Organization Theory and Design - GBV

1 Organization Theory and Design TENTH EDITION циннии Richard L. Daft VANDERBILT UNIVERSITY * SOUTH-WESTERN 1% CENGAGE Learning" Australia Brazil Japan Korea Mexico -Singapore -Spain United Kingdom United States r. r|, Ш* .. ^^^^^^^= liniiSM 'SPfi liriii Ugjjl 1 Part 1: Introduction to Organizations Chapter 1; Organizations and Organization Theory Organization Theory in Action Topics, 6 Current Challenges, 7 * Purpose of This Chapter, 10 What is an Organization ? Definition, 11 From Multinationals to Nonprofits, 11 Importance of Organizations, 12 SookMarfc 1>0: The Company: A Short History of a Revolutionary Idea Dimensions of Organization Design Structural Dimensions, 15 * Contextual Dimensions, 17 In Practice: Ternary Software Inc.

2 Performance and Effectiveness Outcomes, 20 In Practice: Federal Bureau of Investigation The Evolution of Organization Theory and Design Historical Perspectives, 23 How Do You Fit the Design ? Evolution of Style Don't Forget the Environment, 26 10 13 14 18 22 22 24 Organizational Configuration 26 Mintzberg's Organizational Types, 26 Contemporary Design Ideas, 30 Efficient Performance versus the Learning Organization 30 From Vertical to Horizontal Structure, 31 From Routine Tasks to Empowered Roles, 31 * From Formal Control Systems to Shared Information, 33 From Competitive to Collaborative Strategy, 33 From Rigid to Adaptive Culture, 33 In Practice.

3 Cementos Mexicanos 34 Framework for the Book 35 Levels of Analysis, 35 Plan of the Book, 37 Plan of Each Chapter, 37 Design Essentials 39 Chapter 1 Workbook: Measuring Dimensions of Organizations 40 Case for Analysis: Perdue Farms Inc.: Responding to 21st Century Challenges 41 Part 2: Organizational Purpose and Structural Design _ Chapter 2: Strategy, Organization | Design , and Effectiveness < Purpose of This Chapter, 57 CO g The Role of Strategic Direction in Organization m Design 56 58 Organizational Purpose Strategic Intent, 60 In Practice: Walgreens Operative Goals, 62 of Goals, 64 55 60 6i The Importance VIII Contents A Framework for Selecting Strategy and Design Porter's Competitive Forces and Strategies, 65 How Do You Fit the Design ?

4 Your Strategy/ Performance Strength in Practice: Apple Miles and Snow's Strategy Typology, 70 BookMark ; The Strategy Paradox: Why Committing to Success Leads to Failure (And What to Do About It) How Strategies Affect Organization Design , 72 Other Factors Affecting Organization Design , 73 Assessing Organizational Effectiveness Traditional Effectiveness Approaches Goal Indicators, 75 Resource-based Indicators, 76 Internal Process Indicators, 77 The Balanced Scorecard Approach to Effectiveness Design Essentials Chapter 2 Workbook: Identifying Company Strategies and Effectiveness Criteria Case for Analysis: The University Art Museum Case for Analysis: Airstar Inc. Chapter 2 Workshop: The Balanced Scorecard and Organizational Effectiveness Chapter 3: Fundamentals of Organization Structure Purpose of This Chapter, 90 Organization Structure BookMark : The Future of Management Information-Sharing Perspective on Structure In Practice: Textron Inc.

5 Vertical Information Sharing, 94 * Horizontal Information Sharing, 95 65 66 68 71 How Do You Fit the Design ? The Pleasure/Pain of Working on a Team 100 Organization Design Alternatives 101 Required Work Activities, 101 * Reporting Relationships, 102 Departmental Grouping Options, 102 Functional, Divisional, and Geographic Designs 104 Functional Structure, 104 in Practice: Blue Bell Creameries, Inc. 105 Functional Structure with Horizontal Linkages, 105 Divisional Structure, 106 * Geographic Structure, 109 Matrix Structure 110 74 75 77 79 81 81 84 85 38 90 92 92 94 and Weaknesses, 112 In Practice: Englander Steel Horizontal Structure Characteristics, 116 In Practice: GE Salisbury Strengths and Weaknesses, 118 Virtual Networks and Outsourcing How the Structure Works, 120 In Practice: TiVo Inc.

6 Strengths and Weaknesses, 121 Hybrid Structure Applications of Structural Design Structural Alignment, 125 * Symptoms of Structural Deficiency, 125 Design Essentials Chapter 3 Workbook: You and Organization Structure Case for Analysis: С & С Grocery Stores Inc. Case for Analysis: Aquarius Advertising Agency 113 115 117 119 120 122 123 127 128 129 132 Part 3: Open System Design Elements Chapter 4: The External Environment 138 Purpose of This Chapter, 140 The Organization 's Environment 140 Task Environment, 140 General Environment, 142 * International Environment, 143 In Practice: Univision The Changing Environment Simple-Complex Dimension, 145 Stable-Unstable Dimension, 146 BookMark.

7 Confronting Reality: Doing What Matters to Get Things Right Framework, 147 137 144 144 146 Contents ix Adapting to a Changing Environment 149 Adding Positions and Departments, 149 In Practice: Wal-Mart 149 Building Relationships, 150 Differentiation and Integration, 152 Organic versus Mechanistic Management Processes, 153 * Planning, Forecasting, and Responsiveness, 155 How Do You Fit the Design ? Mind and Environment 155 Framework for Responses to Environmental Change 156 Dependence on External Resources 158 Influencing External Resources 158 Establishing Formal Relationships, 159 In Practice: AT&T 160 Influencing Key Sectors, 162 In Practice.

8 EBay 163 Organization -Environment Integrative Framework, 164 Design Essentials 165 Chapter 4 Workbook: Organizations You Rely On 167 Case for Analysis: The Paradoxical Twins: Acme and Omega Electronics 168 Chapter 5: Interorganizational Relationships 174 Purpose of This Chapter, 176 Organizational Ecosystems 176 Is Competition Dead?

9 , 177 In Practice: Sony Corporation and Samsung Electronics Company 177 The Changing Role of Management, 179 Interorganizational Framework, 180 Resource Dependence 181 Supply Chain Relationships, 181 Power Implications, 182 In Practice: 183 Collaborative Networks 183 Why Collaboration?, 183 How Do You Fit the Design ? Personal Networking 184 From Adversaries to Partners, 185 ШтокМагк 5,0; Managing Strategic Relationships: The Key to Business Success 187 Population Ecology 188 Organizational Form and Niche, 189 Process of Ecological Change, 189 In Practice: Axiom Global Inc.

10 190 Strategies for Survival, 191 Institutionalism 192 The Institutional View and Organization Design , 193 * Institutional Similarity, 194 Design Essentials 197 Chapter 5 Workbook: Management Fads 199 Case for Analysis: Oxford Plastics Company 199 Case for Analysis: Hugh R ssel, Inc. 200 Chapter 5 Workshop: Ugli Orange Case 203 Chapter 6: Designing Organizations for the International Environment 208 Purpose of This Chapter, 210 Entering the Global Arena 210 Motivations for Global Expansion, 211 BeehMarh : The World Is Flat.