Payment made easy - Electricity at your finger tips!

1 ekurhuleni Consumer GuidePayment made easyNo 13 ForewordEkurhuleni is a great place to live in and the municipality is pulling all the stops to make life for its residents better. To ensure that all residents continue enjoying their freedom, the municipality has drawn up operational rules within the Metro. These rules are called bylaws and like the laws of the country, the municipality s bylaws and policies must also be obeyed. It is important to know these rules and policies, to ensure that we stay on the right side of the you wish to obtain copies of council s bylaws or policies, contact your Customer Care Centre (CCC) in person, telephonically or by facsimile at the numbers indicated within this guide or visit this guidePayment made easy is the fi rst in a series of guide booklets, which deals with the fi nancial aspects of service delivery.

2 Please note that this is a guide and not a detailed document of all bylaws and policies within ekurhuleni . Instead, it provides answers to questions that are frequently asked by the ekurhuleni metropolitan municipality recognises the fact that information is power, and the information in this guide showcases the Metro s effort to:Be people centred; Provide a gateway to basic services for the people of ekurhuleni ; and Facilitate a better life for all by making services accessible. 45 Content: .. Page noConnection of services1.. 6 What must I do when moving to new / old property?.

3 6 When moving out of a property? .. 6 Refunds on deposits .. 6 Property rates2.. 6 What is a rates clearance certifi cate? .. 6 Why pay property rates?.

4 6 Billing3.. 7 Why pay for municipal services? .. 7 ekurhuleni metropolitan municipality billing .. 7 Pre-paid .. 7 Account queries4.. 7 How to make an .. 7 Unresolved.

5 7 Not receiving .. 8 Account .. 8 payments of accounts5.. 8 Method of account .. 8 Payment in .. 8 Dishonoured.

6 8 Direct deposit .. 9 Electronic fund .. 9 Where to pay municipal .. 9 Failure to pay municipal accounts6.. 9 Failure to pay municipal.

7 9 .. 9 Arrangements to settle arrears7.. 10 Arrangement to settle .. 10 Dishonoured .. 10 Handover to .. 10 Electricity8.

8 10 Purchasing pre-paid .. 10 Pre-paid meter not accepting .. 10 Lost pre-paid .. 10 Save on Electricity .. 10 Electricity .. 10 Benefi ts of energy effi cient.

9 10 Compact fl uorescent lamps versus standard .. 10 Saving .. 10 Water9.. 12 Water .. 12 Water leak on private.

10 12 Effect of water leaks on .. 12 Consumer assistance schemes10.. 14 Who qualifi es for indigent assistance? .. 14 Benefi ts of indigent support.