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Plan your successful CMDB deployment - ServiceNow
You need a general knowledge of ITIL and of configuration management methodology. You also need to understand the features and functions supported by the CMDB. Playbook overview The four stages toward a healthy CMDB: Stage 1 – Set your direction Stage 2 – Build a team and a governance model Stage 3 – Design your configuration plan
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Create an organizational change management plan
www.servicenow.comorganizational change context organizational change as You have a strong sense of the people and well as the desired outcomes of the change and the busniess factors driving the need for change. Step 3 – Document organizational change plans OCM plan that details You have a documented findings and plans for managing organizational
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