People Biz, Inc.

1 Submit by Email Print Form People Biz, Inc. FYI LOMINGER COMPETENCIES. FROM FYI: A GUIDE FOR DEVELOPMENT AND COACHING. By Michael M. Lombardo and Robert W. Eichinger Competencies Descriptions written by People Biz, Inc. These are the measurable characteristics of a person that are related to success at work. A competency may be a behavioral skill, a technical skill, an attribute (such as intelligence), or an attitude (such as optimism). 1. Action Oriented 5. Business Acumen Unskilled looks like hesitation, perfectionist, Unskilled looks like doesn't understand how procrastination and lack of confidence.

2 Business works as a whole, is unaware of big Skilled looks like actively working, full of picture outside of role, lacks interest in energy around challenges, seizes business in general. opportunities. Skilled looks like knows how businesses 2. Dealing with Ambiguity work, watches trends in industry, is aware of Unskilled looks like discomfort with change, strategies and tactics of business as a whole. needs a lot of data, looks for certainty when 6. Career Ambition sometimes that is not possible, approaches all Unskilled looks like unsure of what he/she issues in the same way. wants out of a career, bored, in wrong role or Skilled looks like effectively coping with wrong organization, will not take risks to get change, can shift gears easily, flexible, can act ahead, doesn't know how to get noticed, without having all the information, can stuck.

3 Comfortably handle risk. Skilled looks like knows what he/she wants, 3. Approachability makes things happen for self , learns new skills Unskilled looks like distant and not easy to to apply in current role, doesn't wait for be around, shy and/or doesn't speak up, opportunities, creates openings for marketing tense, defensive, private, lack of social self . awareness therefore misses clues. 7. Caring About Direct Reports Skilled looks like easy to approach, warm Unskilled looks like doesn't know what direct and gracious, good listener, builds rapport reports want or need, too busy to notice well, makes an effort in relating and putting reports, task oriented, tense and impersonal, others at ease.

4 Lacks ability to be curious and listen. 4. Boss Relationships Skilled looks like interested in People who Unskilled not comfortable with bosses, tense they work with, asks about plans, problems when authority is around, cannot take and desires, knows about personal concerns of direction from boss, boss relationship hurts others, monitors work load and acknowledges performance. extra effort. Skilled looks like responds and relates well 8. Command Skills to boss and/or authority, works harder for a Unskilled looks like more comfortable good boss, is open to learning and mentoring, following, quiet, no sense of urgency, anxious likes to learn, is coach-able.

5 Under pressure, too concerned with what others think, avoids conflict. Skilled looks like loves to lead, can take an (Office) 512-989-2230 | unpopular stand, encourages direct and opportunities, always adds value and loves to difficult dialogue, faces adversity head on, is brainstorm. looked to in a crisis, energized by challenge. 14. Customer Focus 9. Compassion Unskilled looks like tasks before People , Unskilled looks like self -focused, results assumes what People need instead of listening, matter more than People , doesn't ask personal does not take time to speak with customers, questions, uncomfortable with People in stress and prefers email.

6 Or pain, has no understanding of others work Skilled looks like dedication to meeting issues or concerns. customers needs, acts with customers in mind, Skilled looks like genuinely cares about establishes rapport and relationships quickly, People , is concerned about their problems, is will put off tasks to exceed customer available and helpful, demonstrates real expectation. empathy with the joy or pain of others. 15. Timely Decision Making 10. Composure Unskilled looks like slow to decide, cautious, Unskilled looks like rattles easily, may blow procrastinates, creates a crisis situation due to up or go silent, difficulty articulating position lack of decisiveness.

7 Without blame, cynical or moody, causes Skilled looks like makes timely decisions others to lose it. even under tight deadlines and without all Skilled looks like cool under pressure, does info, no one is waiting for them to act, can not become defensive when confronted, can risk failure. handle stress, is mature, is a settling influence 16. Decision Quality during a crisis, can accept the unexpected, Unskilled looks like decides without thinking, will hold it together. makes impulsive decisions, doesn't take time 11. Conflict Management to understand issue before acting, too big Unskilled looks like avoidance of conflict, picture when complexity involved.

8 Too accommodating, takes conflict personally, Skilled looks like uses a mixture of competitive so feels like every conversation information, wisdom, experience and has to be a win/lose. understanding of issue to make a decision. Skilled looks like sees conflict as opportunity Most solutions/decisions are a win for the for building understanding, excellent listener, team or company. reads situations quickly, can find common 17. Developing Direct Reports and Others ground, can create win-win solutions. Unskilled looks like doesn't develop self , 12. Confronting Direct Reports thinks development is going to a course or Unskilled looks like cannot give or receive reading a book, doesn't give useful feedback feedback well, procrastinates conversations, to reports, doesn't ask others to stretch and lets problems fester, lets situations go way to grow, doesn't have career discussion with long, has low standards and plays favorite.

9 Reports. Skilled looks like deals quickly with issues in Skilled looks like provides challenging a firm and timely manner, holds regular assignments that causes employees to stretch, discussions about growth and performance, hold frequent conversations around deals effectively with low performers or development, excellent mentor, is able to give troublemakers. detailed and constructive feedback. Takes 13. Creativity pride in seeing People on their team grow. Unskilled looks like narrow focus, tactical, 18. Directing Others cautious, avoids risk, stifles creativity in Unskilled looks like unclear communicator or others, and uses old solutions to new cryptic instructions often given, doesn't set problems.

10 Goals, targets or plans, likes to be on their Skilled looks like new and unique ideas, can own, doesn't listen, doesn't assign upgrade thought on others ideas or responsibility instead assigns tasks. Skilled looks like good at setting clear (Office) 512-989-2230 | direction and objectives, excellent planner, Skilled looks like provides information manages workload of self and others, is well People need to know in a timely manner both planned, People want to do their best around orally and in writing. Empowers others to this person. make decisions based on information given. 19. Ethics and Values 24.