P400/P400 Plus - Verifone

1 Verifone Part Number DOC435-003-EN-B, Revision BP400/P400 PlusInstallation GuideAll rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone , information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. Verifone Part Number DOC435-003-EN-B, Revision BP400/P400 Plus Installation Guide 2016 Verifone , and the Verifone logo, are registered trademarks of Verifone .

2 Other brand names or trademarks associated with Verifone s products and services are trademarks of Verifone , Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product WarrantyFor product warranty information, go to Comments? Please e-mail all comments on this document to your local Verifone Support PLUS INSTALLATION GUIDE3 CONTENTSPREFACE .. 5 Audience.. 5 Organization .. 5 Related Documentation .. 5 Guide Conventions .. 6 Acronym Definitions .. 6 CHAPTER 1 OverviewP400 .. 9 Front Functions .. 9 Back Functions .. 10 Features and Benefits .. 10 CHAPTER 2 SetupSelecting Location .. 11 Environmental Factors .. 11 Electrical Considerations .. 12 Contactless Considerations .. 12 PIN Protection Measures .. 12 Ensuring User Privacy .. 13 Unpacking Shipping Carton .. 13 MSAM/uSD Cards .. 14 Installing or Changing MSAM/uSD Card.

3 14 Power Supply .. 15 USB Power Supply .. 15 Cable Connections .. 16 Attaching a Cable Connector to the P400 .. 16 Connection to Another Verifone Terminal.. 16RS-232 Connection Using an External Power Brick .. 20 Direct USB Connection .. 20 Powered USB Connection .. 21 Ethernet Connection with External Power Brick .. 21 Smart Card Reader .. 22 Magnetic Stripe Card Reader Use .. 23 Contactless Transactions .. 24 Optional Accessories .. 24 Privacy Shield .. 24 Stylus and Holder .. 26 Mounting Plate .. 26 Periodic Inspection .. 27 4P400/P400 PLUS INSTALLATION GUIDECHAPTER 3 SpecificationsUnit Power Requirements.. 29 Temperature .. 29 Humidity .. 29 External Dimensions.. 29 Weight .. 29 Processor .. 29 Display .. 29 Magnetic Card Reader .. 29 Primary Smart Card .. 29 SAM Card Reader .. 30 Security.. 30 CHAPTER 4 TroubleshootingGuidelinesDisplay Panel Does Not Work .. 31 Keypad Does Not Respond.

4 31 Transactions Fail To Process .. 31 CHAPTER 5 Service and SupportMaintenance and Cleaning.. 33 Service Returns .. 33 Decommissioning/Removal From Service .. 34 Accessories and Documentation .. 35 Cables.. 36 Power Supply .. 36 Privacy Shield .. 36 Mounting Plate .. 36 Stylus Pen.. 36 Stylus Holder.. 36 Cleaning Kit.. 36 Documentation .. 36 APPENDIX ACaution and Warning Messages .. 39P400/P400 PLUS INSTALLATION GUIDE5 PREFACE This guide is the primary source of information for setting up and installing P400 guide provides simple descriptions of the P400 features and the basic information for installing and configuring the guide is organized as follows:Chapter 1, Overview. Provides an overview of a P400 2, Setup. Explains how to set up and install the P400 and establish connections with other 3, Specifications. Discusses the power requirements and dimensions of 4, Troubleshooting Guidelines.

5 Provides troubleshooting 5, Service and Support. Provides information on contacting your Verifone service provider, ordering accessories or documentation from Verifone , and maintaining the P400 A, Caution and Warning Messages. Shows the UL/cUL certification-compliant translations of all Warning and Caution messages in this installation DocumentationTo learn more about the P400 device, please refer to the following documents and their associated Verifone Part Numbers (VPN):P400 and P400 Plus Certifications and RegulationsVPN DOC435-001-ENP400 Quick Installation GuideVPN DOC435-002-ENP200/P400 Reference GuideVPN DOC435-004-ENEngage Low-Profile Privacy Shield Quick Installation GuideVPN DOC000-020-ENEngage Standard Privacy Shield Quick Installation GuideVPN DOC000-021-ENP200/P400 Mounting Adapter Quick Installation GuideVPN DOC435-005-ENP400 Stylus Quick Installation GuideVPN DOC435-007-ENPREFACE Guide Conventions6P400/P400 PLUS INSTALLATION GUIDEG uide ConventionsPlease refer to the following document conventions for quickly identifying special formatting.

