Pearson BTEC Workskills Units for Entry Level 3, Level 1 ...

1 Pearson btec Workskills Units for Entry Level 3, Level 1 and Level 2 Qualifications Units Effective February 2017 Issue 2 Edexcel, btec and LCCI qualifications Edexcel, btec and LCCI qualifications are awarded by Pearson , the UK s largest awarding body offering academic and vocational qualifications that are globally recognised and benchmarked. For further information, please visit our qualifications website at Alternatively, you can get in touch with us using the details on our contact us page at About Pearson Pearson is the world's leading learning company, with 35,000 employees in more than 70 countries working to help people of all ages to make measurable progress in their lives through learning. We put the learner at the centre of everything we do, because wherever learning flourishes, so do people. Find out more about how we can help you and your learners at This is Issue 2 of this document. A summary of key changes to the Workskills Entry Level 3, Level 1 and Level 2 qualifications can be found in the respective specification on our website.

2 References to third party material made in this specification are made in good faith. Pearson does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.) All information in this specification is correct at time of publication. ISBN 978 1 446 94450 9 All the material in this publication is copyright Pearson Education Limited 2017 Contents unit 1: Produce a CV 1 unit 2: Applying for Jobs 6 unit 3: Achieving Success at Interview 11 unit 4: Skills and Qualities for Employability 18 unit 5: Preparing for Work Placement 23 unit 6: Learning From Work Placement 28 unit 7: Managing Your Own Money 33 unit 8: Introduction to Health and Safety at Work 38 unit 9: Investigating Rights and Responsibilities at Work 44 unit 10: Conduct at Work 50 unit 11: Working in a Team 56 unit 12: Developing Personal Presentation Skills for the Workplace 61 unit 13: Personal Behaviour for Success 65 unit 14: Literacy for the Workplace 70 unit 15: Numeracy for the Workplace 76 unit 16: The Internet and World Wide Web 81 unit 17: Word Processing Software 86 unit 18: Planning an Enterprise Activity 91 unit 19: Running an Enterprise Activity 97 unit 20: Producing a Product 103 unit 21.

3 Solving Work-related Problems 109 unit 22: Self-assessment 114 unit 23: Self-management for Work 118 unit 24: Working as a Volunteer 123 unit 25: Achieving Success at Interview 128 unit 26: Using a CV and Covering Letter to Apply for a Job 134 unit 27: Applying for Jobs 139 unit 28: Preparing for Work Placement 145 unit 29: Learning from Work Placement 150 unit 30: Career Progression 155 unit 31: Investigating Portfolio Careers and Self-employment 160 unit 32: Maintaining a Suitable Online Presence for Employment 167 unit 33: Managing Transition into Work 172 unit 34: Managing Own Money 177 unit 35: Health and Safety at Work 182 unit 36: Investigating Rights and Responsibilities at Work 189 unit 37: Building Working Relationships with Colleagues 194 unit 38: Working in a Team 199 unit 39: Learning from More Experienced People 206 unit 40: Developing Resilience for Work 212 unit 41: Solving Work-related Problems 217 unit 42: IT Communication Fundamentals 222 unit 43: IT Software Fundamentals 227 unit 44: Literacy for the Workplace 232 unit 45: Numeracy for the Workplace 238 unit 46: Personal Behaviour for Success 243 unit 47: Supporting Employability and Personal Effectiveness 249 unit 48: Personal Presentation for the Workplace 255 unit 49: How and Why Businesses Operate 260 unit 50: Producing a Product 266 unit 51: Running an Enterprise Activity 272 unit 52: Self-assessment 278 unit 53: Self-management Skills 283 unit 54: Working as a Volunteer 288 unit 55: Developing Your CV 293 unit 56: Applying for Jobs 298 unit 57: Preparing for the Recruitment Process 305 unit 58: Preparing for Work Placement 312 unit 59: Learning from Work Placement 318 unit 60: Career Progression 323 unit 61: Online Branding for Career Success 329 unit 62: Portfolio Careers and Self-employment 334 unit 63: Managing Your Own Money 341 unit 64: Managing Transition into Work 346 unit 65: Understanding Employment Responsibilities and Rights 351 unit 66.

