Pearson BTEC Level 3 Diploma in Business Administration …

1 Pearson BTEC Level 3 Diploma in Business Administration (QCF) Specification Combined (Competence and Knowledge) qualification First registration September 2014 Edexcel, BTEC and LCCI qualifications Edexcel, BTEC and LCCI qualifications are awarded by Pearson , the UK s largest awarding body offering academic and vocational qualifications that are globally recognised and benchmarked. For further information, please visit our qualification websites at , or Alternatively, you can get in touch with us using the details on our contact us page at About Pearson Pearson is the world's leading learning company, with 40,000 employees in more than 70 countries working to help people of all ages to make measurable progress in their lives through learning. We put the learner at the centre of everything we do, because wherever learning flourishes, so do people. Find out more about how we can help you and your learners at: References to third party material made in this specification are made in good faith.

2 Pearson does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.) All information in this specification is correct at time of publication. ISBN 978 1 446 91402 1 All the material in this publication is copyright Pearson Education Limited 2014 Contents Purpose of this specification 1 1 Introducing Pearson BTEC Combined (Competence and Knowledge) qualifications 2 What are Combined (Competence and Knowledge) qualifications? 2 2 Qualification summary and key information 3 3 Qualification rationale 5 Qualification objectives 5 Relationship with previous qualifications 5 Apprenticeships 5 Progression opportunities 5 Industry support and recognition 6 Relationship with National Occupational Standards 6 4 Qualification structure 7 Pearson BTEC Level 3 Diploma in Business Administration (QCF) 7 5 Programme delivery 12 Elements of good practice 12 Learner recruitment, preparation and support 12 Training and assessment delivery 13 Employer engagement 14 Delivery guidance for Pearson BTEC Level 3 Diploma in Business Administration (QCF)

3 14 6 Centre resource requirements 17 7 Access and recruitment 18 Prior knowledge, skills and understanding 18 Access to qualifications for learners with disabilities or specific needs 18 8 Assessment 19 Language of assessment 19 Competence units internal assessment 19 Assessment Strategy 20 Types of evidence 21 Further guidance on the requirements for centre quality assurance and internal verification processes is available on our website at: units external and internal assessment 21 External assessment 22 Internal assessment 24 Appeals 24 Dealing with malpractice 24 Reasonable adjustments to assessment 25 Special consideration 25 Credit transfer 25 9 Centre recognition and approval 26 Centre recognition 26 Approvals agreement 26 10 Quality assurance of centres 27 11 Unit format 28 Unit title 28 Unit reference number 28 QCF Level 28 Credit value 28 Guided learning hours 28 Unit summary 28 Learning outcomes 28 Assessment criteria 28 Unit amplification 29 Information for tutors 29 Unit 1: Communicate in a Business Environment 30 Unit 2: Manage Personal and Professional Development 39 Unit 3: Principles of Business Communication and Information 43 Unit 4: Principles of Administration 55 Unit 5: Principles of Business 71 Unit 6: Contribute to the Improvement of Business Performance 81 Unit 7: Negotiate in a Business Environment 90 Unit 8: Develop a Presentation 97 Unit 9.

4 Deliver a Presentation 103 Unit 10: Create Bespoke Business Documents 110 Unit 11: Contribute to the Development and Implementation of an Information System 116 Unit 12: Monitor Information Systems 123 Unit 13: Evaluate the Provision of Business Travel or Accommodation 131 Unit 14: Provide Administrative Support in Schools 138 Unit 15: Administer Parking and Traffic Challenges, Representations and Civil Parking Appeals 145 Unit 16: Administer Statutory Parking and Traffic Appeals 152 Unit 17: Administer Parking and Traffic Debt Recovery 160 Unit 18: Administer Legal Files 167 Unit 19: Build Legal Case Files 174 Unit 20: Manage Legal Case Files 180 Unit 21: Manage an Office Facility 187 Unit 22: Analyse and Present Business Data 193 Unit 23: Produce Business Documents 201 Unit 24: Store and Retrieve Information 207 Unit 25: Produce Minutes of Meetings 213 Unit 26: Handle Mail 219 Unit 27: Prepare Text from Shorthand 225 Unit 28: Prepare Text from Recorded Audio Instruction 230 Unit 29: Maintain and Issue Stationery and Supplies 236 Unit 30: Contribute to the Organisation of an Event 243 Unit 31: Organise Business Travel or Accommodation 250 Unit 32: Provide Administrative Support for Meetings 256 Unit 33: Administer Human Resource Records 263 Unit 34: Administer the Recruitment and Selection Process 269 Unit 35: Administer Parking Dispensations 276 Unit 36: Administer Finance 282 Unit 37: Buddy a Colleague to Develop their Skills 287 Unit 38: Employee Rights and Responsibilities 292 Unit 39: Support Environmental Sustainability in a Business Environment 298 Unit 40: Resolve Administrative Problems 304 Unit 41: Prepare Specification for Contract 311 Unit 42: Prepare Text from Notes Using Touch Typing 319 Unit 43: Promote Equality, Diversity and Inclusion in the Workplace 324 Unit 44: Manage Team Performance 330 Unit 45: Manage Individuals Performance 335 Unit 46.

