Polycom UC Software 5.4.3 Administrator Guide

1 UC Software | March 2016 | 3725-49104-010 AADMINISTRATOR GUIDEP olycom UC Software Copyright 2016, Polycom , Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom , America Center DriveSan Jose, CA 95002 USAT rademarks Polycom , the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom , Inc. and are registered and/or common law marks in the United States and various other countries.

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5 Email your opinions and comments to Support Visit the Polycom Support Center for End User License Agreements, Software downloads, product documents, product licenses, troubleshooting tips, service requests, and , Inc. 3 ContentsFigures .. 17 Tables .. 18 Before You Begin .. 26 Audience and Purpose of This Guide .. 26 Phone Deployments .. 27 What You Need .. 27 Get Help .. 27 The Polycom Community .. 28 Polycom UC Software Provisioning Overview .. 29 What Is Polycom UC Software ? .. 29 About the Updater .. 29 About Polycom UC Software .. 30UC Software Deployment Scenarios.

6 30 Overview of Major Deployment Tasks .. 30 Provision with Polycom UC Software .. 33 Provisioning Points to Consider .. 34 Change Settings from the Device Interface .. 35 Provision with the Web Configuration Utility .. 35 Use Centralized Provisioning .. 35 Set Up the Provisioning Server .. 38 Prerequisites .. 38 Configure Multiple Servers .. 39 Deploy Devices from the Provisioning Server .. 39 Override Files .. 41 Use the Master Configuration File .. 41 Use Variable Substitution .. 43 Method One: Define a Per-Phone File .. 44 Method Two: Use a Variable Substitution .. 44 Create Device Groups.

7 45 ContentsPolycom, Inc. 4 Use the Template Configuration Files .. 46 Change Parameter Values .. 48 Configure Network Settings .. 50 Establish Phone Connection to the Network .. 51 Apply Security and Quality of Service .. 51 Set Up VLANs and Wired Devices .. 51 Set Up Authentication .. 52 Configure Network Settings Using DHCP .. 52 DHCP Option 43 .. 54 Provisioning Server Discovery .. 55 Supported Provisioning Protocols .. 55 Digest Authentication for Microsoft Internet Information Services (IIS) .. 56 Modify Phone Network Settings .. 56 Modify Main Menu Settings .. 57 Modify Provisioning Server Settings.

8 58 Modify DHCP Settings .. 60 Modify Ethernet Settings .. 61 Modify VLAN Settings .. 62 Modify Settings .. 63 Modify PAC File Settings .. 64 Modify Login Credential Settings .. 64 Modify TLS Security Settings .. 64 Modify TLS Profile Settings .. 65 Modify Applications Settings .. 66 Modify Syslog Settings .. 66 Configure Devices and Call Controls .. 68 How to Read the Feature Parameter Tables .. 68 Example One: Feature Parameter Tables .. 68 Example Two: Configuring Grouped Parameters .. 69 Configure Phone Signaling .. 71 Quick Setup of Polycom Phones .. 71 Example Quick Setup Configuration.

9 71 Configure Real-Time Transport Protocol (RTP) Ports .. 71 Configure Network Address Translation .. 73 Example Network Address Translation Configuration .. 73 DNS SIP Server Name Resolution .. 74 Behavior When the Primary Server Connection Fails .. 75 Phone Configuration .. 75 ContentsPolycom, Inc. 5 Phone Operation for Registration .. 75 Recommended Practices for Fallback Deployments .. 76 Configure the Static DNS Cache .. 76 Example Static DNS Cache Configuration .. 77 Enable Access URL in SIP Messages .. 80 Example Access URL in SIP Messages Configuration .. 81 Display SIP Header Warnings.

10 82 Example Display of Warnings from SIP Headers Configuration .. 82 Set Up Server Redundancy .. 82 Configure Presence .. 83 Example Presence Configuration .. 84 Provisional Polling of Polycom Phones .. 85 Example Provisional Polling Configuration .. 86 Configure SIP Subscription Timers .. 86 Default Features .. 88 Call Timer .. 88 Called Party Identification .. 88 Connected Party Identification .. 88 Microphone Mute .. 88 Automatic Gain Control .. 88 Background Noise Suppression .. 88 Synthesized Comfort Noise Fill .. 88 Jitter Buffer and Packet Error Concealment .. 89 Configure Phone Alerts.