POM - Postal Operations Manual - Index

1 IndexContents493 POM Issue 9, July 2002 Updated With Postal Bulletin Revisions Through October 31, 2002 IndexAAbsentee .. Accelerated reply mail (ARM) (origin caller service) .. Disposition of .. Fees for renewal of .. Obtaining .. Past due .. Record of .. Refund of .. AcceptanceSee also Nonmailable .. COD .. Domestic .. Express .. International .. Money orders832.. Registered COD mail815.. Registered , , , .. Return receipt for merchandise .. Size and packaging .. AccessCentral delivery , .. Mail and mailhandling .. Mail .. Post Office , .. Accident investigations regarding Postal Service vehicles733.. Accountable .. See also specific servicesAccountable paper .. Accountable .. See also Postal Service stationery; StampsAccountable paper .. Commemorative .. Philatelic .. , 213, 251.. Temporary philatelic .. ADC. (See Area distribution centers)Address correctionSee also AddressesAddress Change Service (ACS).

2 Address correction .. Change-of-address , .. Election boards and registration .. Endorsement .. Postal Operations ManualContents494 POM Issue 9, July 2002 Updated With Postal Bulletin Revisions Through October 31, .. Mailing .. AddresseeChange-of-address , .. Deceased .. In care of , .. Individuals at organizations614.. Jointly addressed mail613, .. Persons at hotels, schools, and similar , .. , .. AddressesSee also Address correctionCentral delivery mail .. Change .. Directory .. Exceptional address .. Incomplete, illegible, or .. Rural656.. ZIP Code placement433.. Advance .. AdvertisingOn Postal Service .. Government agencies and , .. , , .. Sexually oriented .. , .. Commercial mail receiving .. Air transportation service52.. Authorization521.. Certification and payment526.. Contract administration523.. Irregularities reporting525.. Performance monitoring524.. Types of service522.. AirmailSee also Air transportation.

3 Airport mail center/Airport mail facility (AMC/AMF)425.. Airports, Collection .. Alcoholic beverages and drugsDisposal of dead mail .. On Postal Service .. Alternate delivery services84.. AMC/AMF. See Airport mail center/Airport mail facilityAMTES. See Area mail transport equipment specialistsIndexContents495 POM Issue 9, July 2002 Updated With Postal Bulletin Revisions Through October 31, 2002 AnimalsInterference with delivery .. On Postal Service .. Apartment .. Key and record .. New or remodeled apartment , , .. Apartment .. List of approved .. New or remodeled apartment .. Specifications for .. APOs. See Military Post OfficesAppealsCOD claim .. Customer .. Discontinuance of Post .. Mailability .. AppearanceCollection .. Postal Service .. Temporary philatelic .. Area distribution centers (ADCs) .. Area mail transport equipment specialists (AMTES) , .. Area officesEIRS .. Mail processing responsibilities422.

4 Postal Service vehicle service responsibilities722.. RAP .. ARM. See Accelarated reply mailArmy Post Offices. See Military Post OfficesArrow lock .. Articles found in lobbies or public .. Articles found loose in the .. ATM cards. See Debit cardsATMs. See Automated teller .. Disposal of dead .. Audit Change .. Autographs239.. Automated .. Automated teller machines (ATMs), Stamp sales154.. Auxiliary rural .. BBackdating , , .. Backstamping .. Ballots, .. Bank deposits found in .. Postal Operations ManualContents496 POM Issue 9, July 2002 Updated With Postal Bulletin Revisions Through October 31, 2002 BarcodesAutomated .. Employee training434.. BBM. See Bulk business mailBlind personsMail .. Vendor .. BMCs. See Bulk mail centersBonds, Contract Postal unit .. BranchesBulk business .. Bulk mail .. Color coding of bulk business .. Hours of .. Name .. Bulk business mail (BBM)Acceptance and .. Color code policy for458.

5 Undeliverable, used for training or .. Bulk mail centers (BMCs)Assigned mail recovery .. Color coding procedures for bulk business .. Description426.. Mail transport equipment .. Mail transportation .. Mailbag .. Bulk mail .. Bulk mailAcceptance and .. Congressional .. Political campaign , .. Bulk .. First-day .. Postal Service .. Bulletin .. Business districtsDelivery .. Business houses, mail receptacles not .. Business mail, Bulk. See Bulk business mailBusiness reply mailPayment .. ZIP+4 Code432.. IndexContents497 POM Issue 9, July 2002 Updated With Postal Bulletin Revisions Through October 31, 2002 CCachets. See Covers services and dealersCAG. See Cost ascertainment grouping processCaller service842.. Accelerated reply mail. See Accelerated reply mailAssignment of , .. Client .. , .. Disposition of .. Local .. Mail pickup , .. Obtaining .. Permitted .. , .. Record of .. Refusal to provide.

