1 Installation Guide PowerChute Business Edition 990-1805F-001. Publication Date: December 2017. Schneider Electric IT Corporation Legal Disclaimer The information presented in this manual is not warranted by the Schneider Electric IT Corporation to be authoritative, error free, or complete. This publication is not meant to be a substitute for a detailed operational and site specific development plan. Therefore, Schneider Electric IT Corporation assumes no liability for damages, violations of codes, improper installation, system failures, or any other problems that could arise based on the use of this Publication.
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5 Table of Contents Installation Product Center .. 1. PowerChute Business Edition Agent .. 1. Operating Systems and UPS Devices .. 2. Supported UPS Types ..2. System, UPS, and Cable Requirements .. 2. System Requirements for Installation ..3. UPS Communications Cable Requirements ..3. Installing the PowerChute Agent .. 5. Before you Install PowerChute Business Edition .. 5. Compatibility of Different Versions and Components ..5. Upgrading PowerChute Business Edition ..6. Username and Password Requirements ..8. IPv6 Compatibility.
6 8. Node Limits ..8. Windows Installation.. 8. Install the PowerChute Business Edition Agent on Windows ..9. Silent Installation of a Windows Agent ..9. Starting and Stopping the PowerChute Agent on Windows ..10. Uninstalling the PowerChute Business Edition Agent on Windows ..11. Windows Server 2008/ 2012 Server Core: Installing and Uninstalling PowerChute ..11. PowerChute Business Edition Installation Guide i Linux Installation .. 11. Install the PowerChute Business Edition Agent on Linux .. 12. Starting and Stopping the PowerChute Agent on Linux.
7 13. Accessing the PowerChute Business Edition Agent behind a firewall .. 13. Uninstalling the PowerChute Business Edition Agent on Linux 13. Using the Sample Script for Linux .. 13. Hardware Abstraction Layer (HAL) disabled .. 13. RPM Package Signing .. 13. Simple Signaling .. 15. Supported UPS Devices and Accessories .. 15. Simple Signaling Cables .. 15. Smart Signaling Cables .. 15. Supported Configuration .. 16. Installing PowerChute Business Edition for Simple Signaling . 17. Shutdown Configuration .. 18.
8 Accessing the PowerChute Business Edition Agent Interface.. 20. Troubleshooting ..21. Installation Messages that can occur as you install PowerChute Business Edition .. 21. Linux Installation Issues .. 23. Possible Issues When Uninstalling on Windows .. 23. Communications Help Troubleshooting Automatic and Manual UPS Detection .. 24. Checking UPS Communications on Windows .. 25. Installing without a USB Cable Connected on Windows .. 25. Unexpected Shutdown and Lost Communications .. 25. Standby Mode Disables the Agent Temporarily on Windows.
9 25. Standby Can Postpone a Scheduled Shutdown on Windows . 26. Bluetooth Port Hangs during Installation .. 26. When Installing the Agent, Error Message "OpenService failed" 26. Issues when Changing the Date and Time on the Operating System .. 26. Changing the UPS following Installation or an Upgrade .. 26. UPS does not Turn On after Scheduled Shutdown .. 26. ii PowerChute Business Edition Installation Guide Installation Overview This installation guide serves as an introduction to PowerChute Business Edition ( PowerChute ) and includes a description of the product, the installation procedure, and various troubleshooting resolutions.
10 See: PowerChute Business Edition Agent Operating Systems and UPS Devices System, UPS, and Cable Requirements Installing the PowerChute Agent Troubleshooting IMPORTANT: After installing and configuring PowerChute Business Edition , we strongly recommend that you test your configuration before relying on it in a production environment. Product Center The PowerChute Business Edition Product Center page ( productcenter/ ) has many links to useful up-to-date information. PowerChute Business Edition Agent PowerChute Agents with Smart-UPS devices protect your servers Network PowerChute Agents installed on your servers Network Management System monitoring PowerChute Agents via SNMP.