Passenger Agency Conference Resolutions Manual, …

1 Resolution 812 RESOLUTION 812 Passenger SALES Agency RULESPAC1(54)812(except USA)Expiry: IndefinitePAC2(54)812 Type: BPAC3(54)812 This Resolution is applicable in the following countries:Area 1:Anguilla, Antigua and Barbuda, Argentina, Aruba,Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire,Brazil, British Virgin Islands, Canada, Cayman Islands,Chile, Colombia, Costa Rica, Curacao, Dominica,Dominican Republic, Ecuador, El Salvador, FrenchGuyana, Grenada, Guadeloupe, Guatemala, Guyana,Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat,Nicaragua, Panama, Paraguay, Peru, Saint Kitts andNevis, Saint Lucia, Saint Vincent and the Grenadines,St. Eustatius, St. Maarten (Dutch part), Saba, Suriname,Trinidad and Tobago, Turks and Caicos Islands, Uruguay, 2: Africa:Botswana, Central/West Africa11, Egypt,Ethiopia, Ghana, Kenya, Lesotho, Malawi, Mauritius,Mayotte, Morocco, Mozambique, Namibia, Nigeria,Reunion Island, Rwanda, South Africa, Sudan,Swaziland, Tanzania, Tunisia, Uganda, Zambia, 2: Europe.

2 Albania, Andorra, Austria, Azerbaijan,Belgium, Bosnia & Herzegovina, Bulgaria, ChannelIslands, Croatia, Czech Republic, Denmark, Estonia,Finland, France, Georgia, Germany, Gibraltar, Greece,Greenland, Hungary, Iceland, Isle of Man, Ireland, Italy,Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg,Macedonia (FYROM), Malta, Moldova, Monaco,Netherlands, Norway, Poland, Portugal, Republic ofCyprus, Romania, Russian Federation, San Marino,Serbia & Montenegro, Slovakia, Slovenia, Spain,Sweden, Switzerland, Turkey, Ukraine, United 2: Middle East:Gulf Area22, Jordan, Kuwait,Lebanon, Saudi Arabia, Syrian Arab Republic, 3:Bangladesh, Cambodia, Chinese Taipei, HongKong (SAR), India, Indonesia, Japan, Kazakhstan, Korea,Kyrgyzstan, Macau (SAR, China), Malaysia, Mongolia,Nepal, Pakistan, People s Republic of China, Philippines,Singapore, South West Pacific, Sri Lanka, Thailand, :The Passenger Agency Conference ( the Conference ), inconsultation with The travel Agency community, wishes toprovide consumers with a network of reliable and pro-fessionally managed sales outlets for air transportationproducts in an efficient and cost effective manner respon-sive to evolving individual marketplace requirements withpayments facilitated through the BSP,1 Central/West Africa comprises.

3 Benin, Burkina Faso, Cameroon,Central African Republic, Chad, Congo (Brazzaville), Gabon, IvoryCoast, Mali, Mauritania, Niger, Senegal, Area comprises: Bahrain, Oman, Qatar, United Arab EDITION, 1 JUNE 201847 Passenger Agency Conference Resolutions ManualTUNISIA: Recognising that Tunisia is under unique econ-omic circumstances, BSP Tunisia may be included in theContentsfinal wave of NewGen ISS country migrations once aDEFINITIONS positive and favourable impact assessment has beenperformed. This assessment would be conducted with theGENERAL PRINCIPLES OF REVIEW local carrier, the FTAV Travel Agent Association, andSECTION 1 Agency PROGRAMME joint COUNCIL governmental authorities, on the basis of data and reportsprovided by 2 ACCREDITATION: REQUIREMENTS ANDAPPLICATION PROCESSCHINA: Recognising that the BSP Online Payment (BOP)solution has been working efficiently in BSP China forSECTION3 ACCREDITATION:GENERAL several years, BOP will be an Easy-Pay pay-as-you-goCONDITIONS AND ADMINISTRATIVE NON-solution for that market.

4 BSP China will be included in theCOMPLIANCESWave 4 country migrations for New Gen ISS, with aSECTION 4 RISK EVENTS checkpoint to review with the local Chinese carriers andTravel Agency Association in late 5 RISK MANAGEMENT AND REMITTANCEHOLDING CAPACITYRESOLVED that:SECTION 6 FRAMEWORK FOR REPORTING provisions of this Resolution are adopted andREMITTING effective 1 March 2018, except the provisions of sectionsSECTION 7 ISSUE OF ELECTRONIC , which became effective 1 January 8 PROTECTION AND PROPER Resolution will be implemented in a country orOF ELECTRONIC TICKETS group of countries upon notification of the Agency Admin-istrator in accordance with the provisions ofSECTION9 COMMISSIONANDOTHERR esolution 846.

