Orientation Manual and Employee Handbook

1 Revised 1/27/12 Orientation Manual and Employee Handbook Johns Hopkins Medical Management Corporation 10751 Falls Road, Falls Concourse, Suite 275 * Lutherville, MD 21093 Phone (410) 583-2950 * Fax (410) 847-3659 Table of Contents Page Introduction .. 1 Intrastaff Mission Statement .. 1 Administrative Staff .. 1 Contact Information .. 1 Intrastaff s 24-Hour Emergency and On-Call Phone Service .. 2 Holiday Observance .. 2 Annual Updates and Regulatory Compliance .. 2 The Joint Commission .. 2 General Employment Information .. 3 Inclement Weather .. 3 Performance Review .. 3 General Scheduling/Communication .. 3-4 Critical Hour Limits .. 4 Patient Care Assistant Scheduling Information .. 4-5 Benefits .. 5-6 Parking .. 6 Confidentiality .. 6-7 Affiliate Policies/Procedures .. 7 Job Descriptions .. 7 Payroll and Swiping Guidelines .. 7 Time Collection Policy.

2 8 Attendance .. 8-9 Disciplinary Action .. 9 Report of Incidence .. 9 Dual Employment .. 10 Dress Code .. 10-12 Identification Badges .. 12 Telephone Usage .. 12 Teamwork and Team Building .. 12-14 Quality Improvement .. 14-15 Termination and Separation .. 15-16 Eligibility for Rehire .. 16 Patient Safety .. 16 Johns Hopkins Enterprise Directory (JHED) .. 16 Intrastaff s Website .. 17 Attachments Employee Performance Evaluation Sample JHH Nursing Image Policy Maps of The Johns Hopkins Medical Institutions (JHH, JHBMC, HCGH) Single Sign-on is Here! Standardized Apparel Program Clocking In/Out in WFM/Lawson and KRONOS 1 Johns Hopkins Health System/Johns Hopkins Medical Management Corporation Orientation Manual and Employee Handbook INTRODUCTION Welcome to Intrastaff! We are pleased that you have decided to join our temporary staffing team. This Orientation Manual serves only as a general guide to what can be reasonably expected in the conduct of business.

3 Therefore, neither this Manual nor any of its provisions constitute an employment agreement or contract of any kind or a guarantee to continue employment. We ask that you review our policy Manual before you are placed on an assignment. INTRASTAFF MISSION STATEMENT Our number one obligation is to provide our clients with personal service. We operate as a cost-efficient organization that strives to best meet the needs of our customers as well as our employees while keeping costs to a minimum. Our employees are the strength of our service. ADMINISTRATIVE STAFF Bonnie Windsor, RN Director Ext. 0 M. Dedeen Andrada, RN Nursing Career Specialist Ext. 1, 1 Susan Goldsmith Senior Recruitment Specialist Ext. 1, 2 LaShana Griffin Administrative Secretary Ext. 0 Mandy Bartholow Staffing Coordinator Ext. 3 Mary Li Allied Health Coordinator Ext. 5 Beth Pennepacker Payroll and Benefits Coordinator Ext.

4 6 Despina Roros Billing and Financial Coordinator Ext. 7 Joseph (Jay) Kuhn, Jr. Administrative Coordinator Ext. 0 Stephanie Wikes, RN RN/LPN Staffing Coordinator Ext. 2 Roslyn Wilson Administrative Staffing Coordinator Ext. 4 Bradley Wilt, RN Staff Development & QA Coordinator Ext. 9 CONTACT INFORMATION Office Hours: Monday through Friday, 8:00 - 5:00 Phone Number: (410) 583-2950 or toll free (800) 937-1323 Fax Number: (410) 847-3659 General Email Address: Web site: To email availability: Greenspring Address: 10751 Falls Road Falls Concourse, Suite 275 Lutherville, Maryland 21093 2 INTRASTAFF S 24-HOUR EMERGENCY AND ON-CALL PHONE SERVICE In cases of emergency, illness, tardiness, or patient occurrence after hours, please call (410) 583-2950. (Calls received between 12:00 midnight - 5:00 will be taken by voice mail and retrieved by a staffing coordinator at 5:00 ) If an Employee has a non-emergent call, such as a payroll question, please make these calls during regular office hours (Monday - Friday, 8:00 am - 5:00 pm).

