Premier Success Plan - Salesforce

1 Premier Success PlanSPECIALIZED GUIDANCE TO HELP YOU GET THE MOST OUTOF SALESFORCEC ustomer Success is a top priority at s why wecreated thePremier Success Planto help you realizevalue fromyour Salesforce technology quickly. With featureslike specializedguidance, expert coaching, and 24x7 support with fasterresponsetimes, we ll help you confidently deploy your businessinnovationsand boost value faster with guidance and support drivenby Salesforce expertsTo get the most out of your investment in Salesforce ,the Premier Success Plan provides technical guidanceandsupport through programs built and led by world-classexperts at value from day oneDeploy new innovation andcapabilities with confidenceBoost productivity and keepyour vision on trackLearn via expert coaching sessionsand training opportunities exclusive toPremier customers. Hit the groundrunning and skill up your team on thefunctionality that matters most to personalized insightsand technical guidance directlyfrom Salesforce experts whospecialize in clouds, industries,and customer faster response times with24x7 technical support to mitigatedisruption.

2 Learn how to putSalesforce capabilities to work foryour team and grow practical value from customers with PremierSuccessSalesforce customers in a range of industries haverealized the value of engaging with experts throughSuccess are some of the ways companies have leveragedthese plans to accelerate time to productivityImprove the customer experience Learn to automate routinetasks Make internal IT resourcesavailable for other criticaltechnology initiatives Improve business insight withrobust reporting and analytics Decrease average support callwait time Implement fast, scalable,best-in-class mobile experiencesout of the box Forecast the likelihood ofrenewals and upsell andcross-sell opportunities 2021 , inc. All rights reserved. 02/2021 Premier Success PlanCompare Success Plans and Top FeaturesStandardPremierSignatureSelf-Gui dedResourcesTrailhead, HelpPortal,Community, Success Center,RecommendationMapsSupportTechnica lOnline casesubmissionResponse: 2days, 12/5 Access 24/7/365 Response: 1 hrbusiness-stopping issuesOnline case submission,chat, phoneAccess 24/7/365 and 911#Response.

3 15-min and30-min updates forbusiness-impacting issuesDeveloperCustom CodeTroubleshootingCustom Code OptimizationPre-production Guidance& SupportSpecializedGuidanceTrailhead AcademyPublic Classes &Bulk Certifications25% discount35% discountExpert Coachingfor Onboarding &ImplementationExpert Coachingfor Adoption &OptimizationInsightsSalesforceMaturityA ssessmentHealth Checks &RecommendationsProactiveServices24x7 ProactiveMonitoringEarly Alerts &RemediationAnnual TechnicalHealth Reviews( , Code,Security,Performance)AccountManagem entTechnical AccountManagementKey EventManagementFor More InformationContact your account executive to learn how we canhelp you accelerate your 2021 , inc. All rights reserved. 02/2021