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1 Ordering Direct from USP. SENDING YOUR ORDER Step #4: Send USP your order quickly and securely. USP Store at Step #1: Prepare your order using your company's purchase order or a formal USP price quote from As soon as you click the Place Order button, we have it, Customer Service. and you will get an immediate confirmation by email. In all correspondence, refer to your purchase order Email Customer Service at number, your USP customer number, and/or your USP. Telephone +1-301-881-0666, 1-800-227-8772. price quote number. ( and Canada) or 00-800-4875-5555 (Select Europe). Purchase order numbers are required for all credit A Customer Service Representative will take your order term orders. Monday Friday, 4:30 5:00 EST. Step #2: Give USP the delivery contact name and Fax to +1-301-816-8148.

2 Telephone number. USP will confirm your order within two business days by A recipient name and telephone number are required return fax, email or phone. for all orders. Mail orders* to: 7135 English Muffin Way, . Providing a contact will expedite communication of Frederick, MD 21704. problems or issues with your order, especially Mail payments to: 12601 Twinbrook Parkway, internationally, and will increase delivery speed. Rockville, MD 20852. Step #3: Use the most efficient payment method you can. * USP does not recommend ordering by mail when you Valid Visa, MasterCard, or American Express please require fast processing. DO NOT EMAIL credit card information. TERMS AND CONDITIONS. Credit terms with USP All sales are subject to USP's Terms and Conditions of Sale.

3 USP will extend credit limit equivalent to US$2,000 upon REFERENCE STANDARDS QUANTITY DISCOUNT POLICY. request, to all eligible customers in the United States, USP's quantity discount policy allows a 5% discount on Canada, and applicable European countries.* All others quantities of ten or more of the same item purchased can apply for credit terms by contacting our Credit through the USP Store only. Discounts do not apply to Department at or calling +1-301-881-0666, Reference Standards purchased for resale, including ext. 8171. USP Distributors, and do not apply if the order is placed *A. ustria, Belgium, Bulgaria, Croatia, Czech Rep., by phone, fax, mail or email. Our customer service Denmark, Estonia, Finland, France, Germany, Greece, department will be pleased to assist you in creating a Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, USP Store account and to provide a brief tutorial on the Luxembourg, Malta, Netherlands, Norway, Poland, advantages of using the USP Store.

4 Portugal, Romania, Slovak Rep., Slovenia, Spain, Sweden, Switzerland, United Kingdom. For orders in PROBLEMS, CONCERNS, TECHNICAL SUPPORT. other countries, please contact your account manager USP has a well-trained staff for order and product support. or Order Issues, Concerns or Suggestions C. heck drawn on a bank USP Customer Service Checks may only be used for Dollar orders. Phone: +1-301-881-0666, 1-800-227-8772. Wire transfer ( and Canada), or 00-800-4875-5555 (Select Europe). Use only if necessary. If you must use this payment Fax: +1-301-816-8148. method, please include your USP quote number and/or Email: customer number on the wire transmission information. Reference Standards Technical Service Please fax a copy of your wire receipt and order to USP Lisa Corbin, Senior Technical Services Scientist once the wire has been sent so we know to expect it.

5 Phone: +1-301-816-8129. Customers are responsible for paying all bank fees for Fax: +1-301-998-6807. wire transfers. Email: 1. Search the latest USP Reference Standards Catalog and order online at November 1, 2017. Ordering Direct from USP. International Controlled Substances If you would like a specific item not listed as requiring Cold USP International Controlled Substances Team Ship section of the catalog to be shipped on Gel Pack or Dry Phone: +1-301-881-0666, ext. 8164, 8116, 8109 or 8111 Ice, freight charges for Gel Pack and Dry Ice above will apply. Fax: +1-301-816-8148 Location Shipper Products Email: Brazil Air Freight/Door to Airport Reference Standards or Electronic Product and USP Store Support PREFERRED CARRIERS FOR dangerous GOODS. Phone: +1-301-816-8168 Reference Standards that have been classified as dangerous Fax: +1-301-816-8280 goods have specific requirements for shipping.

