Oracle Software テクニカル・サポート・ポリシー

1 Oracle Software 2023 3 21 Page 1 of 37 Oracle Software 2023 3 21 1.. 2 .. 3 2.. 3 .. 3 .. 4 .. 4 .. 5 .. 5 .. 6 Custom Application Bundles .. 6 .. 6 .. 6 .. 7 .. 7 First Line Support Second Line Support .. 8 .. 8 Development Demonstration .. 8 3.. 9 4.. 13 Software Update License & Support .. 13 Extended Support .. 16 Sustaining Support .. 17 Oracle Communications Network Software Premier Support Sustaining Support .. 19 Oracle Communications Network Software Support Sustaining Support.

2 20 5.. 22 Oracle Java Development Tools Support .. 22 Oracle Developer Studio Tools Support .. 22 Oracle Application Development Framework Essentials Support .. 22 Java SE Support Java SE Support for Independent Software Vendors .. 23 Oracle Java Embedded Development Support Oracle Java Embedded Suite Development 24 Oracle Software 2023 3 21 Page 2 of 37 Oracle Solaris 10 Container Support .. 24 NoSQL Database Community Edition Support .. 25 Advanced Customer Services .. 25 Business Critical Fixes and Limited Updates for Oracle E-Business Suite .. 25 Oracle Hospitality Cruise Help Desk and Monitoring .. 27 Global Payroll Updates for Oracle E-Business Suite .. 27 Severity 1 Fixes and United States Tax Form 1099 Updates for PeopleSoft HCM and FSCM.

3 28 Legislative Updates for PeopleSoft Global Payroll Localizations .. 28 Severity 1 Fixes for Business Intelligence Applications 11g Release .. 29 Severity 1 Fixes for Fusion Middleware 11g .. 30 Oracle Linux .. 32 Oracle VM .. 32 Oracle Verrazzano .. 32 Oracle Utilities Live Energy Connect Programs Support .. 33 6. Web .. 33 My Oracle Support .. 33 Oracle Unbreakable Linux Network .. 33 7.. 33 8. Global Customer Support Data Protection Practices .. 34 9.. 35 10. Hyperion Agile .. 36 11.. 37 1. Oracle Software Oracle Support Services OSS Oracle Software 2023 3 21 Page 3 of 37 Nimbula MICROS Systems US Cruise Web Web

4 Nimbula Software Support Services Terms and Conditions Maintenance Services Policy Standard Maintenance Program product support policy Support Services policies Support Maintenance Agreement Maintenance and Technical Support Agreement Maintenance and Support Schedule Licensee Support Services Policy Oracle Software Oracle Software PDF 2.

5 Oracle Software 2023 3 21 Page 4 of 37 Oracle Store 12 1 i * Database Enterprise Edition Enterprise Edition Options Purchasing Purchasing Options Data Enterprise Management * Oracle Database Enterprise Edition Diagnostics Pack self-service module* Human Resources Self-Service Human Resources 1 ii 1 ** iii Crystal Ball 1 1 iv Java Embedded Binary Java Binary License and Redistribution Agreement BLRA

6 Java v Java Restricted Use Binary Oracle Java Platform Integrator OJPI Java Embedded Binary BLRA Java vi Oracle Partner Network Oracle Technology Network Development Demonstration 1 * ** Database Enterprise Edition Database Standard Edition Database Standard Edition One Oracle Database Standard Edition 2 Personal Edition Internet Application Server Enterprise Edition Internet Application Server Standard Edition WebLogic Server Enterprise Edition WebLogic Server Standard Edition WebLogic Suite Web Tier Oracle FLEXCUBE Core Banking Oracle FLEXCUBE Universal Banking for Retail Oracle FLEXCUBE Universal Banking for Corporate Oracle FLEXCUBE Lending & Leasing Oracle Daybreak Oracle Banking Oracle Software 2023 3 21 Page 5 of 37 1 Embedded Software License ESL )

7 Application Specific Full Use ASFU 1 1 ESL Distribution Agreement Embedded ASFU Distribution Agreement ASFU Distribution Agreement Application Package Full Use Full Use ASFU ESL ASFU Full Use 1 ASFU Full Use Full Use 1 ASFU ESL 1 Software Update License & Support Oracle Communications Network Premier Support Extended Support Software Update License & Support Extended Support Extended Support 1 Termination Letter

8 A 150% b 150% a b i 12 Oracle Software 2023 3 21 Page 6 of 37 ii i ii 1

9 Custom Application Bundles 1 Custom Application Bundle OSS Oracle Software 2023 3 21 Page 7 of 37 OSS OSS 1 1 4 1 USD$250.

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