6 Surrender of .. Termination of .. When provided to .. Dead mail originating .. , , .. Cooperation with .. Equipment and , 444.. First-day cancellations232.. First-day covers233.. Hand-back and mail-back .. , , , , , , .. Holding mail .. Last day of , , , , .. Machine .. Military Post .. Multiple .. Permissible cancellation .. Philatelic cancellation services23.. Pictorial cancellations234.. Precanceled , .. Special die-hub cancellations236.. Mail submitted for237.. Special materials submitted .. Special request .. Standard .. Temporary philatelic station cancellations235.. When and where philatelic cancellations may be .. Cancellation , .. Cargo .. Carrier responsibilities and conductCity delivery service645.. Postal Operations ManualContents498 POM Issue 9, July 2002 Updated With Postal Bulletin Revisions Through October 31, 2002 Highway contract , 666.. Rural delivery .. CashIn deliverable.

7 Loose in the .. Retail services .. Categories of .. Central .. Apartment .. Business .. Delivery .. Mobile or trailer .. Residential .. CeremoniesObtaining stock for251.. Certificates of , 821.. Certified mail813.. Carrier .. Delivery , .. How to .. Large-volume .. Restricted .. Storage of mail awaiting customer .. Verified mailing .. Change-of-address .. Change-of-address .. , .. Guarantee to pay for .. Post Office .. Time .. Charitable organizationsCorrection of mailing .. Food .. ChecksCOD mail , , , .. Delivery of government .. Retail services .. Citizens Stamp Advisory Committee (CSAC) .. City delivery serviceCarrier duties and responsibilities645.. Conversions644, .. Establishment641.. Extensions642.. Labor .. IndexContents499 POM Issue 9, July 2002 Updated With Postal Bulletin Revisions Through October 31, 2002 Management646.. Reporting local ordinances and state laws647.. Requests for delivery service643.

8 Claims. See Indemnity claimsClasses of .. Distribution priorities453.. Express .. First-Class .. Mixed-class .. Priority .. Standard .. Package .. , .. Classified .. Closing of facility. See Discontinuance of Postal Service facilityClosure .. CMRA. See Commercial mail receiving agencyCOD mail815.. Accountable .. Assignment and reporting .. Carrier .. Dead .. Delivery and payment .. Delivery .. Examination of COD .. Express .. Indemnity claimsExhibit , , ,.. , , , ,.. , .. Large-volume .. Mail opening units .. Main office window unit .. Notice of .. Registered COD .. Remitting units .. Restricted .. , .. Separation of .. Special .. Coil , .. Collect on delivery mail. See COD mailCollection box .. Collection box record317.. Collection boxes32.. , , .. Postal Operations ManualContents500 POM Issue 9, July 2002 Updated With Postal Bulletin Revisions Through October 31, 2002 Mail deposit and collection326.

9 Mailchutes and receiving .. Number and .. Removal or .. Types of32.. Boxes displaying last pickup time decals322.. Express Mail boxes325.. Local delivery boxes321.. Motorist mailchute/post-type boxes324.. Residential boxes323.. Collection schedulesBoxes displaying last pickup time decals322.. Last pickup time between 5:00 and 6:29 (Mon. Fri.) .. Last pickup time between 6:30 and 8:00 (Mon. Fri.) .. Changes .. Establishment , , .. Express .. Local .. Residential .. Collection service3.. Applicability311.. Changes .. Collection schedules. See Collection schedulesCollection tests314.. Deposit of mail with .. Establishment , .. Highway contract .. Local postmark312.. Motorized .. Multiple box .. Plant load operations327.. Platform .. Requirements313.. Residential box .. Rural .. Small offices and airports .. Vertical improved mail .. Collection tests314.. Collection times decals316.. Colleges and universities, delivery toAdministration.

10 Dormitories or residence .. Forwarding of .. Fraternity and sorority .. Married student .. Noncity delivery .. Parcel .. Color code policy for Standard Mail458.. General .. Color coding .. Bulk mail .. Customer service mail processing .. Delivery distribution .. IndexContents501 POM Issue 9, July 2002 Updated With Postal Bulletin Revisions Through October 31, 2002 Delivery units, including Post Offices, stations, and .. Mail processing facilities and .. Processing and distribution centers & .. Color code policy for flag .. Commemorative stampsSee StampsCommercial mail receiving agency (CMRA)Compliance with proper .. Office business center acting as a .. Procedures for abandoned .. Procedures for delivery .. Procedures for .. Undeliverable mail684.. Community Post Offices (CPOs) .. Name .. ComplaintsSee also Consumer servicesCustomer complaint control , , .. ProcessingComplaints made in .. Fax .. Government.