5 Notification of the date of implementationREMUNERATIONof this Resolution shall be given to all Members by theSECTION 10 CHANGES TO SCOPE OR NATURE OFAgency Administrator with a minimum of 60 days provisions of will be reviewed at theSECTION 11 REVIEWS BY THE TRAVEL AGENCYPAC taking place in 2019, and will be subject 12 this Resolution is implemented in a country orgroup of countries,Resolution 848will no longer apply inSECTION 13 REMOVAL OF ACCREDITATION that country(ies).SECTION 14 Agency 812ais implemented in a country orSECTION 15 INDEMNITIES AND WAIVER group of countries at a later date than this Resolution, anyATTACHMENT A DEFINITIONS provisions which refer toResolution 812awill only be-come effective as of such later B APPLICATION FORM FORACCREDITATION AS AN IATA Passenger SALESAGENTATTACHMENT C NOTICE OF CHANGEATTACHMENT D ANNEX TO PSAA FORVOLUNTARY MORE FREQUENT REMITTANCEATTACHMENT E MULTI-COUNTRY FINANCIALCRITERIAATTACHMENT F MULTI-COUNTRY FINANCIALSECURITY PROVIDER CRITERIAATTACHMENT G BSP MANUAL FOR AGENTSATTACHMENT H APPLICATION OF Agency FEES39TH EDITION.

6 1 JUNE 201848 Resolution 812 Section 1 DefinitionsSection 1 Agency Programme JointCouncilThe definitions of terms and expressions used in thisResolution are contained inResolution 866, whereasIn each country or Area where thisResolution 812isthose exclusive to this Resolution are contained inAttach-implemented, an Agency Programme joint Councilment A to this Resolution. The use of words and(APJC) shall be established and shall continue to operateexpressions in the singular shall, where the context soafter implementation:permits, be taken to include their use in the plural andvice versa. Paragraph headings are for ease of referenceonly and do not form part of this Agency PROGRAMME JOINTCOUNCIL ( THE COUNCIL )General Principles of ReviewEvery Member or BSP Airline may, by written notificationto the Agency Administrator, nominate a person of seniorIn the event that IATA, as represented by the Agencymanagement standing (the nominee) to serve as itsAdministrator, notifies the Agent of any kind of failure torepresentative on the Agency Programme joint Councilmeet or continue to meet the criteria so here described orfor that country or Area.

7 Of any other irregularity or non-compliance with thisResolution, the Agent shall at all times be able to Compositioninto discussion with IATA, to provide information todemonstrate its compliance and continued complianceThe Council shall consist ofwith the terms of this Resolution within the prescribeddeadlines. The Agent is also able to request a review and Airlines designated from time tothe Travel Agency Commissioner in accordance withtime by the Agency Administrator, from those havingResolution 820e a nominee, bearing in mind the local marketconditions. Any Member and Airline representative mayattend the APJC as an observer at the discretion of theChairman, whose approval shall not be unreasonablywithheld.

8 Observers are allowed to participate with thepermission of the Chairman and contribute in the dis-cussions. Members/Airlines must not designate a GeneralSales Agent as their APJC representative. GSAs are alsonot permitted to attend APJC meetings as , who are Accredited Agents,selected from the agent community as coordinated by theagency association(s). Agent representation shall consti-tute half of the Council's membership. Executive officersof agent associations without a designated representativemay attend the APJC as observers at the discretion of theChairman, whose approval shall not be as an ex officio member; provided that thenumber of Members, Airlines and Agents representativesas provided shall be deter-mined by the Agency Administrator in proportion to theirrespective numbers in the country or area of the Counciland shall be included in his recommendation to theConference; provided further that the total voting mem-bership of the Council shall not exceed 18.

9 APJC Authority and Terms of Council may consider all aspects of theAgency Programme in the relevant country or Area andmake recommendations in the form of agenda proposalsto the Passenger Agency Conference which shall informthe Council of action taken, and the reason for thedecision made. Conversely, the Agency Administratorshall refer to the Council for comments and recommen-dations all proposals submitted to the Passenger AgencyConference which fall within the Council's authority;39TH EDITION, 1 JUNE 201849 Passenger Agency Conference Resolutions Council shall make recommendations to theSection 2 Accreditation: RequirementsPassenger Agency Conference regarding accreditationand Application Processcriteria in respect of financial standing.

10 The event that no recommendation on FRAMEWORK FOR OBTAININGto Local Financial Criteria, Remittance Frequency underStandard Accreditation, or other matters within the termsACCREDITATIONof reference of an APJC can be achieved after consul-tation at an APJC within 24 months or 4 Types of Accreditationmeetings (whichever represents the shorter period are three types of Accreditation:time), any APJC member or group of members may makeproposals directly to the Passenger Agency Conference .(a) Standard Accreditation with no Cash Facility;(b) Standard Accreditation with Cash Facility; Council when it deems appropriate shall(c) Multi-Country a Financial Advisory Group to review and makerecommendations to it on the Local Financial Criteria, types of Standard Accreditation are forwhich body shall function as per who wish to participate in the Agency operating in a particular country in accordancewith the local accreditation Financial Advisory for Standard Accreditation with Council may establish a Financial AdvisoryCash Facility are for Applicants who wish to utilise theGroup to assist in the development of Local FinancialCustomer Card Payment Method and/or IATA EasyPayCriteria for accreditation.