5 HOLIDAY OBSERVANCE The Intrastaff office will be closed on the following holidays, however the on-call coordinator will be available: New Year s Day Martin Luther King, Jr. s Birthday Memorial Day Independence Day (July 4th) Labor Day Thanksgiving Day Christmas Day Note: If you are scheduled to work on a holiday but the site/facility in which you are assigned does not celebrate the holiday, you will be paid your regular rate. ANNUAL UPDATES AND REGULATORY COMPLIANCE Ongoing educational updates are requirements for continued employment for all positions. Intrastaff routinely communicates to its employees, educational updates as required under The Joint Commission standards for completion. All updates must be completed and returned within an established deadline to the Intrastaff Office. Should any Employee s file not be 100% compliant with regulatory information or valid required certification (as applicable), the Employee will not be eligible to work through Intrastaff until it is compliant.

6 RN's are required to carry their nursing license and CPR at all times while working on a unit. All personnel are required to provide their current licensure, CPR card (if applicable) and driver s license/Maryland ID at the beginning of the first shift worked at JHHS. The LearnShare online course system is to be utilized to take required courses. Any instructor-led courses, unless scheduled by Intrastaff directly, will not be authorized and any charges incurred will be at the Intrastaff Employee s expense. THE JOINT COMMISSION The Joint Commission is an independent, not-for-profit organization that accredits and certifies more than 15,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization s commitment to meeting certain performance standards. To contact The Joint Commission, you can call 630-792-5000 or visit their website at where you can find valuable information regarding National Patient Safety Goals, Performance Measures, Filing a Complaint, and Standards in Healthcare.

7 For the National Patient Safety Goals, please visit: . 3 GENERAL EMPLOYMENT INFORMATION Employment is based on successful completion of the Intrastaff employment process, which includes: Interview Occupational Health Screening, including urine drug screen Criminal Background Check Professional References (2) Medication/Practice tests (if applicable) Completion of self-learning modules Verification of licensure/certification/CPR (if applicable) Verification of education (if applicable) Intrastaff is a temporary staffing service. All placements offered are temporary and hours are not guaranteed. We are an equal opportunity employer and do not discriminate on the basis of race, color, sex, religion, age, marital status, sexual Orientation , national or ethnic origin, physical and/or mental disability, or veteran status. For continued employment with Intrastaff, it is the responsibility of the Employee to keep their personnel file complete with current information.

8 This includes change of name, address, telephone number, evidence of current licensure/certification/CPR, email address, and annual updates as required. Should your assignment end, it is your responsibility to request another assignment. Should you not do so or refuse assignments offered to you, you may jeopardize your eligibility for unemployment entitlement. INCLEMENT WEATHER The Johns Hopkins Medicine (JHM) hospitals and clinical areas maintain patient care responsibilities and DO NOT CLOSE during a weather emergency. Unless it is announced by JHM that outpatient clinics will close, all School of Medicine clinics will remain open, and all administrative offices need to support these clinic areas remain open that supporting services are available. All inclement weather guidelines are in the JHH Corporate and Administrative Manual , which is available online at: PERFORMANCE REVIEW After you have completed an assignment, a Performance Review Form will be sent out to the supervisor for comments.

9 The Review evaluates your attendance, punctuality, reliability, skill proficiency, cooperation, appearance (as it relates to dress code), and professional behavior. Performance Reviews are kept in your personnel file and may be reviewed on request. GENERAL SCHEDULING/COMMUNICATION All scheduling must be communicated through the INTRASTAFF office. Intrastaff must be made aware of shifts taken and/or assignments accepted. Intrastaff recognizes a regular workday to consist of 8, 10, or 12 consecutive hours, exclusive of 4 meal breaks. Immediate supervisors on the assignment schedule rest periods when staff and/or patient care permits. Intrastaff employees may be scheduled by their supervisor to take two 15-minute paid breaks and one 30 minute unpaid meal break, according to the number of scheduled work hours. Employees are eligible for a 15-minute rest period after six (6) hours of work.

10 Should it not be feasible for the assignment supervisor to grant a meal break due to staffing shortages or patient care issues, it is the responsibility of the Employee to notify their supervisor for time modification. It is not acceptable for an Intrastaff Employee to take a rest period or meal break without proper approval from their supervisor. Should an Intrastaff Employee take an unauthorized break, it will be considered a rule violation and the Employee will be disciplined. Per provisions of the nursing contract with JHHS, Intrastaff is not able to offer overtime to nurses. Any overtime worked must be pre-approved by Intrastaff. No Employee is to accept an assignment or change an assignment without contacting the Intrastaff Staffing Coordinator first. It is expected that employees call the staffing coordinator regularly to keep in touch, update availability or notify Intrastaff of any schedule changes that need to be made.