6 Please Email: consult the list below to find the preferred carrier for any order that contains a Reference Standard that has been Monograph and General Chapter Support classified as a dangerous good by the United Nations. Documentary Standards Division Phone: +1-301-816-8151 dangerous Goods Default Shipper: Fax: +1-301-816-8182 DHL (excepted quantities). Email: American Samoa, Andorra, Australia, Bangladesh, Benin, Bosnia and Herzegovina, Brunei, Bulgaria, Cambodia, SHIPPING. Cameroon, Chile, Costa Rica, C te d'Ivoire, Croatia, USP does not ship any products to post office boxes. Cyprus, Dominica, Ecuador, El Salvador, Estonia, Gabon, Please include a street address or your order will not be Ghana, Gibraltar, Greece, Grenada, Guam, Guatemala, delivered.

7 Guernsey, Holy See, Honduras, Hong Kong, Iceland, International customers are responsible for paying all India, Jamaica, Jersey, Kuwait, Lao People's Democratic customs duties, taxes, and tariffs levied for importation Republic, Latvia, Liechtenstein, Lithuania, Macao, The of USP products. Former Yugoslav Republic of Macedonia, Marshall Islands, Customers can request rush order handling for an Mexico, Montenegro, Morocco, Myanmar, New Zealand, additional US$ charge (restrictions apply). Nigeria, Norway, Pakistan, Panama, Paraguay, Peru, Customers can choose their own carrier preference by Poland, Portugal, Romania, Russian Federation, Saudi giving USP their DHL, (international shipments only), UPS Arabia, Serbia, Slovakia, Slovenia, South Africa, Sri Lanka, or fedex account number, for eligible items.

8 Thailand, Turkey, Ukraine, Uruguay, Vietnam and Virgin USP will select the most appropriate carrier and least Islands, expensive method to ensure expedited delivery. Please note: For all international shipments requiring Surcharges may apply. transport via Air Freight/Door to Airport, a $265 freight SHIPPING CARRIERS surcharge applies. USP uses fedex as its default carrier because we have Area dangerous Goods negotiated favorable shipping rates with fedex , which we Europe/Russia $ pass on to our customers. However, we use alternative Asia-Pacific $ carriers for locations to which there is no fedex service. India* $ Default shipping rates for fedex on RS orders Middle East/Africa $ Standard Dry Ice or Mexico/Central and South America/Caribbean $ Zone Ambient Gel Pack Canada $ Europe/Russia $ $ and Puerto Rico $ Asia-Pacific $ $ Middle East/Africa $ $ * All dangerous good shipments to India will be shipped Mexico/Central and $ $ Air Freight/Door to Airport at a cost of $ per South America/Caribbean shipment.

9 Canada $ $ and Puerto Rico $ $ 2. Search the latest USP Reference Standards Catalog and order online at November 1, 2017. Ordering Direct from USP. For all other countries that cannot accept dangerous Freight Rates (New Standard Ground Option). Goods via fedex or DHL, the required shipping method is USP NF $ Air Freight/Door to Airport. To determine if you should use USP NF USB Flash $ this shipping method, please contact USP Customer Service USP NF Archive USB Flash $ at +1-301-881-0666 or 00-800-4875-5555 (Select Europe). USP $ FCC 10th Edition $ INTERNATIONAL COLD CHAIN SHIPMENTS. USP has identified several items for cold shipment that will SPECIAL INSTRUCTIONS FOR INTERNATIONAL. require the cold chain to be maintained internationally. CUSTOMERS. Items that USP has determined must remain frozen will be Ordering direct from USP or an Authorized Distributor charged an additional fee based on the region (see table is the fastest method to get results: Using product below).

10 If you would like to use this service for other items, resellers, such as book or chemical supply houses, can add please contact USP Customer Service. up to eight weeks to your order fulfillment time. Typically, USP processes orders for all our customers within two Default shipping rates for World Courier on International business days. USP cannot control how long a reseller keeps Cold Chain RS order your order before giving it to USP for processing or how Cold Chain Shipment long it holds the product before passing it along to you. Area Freight Charges Europe/Russia $ Apply for credit terms with USP: Many customers must Asia-Pacific/China/India $ prepay because they have not applied for credit terms with USP. Having credit terms allows you to place orders Middle East/Africa $ using your company purchase order and pay once you get Mexico/Central and South America $ USP's invoice.