Plumblink Online Help V1 2

1 Online Help Please consider the environment before printing this document 1 | P a g e . E-Commerce Guide Definition: Electronic commerce, commonly known as e-commerce or ecommerce, consists of the buying and selling of products or services over electronic systems such as the Internet and other computer networks. Online Help Please consider the environment before printing this document 2 | P a g e Need some assistance or information? You can contact our Call Centre on 011 690 2800 Send us an email at Will my details be safe?

2 We want you to enjoy a safe and secure shopping experience and are therefore committed to protecting all your transactions and information. We have therefore taken every precaution to ensure that your details are safe. Your details will be encrypted and stored on a secure database that will not be accessible to any other parties. System Requirements The site is best viewed in Internet Explorer 8. New to Plumblink Online ? How to Browse our Catalogue and place Orders How to view account information Online Help Please consider the environment before printing this document 3 | P a g e Welcome to Plumblink Online Help page Welcome to Plumblink Online help pages.

3 Here you will be able to find the help you need with creating a profile, buying products, view your financial information and shopping Online . And if you're new to Online shopping, it's as easy as 123. With the latest software protecting your privacy and security concerns take the easy route and shop Online . It allows you to buy products at great prices. New to Plumblink Online ? If you're new to Plumblink Online , click here to create a profile. When creating a profile on Plumblink Online , it is important that you know the difference between the various profile registrations.

4 Here is some information to help get you started. Note: - VAT: All prices quoted on Plumblink Online exclude VAT. If you would like to claim VAT for your company print out the invoice from the Account section page. You will need Acrobat Adobe 8 or 9 installed on your computer, to view the invoice. Online Help Please consider the environment before printing this document 4 | P a g e Personal profile: This is a personal profile which has minimal registration requirements. Once the profile is created, you will be able view our catalogue.

5 Select the Create a user option to register your profile. Company profile: The company profile requires information about your company or business. Creating this profile allows you to shop Online and manage/track your orders or should you need to view your credit limit, available balance and download Invoices. Online Help Please consider the environment before printing this document 5 | P a g e Buying on Plumblink Online Step 1: - Register a company profile on Plumblink Online Simply click on create a user and fill in all the necessary details of the company especially the required fields and click on create.

6 If you have a Debtors account and you would like to link your personal profile to your company profile, please visit us on , select Trade Professional option and download the Online application form. After filling in the form please fax to 011 - 805-7748 or email to A Plumblink representative will contact you to verify your application and complete the application process. Step 3: Browse site Once you've registered you can log in, start browsing Plumblink Online . Use the navigation options. To search for a particular product, select the product options then either enter the product name, product code or manufacturer code.

7 This option also allows you to view the Online catalogue. Click on the Accounts option to view your account details. With a carefully selected range of over 12500 quality products from our 250 approved supplier-partners offers you, our customer the freedom of choice and affordability. Online Help Please consider the environment before printing this document 6 | P a g e Drilldown to required range of products Online Help Please consider the environment before printing this document 7 | P a g e Step 4: Add to basket Found the products you want to buy?

8 Select the quantity required and Click on Add to basket. Your basket contains all the products you have selected to buy. Your basket can contain any combination of products available for purchase on Plumblink Online . Online Help Please consider the environment before printing this document 8 | P a g e My basket To view or edit the products or product quantities in your basket, click on items. This allows you to check all product details on the product page like the colour, quantity and size of the product.

9 If you are not certain of the product, remove it from your basket. You can add as many products as you'd like because your basket stores all the products that you've chosen whilst shopping Online . Step 5: To Complete - 1. My basket: To complete the sale, you must accept the terms and conditions by ticking in the box, and then click on the "Complete" button. Wow! You're almost complete with the shopping process. Now that you've chosen all your fantastic products, be sure to check the Online Help Please consider the environment before printing this document 9 | P a g e items in your basket as well as all the product information.

10 You can change the quantity on any item, remove an item or move an item to your basket. All fields are mandatory, ensure that you complete and capture the correct delivery details and select the place Order button to activate your order. Managing my orders View orders You can view the details of any orders you have placed by clicking on view Online orders. Every order is referenced by the purchase order number generated on completion of the sale. Online Help Please consider the environment before printing this document 10 | P a g e How to view account information This shows the your account details and account status Online Help Please consider the environment before printing this document 11 | P a g e Need Assistance?