Organization Development 101 - managementhelp.org

1 Authenticity Consulting, LLC (763-971-8890); all rights reservedOrganization Development 101 Two-Hour Presentation FromMinnesota Organization Development Network (MNODN)Authenticity Consulting, LLC (763-971-8890); all rights reservedIntroduction Goals of SeminarnProvide brief, basic overview of Organization Development ( OD ) as professionnDiscuss brief, basic overview of general organizational change processnMention major established models and movements for changenPresent numerous additional resources to learn more Authenticity Consulting, LLC (763-971-8890); all rights reservedIntroduction Nature of SessionnChallenge to combine info about OD profession and organizational change in 2-hour seminarnDo upfront, 1-hour quick lecture/presentation to breeze through foundation info to establish territory of ODnThen enhance learning through discussion, questions and answers among attendeesnLater enhance learning by reviewing and applying additionally suggested resourcesnInfo is in OD Library at Consulting, LLC (763-971-8890).

2 All rights reservedDefining OD Ways to Talk About OD n3 levels can talk about ODnPhilosophy/paradigm/valuesnTheories/m odelsnTools and techniquesnThis presentation includes all levels andalso OD as a professionAuthenticity Consulting, LLC (763-971-8890); all rights reservedDefining OD Traditional Definition of Processn Organization Development is an effort planned, Organization -wide, and managed from the top, to increase Organization effectiveness and health through planned interventions in the Organization 's 'processes,' using behavioral-science knowledge. Beckhard, Organization Development : Strategies and Models , Reading, MA: Addison-Wesley, 1969, p.

3 Definitions are evolvingAuthenticity Consulting, LLC (763-971-8890); all rights reservedDefining OD A New Definitionn Organization Development .. attempt to influence the members of an Organization to expand their candidness .. and to take greater responsibility for their own actions .. The assumption behind OD is that when people pursue both of these objectives simultaneously, they are likely to discover new ways of working together that they experience as more effective for achieving their own and their shared (organizational) goals .. n--Neilsen, Becoming an OD Practitioner , Englewood Cliffs, CA: Prentice-Hall, 1984, pp. Consulting, LLC (763-971-8890); all rights reservedDefining OD Glance at Typical ProcessnFollowing steps not really linear is cyclicalnFollowing models a well-done consulting processnStartup/entry/contractingnAssess ments/diagnosisnFeedback to clientsnAction planningnInterventions/implementation/ev aluationsnSeparationAuthenticity Consulting, LLC (763-971-8890); all rights reservedDefining OD OD and MedicinenHealth of organizations compared to health of human bodynAnatomy and physiology ~ organizational theorynPsychology ~ organizational behaviornPhysicians ~ Organization Development practitioners n Holistic OD ?

4 ??nHolisitic/integrated org. developmentnDon t fix , instead support, nurture nOngoing, small moves not one-shot fix Authenticity Consulting, LLC (763-971-8890); all rights reservedOD Profession Very Brief HistorynStarted largely in social laboratories (NTL, T-groups, etc.) in 1940snThen focus on survey research/feedback nThen action research (research to action)nThen Quality of Work Life (socio-technical, work design, efficiency studies, motivation, quality circles, etc.)nThen strategic change (planned change at org l level, open-systems planning)nSome Pioneers: Lewin, Likert, Beckkard, Bennis, Levy, Argyris, Schein, Burke, Consulting, LLC (763-971-8890); all rights reservedOD Profession TodaynOrganizations experiencing rapid change, so more need for ODnMuch growth in professionnSome current OD primary values: nhumanistic/human potentialnauthenticitynperformance/effec tivenessAuthenticity Consulting, LLC (763-971-8890).

5 All rights reservedOD Profession Current Major Topicsnappreciative inquiry, coaching, continuous learning, emotional intelligence, large-scale interventions, learning Organization , on-line learning, self-managed and self-directed and self-organizing teams, systems thinkingAuthenticity Consulting, LLC (763-971-8890); all rights reservedPlanned Change Reasons for Rapid ChangenTelecommunicationsnGlobalization (expanded markets, etc.)nIncreased competitionnIncreased diversitynIncreased public consciousnessAuthenticity Consulting, LLC (763-971-8890); all rights reservedPlanned Change Typical PhasesnFollowing steps not really linear is cyclicalnFollowing steps model well-done consulting processnStartup/entry/contractingnAssess ments/diagnosisnFeedback to clientsnAction planningnInterventions/implementation/ev aluationsnSeparationAuthenticity Consulting, LLC (763-971-8890).