5 Manage Individuals Development in the Workplace 341 Unit 47: Chair and Lead Meetings 345 Unit 48: Encourage Innovation 349 Unit 49: Procure Products and/or Services 353 Unit 50: Implement Change 357 Unit 51: Implement and Maintain Business Continuity Plans and Processes 367 Unit 52: Participate in a Project 371 Unit 53: Develop and maintain professional networks 377 Unit 54: Develop and Implement an Operational Plan 383 Unit 55: Manage Physical Resources 389 Unit 56: Prepare for and Support Quality Audits 393 Unit 57: Manage a Budget 398 Unit 58: Manage a Project 404 Unit 59: Manage Business Risk 410 Unit 60: Recruitment, Selection and Induction Practice 415 Unit 61: Organise and Deliver Customer Service 422 Unit 62: Resolve Customers Complaints 429 Unit 63: Using Email 436 Unit 64: Word Processing Software 440 Unit 65: Website Software 445 Unit 66: Spreadsheet Software 451 Unit 67: Presentation Software 456 Unit 68: Bespoke Software 461 Unit 69: Database Software 465 Unit 70: Principles of Leadership and Management 470 Unit 71: Principles of Market Research 484 Unit 72: Principles of Marketing and Evaluation 496 Unit 73: Principles of Digital Marketing and Research 510 Unit 74: Principles of Marketing Stakeholder Relationships 522 Unit 75: Understand the Customer Service Environment 533 Unit 76: Understand the Legal Context of Business 545 Unit 77: Principles of Social Media within a Business 556 12 Further information and useful publications 566 13 Professional development and training 567 14 Contact us 568 Annexe A: Skills CFA Assessment Strategy for Business Administration , Customer Service and Management and Leadership 569 Annexe B: e-skills ITQ UK Assessment Strategy 576 Annexe C.

6 Personal, Learning and Thinking Skills mapping 590 Pearson BTEC Level 3 Diploma in Business Administration Specification Issue 1 September 2014 Pearson Education Limited 2014 1 Purpose of this specification This specification sets out: the objectives of the qualification any other qualifications that a learner must have completed before taking the qualification any prior knowledge, skills or understanding which the learner is required to have before taking the qualification the combination of units that a learner must have completed before the qualification will be awarded and any pathways any other requirements that a learner must have satisfied before they will be assessed or before the qualification will be awarded the knowledge, skills and understanding that will be assessed as part of the qualification the method of any assessment and any associated requirements relating to it the criteria against which a learner s Level of attainment will be measured (such as assessment criteria)

7 Assessment requirements and/or evidence requirements required as specified by the relevant Sector Skills Council/Standards Setting Body assessment requirements/strategy as published by the relevant Sector Skills Council/Standards Setting Body the Apprenticeship Framework in which the qualification is included, where appropriate. Pearson BTEC Level 3 Diploma in Business Administration Specification Issue 1 September 2014 Pearson Education Limited 2014 21 Introducing Pearson BTEC Combined (Competence and Knowledge) qualifications What are Combined (Competence and Knowledge) qualifications? A Combined (Competence and Knowledge) qualification is a work-based qualification that combines competence and technical knowledge to give learners the practical competencies, technical skills and sector-related knowledge they need to be able to carry out a job effectively. Combined (Competence and Knowledge) qualifications are based on the National Occupational Standards (NOS) for the appropriate sector.

8 NOS define what employees, or potential employees, must be able to do and know, and how well they should undertake work tasks and work roles. At Level 2 and above, these qualifications are recognised as the competence component of Apprenticeship Frameworks. Qualifications at Level 1 can be used in Traineeships, which are stepping-stones to Apprenticeship qualifications. Combined (Competence and Knowledge) qualifications can also be delivered as stand-alone for those who wish to take a work-based qualification. Combined (Competence and Knowledge) qualifications are outcome based with no fixed learning programme allowing flexible delivery that meets the individual learner s needs. They are suitable for those in employment and for those studying at college who have a part-time job or access to a substantial work placement so that they are able to demonstrate the competencies that are required for work. Most learners will work towards their qualification in the workplace or in settings that replicate the working environment as specified in the assessment requirements/strategy for the sector.

9 Colleges, training centres and employers can offer these qualifications provided they have access to appropriate physical and human resources. There are three sizes of Combined (Competence and Knowledge) qualifications in the QCF: Award (1 to 12 credits) Certificate (13 to 36 credits) Diploma (37 credits and above). Every unit and qualification in the QCF has a credit value. The credit value of a unit specifies the number of credits awarded to a learner who has met the learning outcomes of the unit. The credit value of a unit is based on: one credit for those learning outcomes achievable in 10 hours of learning learning time defined as the time taken by learners at the Level of the unit, on average, to complete the learning outcomes of the unit to the standard determined by the assessment criteria. Pearson BTEC Level 3 Diploma in Business Administration Specification Issue 1 September 2014 Pearson Education Limited 2014 3 2 Qualification summary and key information Qualification title Pearson BTEC Level 3 Diploma in Business Administration (QCF) QCF Qualification Number (QN) 601/3406/9 Qualification framework Qualifications and Credit Framework (QCF) Regulation start date 29/05/2014 Operational start date 01/09/2014 Approved age ranges 16-18 19+ Please note that sector-specific requirements or regulations may prevent learners of a particular age from embarking on this qualification.

10 Please refer to the qualification Assessment Strategy in Annexe A. Credit value 58 Assessment available Portfolio of Evidence (internal assessment) and Pearson -devised assessment (onscreen testing) Guided learning hours 282-431 Grading information The qualification and units are graded pass/fail. Pearson BTEC Level 3 Diploma in Business Administration Specification Issue 1 September 2014 Pearson Education Limited 2014 4 Qualification title Pearson BTEC Level 3 Diploma in Business Administration (QCF) Entry requirements No prior knowledge, understanding, skills or qualifications are required before learners register for this qualification, however, it is likely that they will be seeking work within the Business administrative sector, or they may already be employed in a cross-sector role of function that involves responsibility for carrying out and managing Business administrative operations and functions. Centres must follow the Pearson Access and Recruitment policy (see Section 7, Access and Recruitment).