the world.

10 America s Veterans and their families deserve nothing of this Veterans Health benefits Handbook as an extension of our relationship with you as a member of the VA community. We have organized the contents so that you can find the information you need quickly, and we have made it easy to reach us if you need more of VA s Nationwide Health Care SystemYou can expect VA s highly qualified and dedicated Health care professionals to meet your needs, regardless of the treatment program, regardless of the location. New locations continue to be added to the VA system, with the current number of treatment sites now standing at more than 1,400 s Veterans receive a Medical benefits Package, which VA administers through a patient enrollment program.


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