6 All rights reservedPlanned Change Types of Interventions nHuman process, eg:nT-groupsnProcess consultationnTeam buildingnSearch conference (a large-scale intervention)Authenticity Consulting, LLC (763-971-8890); all rights reservedPlanned Change Types of Interventions (Cont.)nTechnostructural, eg:nWork/job designnQuality circlesnTQMnRestructuringAuthenticity Consulting, LLC (763-971-8890); all rights reservedPlanned Change Types of Interventions (Cont.)nHuman resource management, eg:nPerformance management (employee)nEmployee wellnessnReward systemsnDiversity managementAuthenticity Consulting, LLC (763-971-8890); all rights reservedPlanned Change Types of Interventions (Cont.)

7 NStrategic, eg:nOrganizational transformationnCultural changenSelf-designing organizationsnStrategic managementAuthenticity Consulting, LLC (763-971-8890); all rights reservedPlanned Change Basic Principlesn(A definition organizational change : Organization -/group-wide change)n(A definition organizational transformation : radical, fundamental organizational change)nWork from a plan with vision, milestones, measures and celebrationnMust involve top managementnUsually has a championnBest if planned and implemented via teamsAuthenticity Consulting, LLC (763-971-8890); all rights reservedPlanned Change Basic Principles (Cont.)nBest if involves changes to organizational structures and processesnFrequent and sustained communications about:nNeed for changenNew visionnProgress toward visionnMilestonesnUsually not an aha!

8 ExperienceAuthenticity Consulting, LLC (763-971-8890); all rights reservedPlanned Change Some Established ModelsnBalanced scorecardnBenchmarking (really change model?)nBusiness process re-engineeringnCultural changeAuthenticity Consulting, LLC (763-971-8890); all rights reservedPlanned Change Some Established Models (Cont.)nManagement by objectivesnQuality management (TQM, ISO, Baldridge, continuous improvement, etc.)nStrategic managementnOthers?Authenticity Consulting, LLC (763-971-8890); all rights reservedPlanned Change Some Movements nOrganizational learningnKnowledge managementnAppreciative inquiry?nOthers?Authenticity Consulting, LLC (763-971-8890); all rights reservedPlanned Change Many Specific InterventionsnThe many types of interventions can include a variety of specific practicesnVarious specific practices are usually highly integrated into action plansnPractices include, eg, team building, conflict management, training, coaching, facilitating, organizational analysis, organizational restructuring, Consulting, LLC (763-971-8890).

9 All rights reservedOD Profession Major Issues nDefining, scoping professionnEstablishing core competenciesnGetting OD into business training (MBA programs often don t include OD courses)nGetting more business into OD training (OD programs often don t include business courses)n Most change efforts fail. Really? Why?Authenticity Consulting, LLC (763-971-8890); all rights reservedOD Profession Future nMore access for leaders and managersnOD training tends to focus on support staff, external consultants, researchers, writers, teachersnMore complete business training n Those with hammers always see nails nMore focus on 20% that makes 80%nFocus more on spreading OD tools, rather than deepening?

10 Authenticity Consulting, LLC (763-971-8890); all rights reservedOD Profession Future (Cont.)nMore focus on small organizationsnVast majority of research and activity is in Fortune 1000nMore focus on community developmentnRoots of OD are in social change lost that?nMore integration with other professionsnTraining, coaching, HR, facilitation, Consulting, LLC (763-971-8890); all rights reservedOD Profession Future (Cont.)nMore on-line diagnosis and interventionnEg, medicine includes CD-ROM kits about diagnosis and treatment OD do, too?nMore practical systems toolsnTo identify and address archetypesnLess myths, eg, Credible if: nNovelnComplexnFrom gurusnHigh pricedAuthenticity Consulting, LLC (763-971-8890); all rights reservedLearning More Free, On-line Resources nFollowing are listed at OD Library one of world s largest, free, on-line librariesnODNET on-line discussion groupnTRDEV on-line discussion groupnHRNET on-line discussion groupnFree Micro-eMBA to help OD practitioners learn basics of business (at )Authenticity Consulting, LLC (763-971-8890).