4 Learning from More Experienced People 357 unit 67: Developing Resilience for Work 362 unit 68: Solving Work-related Problems 367 unit 69: IT Communication Fundamentals 373 unit 70: IT Software Fundamentals 379 unit 71: Working in a Team 38 5 unit 72: Networking and Building Professional Relationships 393 unit 73: Building Working Relationships with Customers 398 unit 74: Developing Personal Skills for Leadership 403 unit 75: Practising Leadership Skills with Others 409 unit 76: How and Why Businesses Operate 414 unit 77: Producing a Product 420 unit 78: Planning an Enterprise Activity 430 unit 79: Running an Enterprise Activity 436 unit 80: Presenting a Professional Image in New Work Environments 442 unit 81: Qualities and Transferable Skills for Work 447 unit 82: Reviewing and Improving Own Performance 452 unit 83: Self-assessment 457 unit 84: Self-management Skills 462 unit 85: Assist with the Movement and Handling of Small Animals 467 unit 86: Assist with Planting and Establishing Plants 473 unit 87: Assist with the Maintenance of Equipment 478 unit 88: Assisting a Leader of Sports or Active Leisure Activities to Plan and Deliver an Activity 483 unit 89: Basic Food Preparation and Cooking 488 unit 90: Carrying Out Vehicle Maintenance and Repair Operations 494 unit 91: Creative Activities for Children 499 unit 92: Creative and Leisure Activities for Adults in Health and Social Care 505 unit 93: Customer Service Principles 511 unit 94: Developing Multimedia Products 517 unit 95: Developing Skills in Assembling Mechanical Components 522 unit 96: Developing Skills in Making Engineering Components Using Hand Tools 527 unit 97: Food Service 532 unit 98: Improving Health and Fitness for Entry into the Uniformed Public Services 537 unit 99: Introduction to Security Work in the Public Services 543 unit 100: Preparing and Serving Drinks 548 unit 101: Principles of Transporting Goods by Road 553 unit 102.

5 Principles of Working in Business Administration 559 unit 103: Producing Business Documents 565 unit 104: Starting Work in Construction 570 unit 105: Understanding How to Deal with Customers Requests, Queries and Problems 576 unit 106: Understanding the Control, Handling and Replenishment of Stock in a Retail Business 582 unit 107: Understanding the Retail Selling Process 587 unit 108: Working as a Team to Move and Handle Resources 592 unit 109: Exploring the Impact of Diversity in our Community 598 unit 110: Healthy Lifestyles 603 unit 111: Investigating Career Choices 609 unit 112: Managing Risk in Relation to PersonalSafety, Health and Wellbeing 614 unit 113: Personal and Social Relationships 619 unit 114: The Role of theIndividual in a Democratic Society 624 unit 115: Self-development for Your Learning and Career 629 unit 116: Understanding Personal Identity 634 unit 117: Planning and Participating in Work Experience 639 unit 118: Preparing for and Participating in Work Experience 646 Pearson btec Workskills Units for Entry Level 3, Level 1 and Level 2 Issue 2 January 2017 Pearson Education Limited 2017 1 unit 1: Produce a CV unit reference number: F/505/6930 Level : Entry 3 Guided learning: 20 unit introduction A CV is often the first impression a prospective employer will have of you as a job applicant and it is important that it is well presented with no spelling mistakes or errors.

6 In this unit , you will gain an understanding of the purpose of a CV and the types of information that should be included. You will look at the purpose of references and, using a template, produce a CV relevant to a specific job application ensuring that it is accurate and clear. Pearson btec Workskills Units for Entry Level 3, Level 1 and Level 2 Issue 2 January 2017 Pearson Education Limited 2017 2 2 Learning outcomes and assessment criteria In order to pass this unit , the evidence that the learner presents for assessment needs to demonstrate that they can meet all the learning outcomes for the unit . The assessment criteria determine the standard required to achieve the unit . Learning outcomes Assessment criteria 1 Know the purpose of a CV Outline why a CV might be used when applying for a job 2 Know information required in a CV Identify core information needed to complete a CV 3 Know the purpose of a reference in a CV Outline why a reference is needed in a CV Identify suitable referees for a CV 4 Be able to produce a CV Produce a CV appropriate for a job application using a template Pearson btec Workskills Units for Entry Level 3, Level 1 and Level 2 Issue 2 January 2017 Pearson Education Limited 2017 3 unit content 1 Know the purpose of a CV Purpose of CV: to get an interview; to record facts about a person s skills, qualifications and experience; demonstrate suitability to a potential employer for a particular job; to act as a memory jogger when completing application forms.

