Performance and Improvement Framework for Social Services

1 Performance and Improvement Framework for Social ServicesMeasuring Activity and Performance Guidance 2020-21 Measuring Activity and Performance Guidance 2020-212 Crown copyright 2020 WG40207 Digital ISBN 978-1-80038-338-8 Mae r ddogfen yma hefyd ar gael yn Gymraeg / This document is also available in Welsh Chapter / Contents1. Introduction 12. Measuring activity and Performance about this guidance 2 What is good Performance ? 3 Welsh Government use of data 3 Data protection and General Data Protection Regulations 4 Data sharing 4 Reporting Social care Performance 43.

2 Definitions used in this guidance 64. Metrics for measuring Performance and activity 7 List of adult metrics 8 List of children s metrics 13 List of carer metrics Where the carer is an adult 19 Young carer metrics 215. Person based data collections 236. Aggregate data collections 24 This guidance covers: Performance and Improvement Framework for Social Services Measuring Activity and Performance Guidance 2020-21 Audience Local authorities, third sector organisations, Social Care Wales, Care Inspectorate Wales, Association of Directors of Social Services (Cymru), Welsh Local Government Association and other stakeholders Overview Guidance to support the Code of practice in relation to the Performance and Improvement of Social Services in Wales.

3 The guidance focuses on measuring activity and Performance by local authorities and applies from 1 April 2020 to 31 March 2021 Action Required For all local authorities collect, submit and use the data and evidence that is set out in this guidance. Further Information Further enquiries should be directed to : Well-Being & Improvement Branch Health & Social Services Group 4th Floor North Welsh Government Cathays Park Cardiff CF10 3NQ Additional Copies This document can be accessed via the Welsh Government website at: https:.. Related Documents Consultation on measuring Social Services Performance Social Services & Well-Being (Wales) Act 2014 Social Services National Outcomes Framework This guidance applies to local authorities in exercising their Social Services functions as described by the Social Services and Well-being (Wales) Act 2014.

4 This document sets out the guidance for measuring activity and Performance as described by the Performance and Improvement Framework set out in the Code of practice in relation to the Performance and Improvement of Social Services in Wales, issued under section 145 of the Social Services and Well-being (Wales) Act 20141. Local authorities must comply with the guidance in this document in line with the requirements placed upon them by the Code of practice in relation to the Performance and Improvement of Social Services in Wales and other associated codes of practice.

5 This document relates to the financial year 2020-21 and replaces all previous versions of technical guidance. It comes into effect on 1st April 2020. 1 Social Services and Wellbeing (Wales) Act 2014 Section 145: Page 1 of 29 1. Introduction The new Code of practice relating to the Performance and Improvement of Social Services in Wales2 comes into effect in April 2020. Produced by Welsh Government in collaboration with local authorities and Social care stakeholders in Wales, it describes Welsh Government s ambition to use a range of methods to collect, analyse and understand data and evidence on the delivery of care and support, and support for carers across Wales.

6 The code of practice describes an ambition to seek real and sustained change in how Social Services in Wales is measured and reported on and how the information gathered is used to inform the future of Social Services in Wales. The cornerstone of the new code of practice are the quality standards. These consist of a set of standards that are aspirational in nature and designed to provide a challenge to local authorities to always work towards Improvement through best practice and innovation. They are designed to align with the Code of practice for the review of local authority Social services3 and link to the seven well-being goals of the Wellbeing of Future Generations (Wales) Act 20154, as well as map to the quadruple aim of the A Healthier Wales 5 long term plan issued by Welsh Government.

7 The new Performance and Improvement Framework for Social Services in Wales consists of the code of practice as well as a series of guidance documents that bring together a number of key elements into a single toolkit for local authorities to use in their understanding of how Social care is delivered locally and nationally and the impact it has on the well-being of individuals in Wales. Welsh Government will continue to work with local authorities and the Care Inspectorate Wales to review the current requirements under Section 144a6 of the Social Services and Well-being (Wales) Act 2014 with the intention of integrating the Local Authority Social Services Annual Report7(commonly referred to as the Director s Report) into the new Performance and Improvement Framework .

8 The Director s Report will then form the overall mechanism that local authorities will use to demonstrate their Performance during the year. The Framework has been designed to support local authorities and their partners to gather high quality data and evidence so that they can fully understand and improve how they deliver their Social Services function under the Social Services and Well-being (Wales) Act 2014 as well as assessing the impact that this has on the well-being and protection of the people who live in Wales. 2 Code of practice in relation to the Performance and Improvement of Social Services in Wales: [INSERT LINK] 3 Code of Practice for Review of Local Authority Social Services 4 Wellbeing of Future Generations Act 2015: 5 A healthier Wales: 6 Social Services and Well-being (Wales) Act 2014 Section 144a: 7 As required by section 144A of Social Services and Well-being (Wales) Act 2014.

9 Page 2 of 29 2. Measuring activity and Performance about this guidance The Code of practice in relation to measuring Performance and Improvement of Social Services in Wales defines how local authorities must collect data and evidence and its relationship to the delivery and impact of Social care to the people of Wales. It is comprised of three component parts: Measuring activity and Performance Understanding experience and outcomes Using evidence to inform Improvement This guidance relates to the measuring activity and Performance component. Measuring activity and Performance includes: A Framework of Performance metrics that must be collected and submitted to Welsh Government each year for adults, children and carers across Wales.

10 Anonymous person level data that must be collected and submitted to Welsh Government each year on key aspects of Social care and the people who use Social Services in Wales. Aggregated data on specific aspects of Social care that must be collected and submitted to Welsh Government each year. An expectation that local authorities should gather their own data and evidence in order to better understand the context of local delivery of Social care and what is most important to them at that point in time. The data collected in this component of the Framework provides insight into the factors that contribute to the understanding of Social care in Wales by providing information and evidence on what local authorities do, how well local authorities are delivering Social Services in relation to the Social Services and Well-being (Wales) Act 2014 and data on the people that local authorities are working with.