6 Table 1 describes these conventions and provides examples of their DefinitionsPlease refer to Table 2 for the acronyms used in this manual. Table 1 Document ConventionsConventionMeaningExampleBlueT ext in blue indicates terms that are Guide typeface indicates book titles or u must not use this unit pencil icon is used to highlight important devices do not work on the P400 communication caution symbol indicates hardware or software failure, or loss of unit is not waterproof or dustproof, and is intended for indoor use lightning symbol is used as a warning when bodily injury might to risk of shock do not use the unit near 2 Acronym Definitions AcronymDefinitions3 DEST riple Data Encryption AlgorithmACAlternating CurrentANSIA merican National Standards InstitutecULUnderwriters' Laboratories of CanadaDCDirect CurrentDUKPTD erived Unique Key Per Transaction Method as defined in the VISA s POS Equipment Requirement.

7 PIN processing and Data Authentication, International Version , August 1988 ECRE lectronic Cash RegisterEMVE uropay, MasterCard, and VisaISOI nternational Organization for StandardizationMRAM erchandise Return AuthorizationMSAMM ultiple Secure Access ModuleLANL ocal Area NetworkLCDL iquid Crystal DisplayLEDL ight-Emitting DiodePEDPIN Entry DevicePREFACEG uide ConventionsP400/P400 PLUS INSTALLATION GUIDE7 PINP ersonal Identification NumberPOSP oint-of-SaleRS-232 Recommend Standard number 232 SAMS ecure Access ModuleULUnderwriters LaboratoriesUSBU niversal Serial BusVPNV erifone Part NumberTable 2 Acronym Definitions (continued)AcronymDefinitionsPREFACE Guide Conventions8P400/P400 PLUS INSTALLATION GUIDEP400/P400 PLUS INSTALLATION GUIDE9 CHAPTER 1 OverviewThis chapter describes the features of P400 is Verifone s next generation integrated retail PINpad device. Its touchscreen functionality and sophisticated design is perfect for high-end retail P400 is a consumer-facing handheld device.

8 It can also be fix-mounted in some integrated retail scenarios. The product s design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting. Figure 1P400 TouchFront FunctionsThe P400 includes the following features: Capacitive touch LCD display Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/Clear, and Enter keys. Supports telco-style format Dual-function Backspace/Clear key. Customer-entry for Cancel and Enter Features and Benefits10P400/P400 PLUS INSTALLATION GUIDEBack FunctionsThe rear of the P400 device shows the following: Cable connector compartment. Threaded grommets for attaching the mounting plate. A uSD and a dual-stack MSAM connectors built into the back of the unit to support stored-value card programs or other merchant card and BenefitsExceptional Ease of Use and Ergonomics Sleek and stylish shape occupies minimal counter space.

9 Bold, ergonomic design fits comfortably in the palm of a hand. Large, hard-rubber keys provide improved tactile feedback, minimizing errors and maximizing ease-of-use for consumers of all ages. Intuitive telco-style interface and colored control keys simplify training and reduce support requests. 320 (RGB) x 480 TFT (HVGA) display with a capacitive touch panel. Rugged and reliable design. Connects with most POS payment terminals. Supports payment transactions in a variety of payment Security Protection Offers a choice of Master/Session or DUKPT key-management methods to protect PIN-based transactions. Offers secure, reliable PIN input for expanding range of PIN-based transactions. PCI-compliant for secure solutions, meeting the PED standard. Meets ISO and ANSI standards for PIN encryption, key management, and MAC. Key injection simplified and secured with Verifone s SecureKit key loading software . Rugged and reliable design absorbs hard knocks found at point-of-sale counters.

10 Removable privacy shield offers option of supplemental physical security. Connects with most POS payment terminals, PCs, and ECRs. USB Connectivity that gives another option to connect with payment terminals, personal computers, and electronic cash registers (ECRs). P400/P400 PLUS INSTALLATION GUIDE11 CHAPTER 2 SetupThis chapter describes the setup procedure for the P400, in the following sections: Selecting Location PIN Protection Measures Unpacking Shipping Carton MSAM/uSD Cards Power Supply Cable Connections Smart Card Reader Magnetic Stripe Card Reader Use Contactless Transactions Optional AccessoriesSelecting LocationUse the following guidelines to select the best location for the P400 Select a LocationChoose a location convenient for both merchant and client: Far from heavy metal objects, A flat support surface such as a countertop or a table, Near a power outlet and the terminal or computer that connects to the Factors Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.