PRE TENDER MEETING FOR COLLECTION OF …

1 PRE TENDER MEETING FOR COLLECTION OF DOMESTIC, INDUSTRIAL & COMMERCIAL METER READING IN DELHI & NCR FOR 02 YEARS UNDER RATE CONTRACT 1. BACKGROUND: Indraprastha Gas Limited (A joint venture of Gail India Ltd., BPCL & Govt. of NCT of Delhi) is a pioneer & Leading Company which is supplying Piped Natural Gas (PNG) to domestic, commercial and Industrial consumers and Compressed Natural Gas (CNG) to automobiles in NCT of Delhi and adjoining towns (NCR). IGL is supplying CNG through more than 400 CNG stations and PNG to more than Lacs domestic consumers in NCT of Delhi and adjoining towns (NCR). IGL has started its city gas distribution activities in recently allotted geographical area of Rewari.

2 IGL invites the prospective bidders for pre TENDER MEETING for detail discussion on technical & commercial aspects through EOI for COLLECTION of domestic, industrial & commercial meter reading in Delhi & NCR for 02 years under rate contract. The MEETING shall be conducted as per following Schedule at IGL Bhawan, 4, Community Centre, Sector-IX, RK Puram, New Delhi 110022: EOI Number IGL/ND/C&P/CM14501 dtd Name of the TENDER COLLECTION of domestic, industrial & commercial meter reading in Delhi & NCT for 02 years under Rate Contract Submission of EOI Starts from up to upto 1700 hrs. Pre- TENDER MEETING date and venue At 1700 hrs. on (IGL Bhawan, Puram, New Delhi-110022 The following documents needs to be submitted with the EOI: a) Balance sheet of last 03 years b) PO/Order copies towards experience in printing of stationary items All subsequent changes above TENDER will be posted only on All potential bidders are requested to kindly confirm your participation till upto 1500 hrs at following email ids: a) Debasish Das: b) Agarwal, Prashant: c) Sanjeev Kumar Bhatia: The following details needs to be submitted in the pre- TENDER meet on.

3 I) Bidder s executed value for similar work under a single order/contract within last 5 years ii) Bidder s achieved a minimum turnover in any of preceding three financial years. iii) The net worth of the bidder for the preceding year. iv) Bidder s working capital for previous three financial years. Encl. Scope of Work SCOPE OF WORK SCOPE OF WORK The method of collecting meter reading is subject to change as per the decision of the management of IGL. Smartphone based Meter Reading a) The Vendor to distribute the list of customers to the meter readers on their Smartphones through GPRS. b) The meter readings once entered, would automatically be converted into soft copy. c) The photographs clicked along with the meter reading, shall be send to the IGL server.

4 D) After successfully updating the billable meter reading through smart phone automatic email to the customer to be triggered through the system. e) If in case the vendor representative declares the case as house lock or customer refusal, a SMS shall be triggered to the customer intimating him the status. The cost of sending the SMS shall be in the vendor scope. f) Validations/alerts as provided through mobile based software application should be applied at field level at the time of meter reading. Separate training for the same will be given to all meter readers regarding the same. g) The report generation would be carried out by a customized software. The cost of the development and maintenance of software for Smartphone phone based meter reading would be borne by IGL.

5 H) The Vendor shall arrange to provide the above mentioned cases after completion of meter reading activity, to IGL in a format as desired by IGL. The above mentioned list is subject to change as per the requirement. i) The meter reader shall visit the Zonal control room/ IGL Corporate Office / Zone regularly to collect the relevant data / format & update the list accordingly. The Vendor shall be responsible for generation of periodical reports in formats as desired by IGL. j) The Vendor shall coordinate with designated employees of IGL for carrying out the meter reading. k) The Vendor shall provide exception reports and inform IGL for necessary actions.

6 L) The Vendor shall maintain data security to avoid any theft of data for any misuse. The entire data available with vendor shall be the sole property of IGL and should not be shared or misused in any form. Definitions: The meter reader, upon visiting the customer s premises, would observe mainly the following cases:- a) Normal Case The meter reader is able to collect the meter reading of the customer successfully. b) Lock Case The meter reader finds the customer s premises locked/doesn t have access to the meter. c) Temporary Disconnection The customer has opted for temporary disconnection. The meter reader shall nevertheless collect the meter reading. d) Permanent Disconnection The customer has requested permanent disconnection of the PNG installation at his/her premise.

7 The meter reader shall report such cases to IGL in their exception report. e) Meter Change Cases The customer s meter has been changed recently. The meter reader shall collect the meter reading and note the new meter number for rectification of records. f) Wrong Meter Number/ Meter number not clear - If the actual meter number is not clear/legible, the meter reader shall forward the list of such cases to IGL for rectification. g) Meter defective The customer s meter is found to be defective by the meter reader. The meter reader must report the same to IGL appropriately. h) Tampering with Meter/ Malpractices The customer s meter is found to be tampered with. i) The meter reader shall forward the details of such customers to IGL.

8 J) Negative Consumption (applicable for basic meter reading) The customer s current meter reading is lower than previous meter reading. The meter reader shall collect the latest meter reading and forward the details to IGL. k) Zero consumption (applicable for basic meter reading) An exception report (format as prescribed by IGL) to be prepared and sent to Marketing in case the customers current reading is same. l) Meter Damage- The customer s meter is found to be damaged. The meter reader shall forward the details of such customer to IGL immediately. m) Leakage in Pipeline Installation: While collecting the meter reading, if the meter reader observes any leakage in the pipeline stream of IGL, then the meter reader shall immediately inform about the same to IGL.

9 N) Not legible: The meter reader is unable to take the meter reading due to smoky glass/glass broken. Data for COLLECTION of Meter Reading: The Vendor shall obtain the relevant data regarding meter reading from IGL prior to collecting the meter reading. The meter reading data would also consist of following details:- a) The meter reading activity is categorized into two type of categories Standard Meter Reading and Special Meter Reading. b) In Standard Meter Reading , the reading collected by the vendor under Normal reading, Meter Defective, Meter Change, Temporary Disconnection and Permanent Disconnection (if any), High Positive, Zero, Negative consumption and Meter Change cases.

10 C) The Special Meter Reading comprises of cases in which the reading are not received in the Standard Meter Reading category. These may include cases like Repeated Estimated Cases, WMR, VIP, TD or PD as the case may be. d) During the ongoing portion, if the meter reader of Standard Meter Reading vendor declares the case as House Lock or customer refusal, the same case shall be forwarded to Special Meter reading vendor. e) It is at the discretion of IGL to include or exclude the constituents of the categories in Standard Meter Reading and Special Meter Reading at any point of time. f) A list of customers whose readings are to be collected in both the categories mentioned above.