7 Record up-to-date and relevant information 2 Know information required in a CV Core information needed to complete a CV: personal details, name, postal and email address, phone number; career history with dates including any paid, unpaid and voluntary work; personal profile highlighting your skills, communication, organisation, punctuality, teamwork; qualifications and training; interests and hobbies, reading, sports; references 3 Know the purpose of a reference in a CV Purpose of a reference: to confirm facts stated in the CV; part of the job selection process; getting prior approval to use referees Suitable referees: people who can comment positively on skills/qualities in relation to the job, teachers/tutors, previous employers Unsuitable referees: people who may not be best placed to vouch for your skills/qualities in relation to the job, family members, friends, someone who does not know you 4 Be able to produce a CV Produce a CV: tailored to meet job being applied for; use ICT to produce a neat, accurate and professional looking CV; use of template; no more than two sides of A4; be positive and emphasise achievements, strengths and successes to make a good impression; use of alternate forms of CV, online Pearson btec Workskills Units for Entry Level 3, Level 1 and Level 2 Issue 2 January 2017 Pearson Education Limited 2017 4 4 Further information for tutors and assessors Delivery Tutors could start delivery of this unit by discussing with learners what a CV is and why it is used when applying for a job.

8 Tutors could provide examples of real CVs for learners to familiarise themselves with. Learners and tutors could discuss the format of these examples and the types of information required to complete a CV. To encourage learner engagement, it is important that learners and tutors or line managers agree that the job application, whether simulated or real, is suitable in terms of learners interests, personal career situation and abilities. Any associated job application information should reflect the Level of learners. Learners should be encouraged to spend some time thinking carefully about the details they want to include in the CV and can start by jotting down notes about previous jobs, skills, qualities, experience and interests. They can then decide which points are the most important and keep sentences short or use bullet points under the template headings. Tutors must stress the importance of presenting information that is accurate and honest in a CV, and ensure learners understand the consequences of giving false or exaggerated information.

9 Discussions about how references are used to confirm abilities and suitability for a job could be followed by learners identifying examples of suitable people they could use for a reference. Learners should also be aware that it is good etiquette to ask for people s permission to act as a referee before including their details on a CV. A question and answer session could help learners to understand the need to present their information in a way that is clear and legible. Learners also need to recognise the importance of spelling and grammar (and the need for legible handwriting, where it is used). Assessment For the assessment of learning outcome 1, learners must outline at least two reasons why a CV might be used when applying for a job. Evidence could be presented in written format or through discussion with the tutor. For learning outcome 2, in order to demonstrate their knowledge of the information required in a CV, learners could collate the information they will need to assemble their CV, such as collecting their examination certificates and placing in a plastic wallet labelled qualifications.

10 All elements of the unit content should be evidenced, where applicable. The completed folder could then represent the evidence needed to demonstrate coverage of the learning outcome. For learning outcome 3, learners must know the purpose of referees in relation to job applications. Learners could be questioned or produce a written statement, on this purpose and provide two names, with reasons, of suitable referees. For learning outcome 4, learners need to produce a CV, with accurate information, that is appropriate for a job application. A template should be used to present the information, which needs to be clear and legible. Learners are not expected to prepare a CV without support and guidance from their tutor and may require support to understand what is and what is not relevant to include in their CV. The final CV must be prepared by learners themselves and include the key information identified in learning outcome 2. Pearson btec Workskills Units for Entry Level 3, Level 1 and Level 2 Issue 2 January 2017 Pearson Education Limited 2017 5 Links to other relevant Units and qualifications This unit forms part of the Workskills suite.